Question 1

The Japanese preference for humanity,reciprocity,and analytic logic is known as ________.

Accepted Answer

A)  kieretsu 
B)  ringi-sho 
C)  ningensei 
D)  allogato 
A)  kieretsu 
B)  ringi-sho 
C)  ningensei 
D)  allogato

Question 2

Which of the following is a cultural variable in the communication process?

Accepted Answer

A)  location 
B)  attitude 
C)  technology 
D)  communication medium 
A)  location 
B)  attitude 
C)  technology 
D)  communication medium

Question 3

The executives from Carlo Foods,U.S.,are in Japan to negotiate with Jeong,the head of a local investment firm.While Jeong listens to their plans,he realizes that there are considerable amounts of calculation errors in the market statistics involved in the plan.He starts showing signs of impatience and folds his hands,with a frown on his face.The executives realize that something is wrong and are confused about it.Jeong most likely belongs to a ________.

Accepted Answer

A)  low-contact culture 
B)  high-context culture 
C)  high power-distance culture 
D)  polychronic culture 
A)  low-contact culture 
B)  high-context culture 
C)  high power-distance culture 
D)  polychronic culture

Question 4

________ and ________ are personality traits categorized as openness.

Accepted Answer

A)  Persistence; resourcefulness 
B)  Proper orientation to knowledge; internal locus of control 
C)  Tolerance for ambiguity; extrovertedness 
D)  Empathy; external locus of control 
A)  Persistence; resourcefulness 
B)  Proper orientation to knowledge; internal locus of control 
C)  Tolerance for ambiguity; extrovertedness 
D)  Empathy; external locus of control

Question 5

Stereotyping occurs when a person assumes that every member of a society or subculture has the same characteristics or traits.

Accepted Answer

A) True 
 B)False

Question 6

How do cultural differences affect the way firms conduct e-commerce?

Accepted Answer

Companies are learning that they have to

Question 7

Communication to managers is of vital importance because it ________.

Accepted Answer

A)  demonstrates the manager's depth of knowledge 
B)  immediately results in an increase of revenue 
C)  indicates technological advancement 
D)  greatly helps in negotiating future plans 
A)  demonstrates the manager's depth of knowledge 
B)  immediately results in an increase of revenue 
C)  indicates technological advancement 
D)  greatly helps in negotiating future plans

Question 8

Which of the following is a characteristic of a person from a polychronic culture?

Accepted Answer

A)  focuses only on one thing at a time 
B)  changes plans frequently 
C)  adheres to time commitments 
D)  is accustomed to short-term relationships 
A)  focuses only on one thing at a time 
B)  changes plans frequently 
C)  adheres to time commitments 
D)  is accustomed to short-term relationships

Question 9

The term communication is the process of gathering messages through the Internet and printed media.

Accepted Answer

A) True 
 B)False

Question 10

Phil sent an email requesting Mel to join him in the conference room at 2 P.M.and to bring the final report on the building's floor plans.However,Mel's personal secretary skips reading the entire email and just informs Mel to join Phil in the conference room at 2 P.M.This is an example of ________.

Accepted Answer

A)  ambiguity 
B)  divergence 
C)  noise 
D)  feedback 
A)  ambiguity 
B)  divergence 
C)  noise 
D)  feedback

Question 11

Explain the concepts of openness and resilience as they relate to intercultural communication.

Accepted Answer

Openness includes traits such as open-mi

Question 12

In ________ cultures,people tolerate many things occurring simultaneously and change plans frequently.

Accepted Answer

A)  polychronic 
B)  low-contact 
C)  material 
D)  haptic 
A)  polychronic 
B)  low-contact 
C)  material 
D)  haptic

Question 13

Which of the following will help an international business manager cultivate trust in cross-cultural communications?

Accepted Answer

A)  staying away from conflicts that need to be addressed 
B)  making communications as formal as possible and refraining from open communications 
C)  socializing when possible and making friendly contacts with persons involved 
D)  establishing trust and achieving hidden agenda without being conspicuous 
A)  staying away from conflicts that need to be addressed 
B)  making communications as formal as possible and refraining from open communications 
C)  socializing when possible and making friendly contacts with persons involved 
D)  establishing trust and achieving hidden agenda without being conspicuous

Question 14

Which of the following is a characteristic of a person in a monochronic culture?

Accepted Answer

A)  considers time to be flexible 
B)  adheres to plan commitments 
C)  focuses on multiple tasks at a time 
D)  is accustomed to long-term relationships 
A)  considers time to be flexible 
B)  adheres to plan commitments 
C)  focuses on multiple tasks at a time 
D)  is accustomed to long-term relationships

Question 15

Proxemics deals with the influence of space on communication-both personal space and office space or layout.

Accepted Answer

A) True 
 B)False

Question 16

Jerry,representing a U.S firm,is sent to Saudi Arabia to negotiate his company's contracts.Which of the following should Jerry keep in mind when negotiating with the Arabs?

Accepted Answer

A)  Business should be conducted personally and not via telephone or email. 
B)  Arabs value time, and deadlines are to be kept at all costs. 
C)  Be explicit and express doubts wherever the subject's feasibility comes into question. 
D)  Get to the point when presenting and negotiating. 
A)  Business should be conducted personally and not via telephone or email. 
B)  Arabs value time, and deadlines are to be kept at all costs. 
C)  Be explicit and express doubts wherever the subject's feasibility comes into question. 
D)  Get to the point when presenting and negotiating.

Question 17

Which of the following is an element of paralanguage?

Accepted Answer

A)  hand gesture 
B)  body posture 
C)  yawning 
D)  personal touch 
A)  hand gesture 
B)  body posture 
C)  yawning 
D)  personal touch

Question 18

Which of the following is one of the reasons that language frequently causes miscommunication during international business situations?

Accepted Answer

A)  frequent use of idioms with explanations 
B)  translating a local language too literally 
C)  speaking the local language with a native accent 
D)  conveying information using appropriate body language or symbols 
A)  frequent use of idioms with explanations 
B)  translating a local language too literally 
C)  speaking the local language with a native accent 
D)  conveying information using appropriate body language or symbols

Question 19

________ is one of the elements of nonverbal communication.

Accepted Answer

A)  Ethnicity 
B)  Gender 
C)  Kinesic behavior 
D)  Language 
A)  Ethnicity 
B)  Gender 
C)  Kinesic behavior 
D)  Language

Question 20

According to Hall and Hall,when people experience a failure in communication,they tend to blame the confusion on the other person's stupidity,deceit,or craziness.This process of trying to explain the other person's behavior is known as ________.

Accepted Answer

A)  cultural noise 
B)  attribution 
C)  stereotyping 
D)  kinesic behavior 
A)  cultural noise 
B)  attribution 
C)  stereotyping 
D)  kinesic behavior

The Japanese preference for humanity,reciprocity,and analytic logic is known as ________.

Which of the following is a cultural variable in the communication process?

and are personality traits categorized as openness.

Stereotyping occurs when a person assumes that every member of a society or subculture has the same characteristics or traits.

How do cultural differences affect the way firms conduct e-commerce?

Communication to managers is of vital importance because it ________.

Which of the following is a characteristic of a person from a polychronic culture?

The term communication is the process of gathering messages through the Internet and printed media.

Phil sent an email requesting Mel to join him in the conference room at 2 P.M.and to bring the final report on the building's floor plans.However,Mel's personal secretary skips reading the entire email and just informs Mel to join Phil in the conference room at 2 P.M.This is an example of ________.

Explain the concepts of openness and resilience as they relate to intercultural communication.

In ________ cultures,people tolerate many things occurring simultaneously and change plans frequently.

Which of the following will help an international business manager cultivate trust in cross-cultural communications?

Which of the following is a characteristic of a person in a monochronic culture?

Proxemics deals with the influence of space on communication-both personal space and office space or layout.

Jerry,representing a U.S firm,is sent to Saudi Arabia to negotiate his company's contracts.Which of the following should Jerry keep in mind when negotiating with the Arabs?

Which of the following is an element of paralanguage?

Which of the following is one of the reasons that language frequently causes miscommunication during international business situations?

________ is one of the elements of nonverbal communication.

According to Hall and Hall,when people experience a failure in communication,they tend to blame the confusion on the other person's stupidity,deceit,or craziness.This process of trying to explain the other person's behavior is known as ________.

Assessing the Environment: Political, Economic, Legal, Technological

Managing Interdependence, Social Responsibility, and Ethics

Understanding the Role of Culture

Cross-Cultural Negotiation and Decision Making

Formulating Strategy

Global Alliances and Strategy Implementation

Organization Structure and Control Systems

Staffing,Training,and Compensation for Global Operations

Developing a Global Management Cadre

Motivating and Leading

Filters

Exam 4: Communicating Across Cultures

The Japanese preference for humanity,reciprocity,and analytic logic is known as ________.

Which of the following is a cultural variable in the communication process?

________ and ________ are personality traits categorized as openness.

Stereotyping occurs when a person assumes that every member of a society or subculture has the same characteristics or traits.

How do cultural differences affect the way firms conduct e-commerce?

Communication to managers is of vital importance because it ________.

Which of the following is a characteristic of a person from a polychronic culture?

The term communication is the process of gathering messages through the Internet and printed media.

Phil sent an email requesting Mel to join him in the conference room at 2 P.M.and to bring the final report on the building's floor plans.However,Mel's personal secretary skips reading the entire email and just informs Mel to join Phil in the conference room at 2 P.M.This is an example of ________.

Explain the concepts of openness and resilience as they relate to intercultural communication.

In ________ cultures,people tolerate many things occurring simultaneously and change plans frequently.

Which of the following will help an international business manager cultivate trust in cross-cultural communications?

Which of the following is a characteristic of a person in a monochronic culture?

Proxemics deals with the influence of space on communication-both personal space and office space or layout.

Jerry,representing a U.S firm,is sent to Saudi Arabia to negotiate his company's contracts.Which of the following should Jerry keep in mind when negotiating with the Arabs?

Which of the following is an element of paralanguage?

Which of the following is one of the reasons that language frequently causes miscommunication during international business situations?

________ is one of the elements of nonverbal communication.

According to Hall and Hall,when people experience a failure in communication,they tend to blame the confusion on the other person's stupidity,deceit,or craziness.This process of trying to explain the other person's behavior is known as ________.

Assessing the Environment: Political, Economic, Legal, Technological

Managing Interdependence, Social Responsibility, and Ethics

Understanding the Role of