Question 1

____________________ is the process of screening out information that we are uncomfortable with or that contradicts our beliefs.

Accepted Answer

Selective

Question 2

____________________ individuals are aggressive,impatient,and very work oriented.

Accepted Answer

The answer of ____________________ individuals are aggressive,impatient,and very work oriented....

Question 3

____________________ are important because they are the mechanism through which most people express their feelings.

Accepted Answer

The answer of ____________________ are important because they are the...

Question 4

Jerome and Crystal receive a negative email from their boss about their project.When Crystal panics and immediately looks to improve the project,Jerome says,"Don't take it so personally;we are all replaceable,so there is no reason to bust your back over it." Crystal has greater ____ than Jerome.

Accepted Answer

A)  organizational commitment 
B)  job satisfaction 
C)  selective perception 
D)  external locus of control 
E)  high authoritarianism 
A)  organizational commitment 
B)  job satisfaction 
C)  selective perception 
D)  external locus of control 
E)  high authoritarianism

Question 5

The beliefs and feelings that people have about specific ideas,situations,and people are known as

Accepted Answer

A)  personality attributes. 
B)  attitudes. 
C)  perceptions. 
D)  characteristics. 
E)  behaviors. 
A)  personality attributes. 
B)  attitudes. 
C)  perceptions. 
D)  characteristics. 
E)  behaviors.

Question 6

How do workplace behaviors directly or indirectly impact organizational effectiveness?

Accepted Answer

Workplace behaviors directly and indirec

Question 7

Match the following.You may use a response once,more than once,or not at all.
-Intuitive

Accepted Answer

A) Likes to make new friends 
B) Excitable,reactive 
C) Match between individual and organization 
D) Directed at gaining power 
E) Empathy
F)Likes task identity
G)Bases decisions on logic
H)Number of goals a person focuses on
I)Solitude recharges energy
J)Prefers abstract concepts
K)Bases decisions on emotion
L)Enjoys the process
M)Gets along with others
N)Prefers concrete situations and details 
A) Likes to make new friends 
B) Excitable,reactive 
C) Match between individual and organization 
D) Directed at gaining power 
E) Empathy
F)Likes task identity
G)Bases decisions on logic
H)Number of goals a person focuses on
I)Solitude recharges energy
J)Prefers abstract concepts
K)Bases decisions on emotion
L)Enjoys the process
M)Gets along with others
N)Prefers concrete situations and details

Question 8

____ is the process of screening out information that we are uncomfortable with or that contradicts our beliefs.

Accepted Answer

A)  Objective reality 
B)  Perceived reality 
C)  Stereotyping 
D)  Selective perception 
E)  Self-relevant observation 
A)  Objective reality 
B)  Perceived reality 
C)  Stereotyping 
D)  Selective perception 
E)  Self-relevant observation

Question 9

____ dissonance refers to the conflict that individuals experience among their attitudes.

Accepted Answer

A)  Behavioral 
B)  Intentional 
C)  Personal 
D)  Cognitive 
E)  Affective 
A)  Behavioral 
B)  Intentional 
C)  Personal 
D)  Cognitive 
E)  Affective

Question 10

The basic framework around which we form attributions is

Accepted Answer

A)  consensus,consistency,and distinctiveness. 
B)  synergy,empathy,and compassion. 
C)  consensus,continuity,and consistency. 
D)  empathy,consensus,and differentiation. 
E)  empathy,distinctiveness,and continuity. 
A)  consensus,consistency,and distinctiveness. 
B)  synergy,empathy,and compassion. 
C)  consensus,continuity,and consistency. 
D)  empathy,consensus,and differentiation. 
E)  empathy,distinctiveness,and continuity.

Question 11

Agreeableness does not extend to relationships with customers,suppliers,and other key organizational constituents.

Accepted Answer

A) True 
 B)False

Question 12

Match the following.You may use a response once,more than once,or not at all.
-Person-job fit

Accepted Answer

A) Likes to make new friends 
B) Excitable,reactive 
C) Match between individual and organization 
D) Directed at gaining power 
E) Empathy
F)Likes task identity
G)Bases decisions on logic
H)Number of goals a person focuses on
I)Solitude recharges energy
J)Prefers abstract concepts
K)Bases decisions on emotion
L)Enjoys the process
M)Gets along with others
N)Prefers concrete situations and details 
A) Likes to make new friends 
B) Excitable,reactive 
C) Match between individual and organization 
D) Directed at gaining power 
E) Empathy
F)Likes task identity
G)Bases decisions on logic
H)Number of goals a person focuses on
I)Solitude recharges energy
J)Prefers abstract concepts
K)Bases decisions on emotion
L)Enjoys the process
M)Gets along with others
N)Prefers concrete situations and details

Question 13

Special Exercises
Hospital emergency rooms (ER)have the potential to be highly stressful.Match the following categories of stress with the description listed.
-ER personnel often socialize with each other because they do not have time to meet other people.

Accepted Answer

A) Task demand 
B) Physical demand 
C) Role demand 
D) Interpersonal demand 
A) Task demand 
B) Physical demand 
C) Role demand 
D) Interpersonal demand

Question 14

Special Exercises
Severine works with Eric.Eric thinks Severine's emotions run high and low like a rollercoaster.He never knows if she will be up or down.Severine also works on everything at once and talks to everybody more than focusing on her projects.Severine enjoys learning about other cultures and new ideas.She gets along well with other people.Eric is more quiet and focused.He gets a lot done and is calm and secure.He enjoys learning new things and is curious.Eric is forgiving and good-natured.Match the following personality traits with the person described.
-High agreeableness

Accepted Answer

A) Severine 
B) Eric 
C) Both Severine and Eric 
D) Neither Severine nor Eric 
A) Severine 
B) Eric 
C) Both Severine and Eric 
D) Neither Severine nor Eric

Question 15

Special Exercises
Hospital emergency rooms (ER)have the potential to be highly stressful.Match the following categories of stress with the description listed.
-Personnel may have to use an automated external defibrillator

Accepted Answer

A) Task demand 
B) Physical demand 
C) Role demand 
D) Interpersonal demand 
A) Task demand 
B) Physical demand 
C) Role demand 
D) Interpersonal demand

Question 16

Special Exercises
Severine works with Eric.Eric thinks Severine's emotions run high and low like a rollercoaster.He never knows if she will be up or down.Severine also works on everything at once and talks to everybody more than focusing on her projects.Severine enjoys learning about other cultures and new ideas.She gets along well with other people.Eric is more quiet and focused.He gets a lot done and is calm and secure.He enjoys learning new things and is curious.Eric is forgiving and good-natured.Match the following personality traits with the person described.
-Openness

Accepted Answer

A) Severine 
B) Eric 
C) Both Severine and Eric 
D) Neither Severine nor Eric 
A) Severine 
B) Eric 
C) Both Severine and Eric 
D) Neither Severine nor Eric

Question 17

Howard Schultz,the CEO of Starbucks,hires managers by looking for two qualities⎯integrity and passion.According to Schultz,these qualities are as important as experience and abilities because he wants people to become passionate about helping the company succeed while maintaining high ethical standards that promote the organization's responsibility to society.In other words,Schultz values

Accepted Answer

A)  organizational commitment. 
B)  job satisfaction. 
C)  selective perception. 
D)  an external locus of control. 
E)  high authoritarianism. 
A)  organizational commitment. 
B)  job satisfaction. 
C)  selective perception. 
D)  an external locus of control. 
E)  high authoritarianism.

Question 18

Special Exercises
Hospital emergency rooms (ER)have the potential to be highly stressful.Match the following categories of stress with the description listed.
-ER personnel have to treat people who have highly contagious diseases like tuberculosis.

Accepted Answer

A) Task demand 
B) Physical demand 
C) Role demand 
D) Interpersonal demand 
A) Task demand 
B) Physical demand 
C) Role demand 
D) Interpersonal demand

Question 19

How can managers encourage creativity at work?

Accepted Answer

Managers can encourage creativity at wor

Question 20

Compare and contrast the two basic perceptual processes.

Accepted Answer

The two basic perceptual processes are s

____________________ is the process of screening out information that we are uncomfortable with or that contradicts our beliefs.

____________________ individuals are aggressive,impatient,and very work oriented.

____________________ are important because they are the mechanism through which most people express their feelings.

Jerome and Crystal receive a negative email from their boss about their project.When Crystal panics and immediately looks to improve the project,Jerome says,"Don't take it so personally;we are all replaceable,so there is no reason to bust your back over it." Crystal has greater ____ than Jerome.

The beliefs and feelings that people have about specific ideas,situations,and people are known as

How do workplace behaviors directly or indirectly impact organizational effectiveness?

Match the following.You may use a response once,more than once,or not at all. -Intuitive

____ is the process of screening out information that we are uncomfortable with or that contradicts our beliefs.

____ dissonance refers to the conflict that individuals experience among their attitudes.

The basic framework around which we form attributions is

Agreeableness does not extend to relationships with customers,suppliers,and other key organizational constituents.

Match the following.You may use a response once,more than once,or not at all. -Person-job fit

Special Exercises Hospital emergency rooms (ER)have the potential to be highly stressful.Match the following categories of stress with the description listed. -ER personnel often socialize with each other because they do not have time to meet other people.

Special Exercises Hospital emergency rooms (ER)have the potential to be highly stressful.Match the following categories of stress with the description listed. -Personnel may have to use an automated external defibrillator

Special Exercises Hospital emergency rooms (ER)have the potential to be highly stressful.Match the following categories of stress with the description listed. -ER personnel have to treat people who have highly contagious diseases like tuberculosis.

How can managers encourage creativity at work?

Compare and contrast the two basic perceptual processes.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 14: Basic Elements of Individual and Interpersonal Behavior

____________________ is the process of screening out information that we are uncomfortable with or that contradicts our beliefs.

____________________ individuals are aggressive,impatient,and very work oriented.

____________________ are important because they are the mechanism through which most people express their feelings.

Jerome and Crystal receive a negative email from their boss about their project.When Crystal panics and immediately looks to improve the project,Jerome says,"Don't take it so personally;we are all replaceable,so there is no reason to bust your back over it." Crystal has greater ____ than Jerome.

The beliefs and feelings that people have about specific ideas,situations,and people are known as

How do workplace behaviors directly or indirectly impact organizational effectiveness?

Match the following.You may use a response once,more than once,or not at all. -Intuitive

____ is the process of screening out information that we are uncomfortable with or that contradicts our beliefs.

____ dissonance refers to the conflict that individuals experience among their attitudes.

The basic framework around which we form attributions is

Agreeableness does not extend to relationships with customers,suppliers,and other key organizational constituents.

Match the following.You may use a response once,more than once,or not at all. -Person-job fit

Special Exercises Hospital emergency rooms (ER)have the potential to be highly stressful.Match the following categories of stress with the description listed. -ER personnel often socialize with each other because they do not have time to meet other people.

Special Exercises Hospital emergency rooms (ER)have the potential to be highly stressful.Match the following categories of stress with the description listed. -Personnel may have to use an automated external defibrillator

Special Exercises Hospital emergency rooms (ER)have the potential to be highly stressful.Match the following categories of stress with the description listed. -ER personnel have to treat people who have highly contagious diseases like tuberculosis.

How can managers encourage creativity at work?

Compare and contrast the two basic perceptual processes.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters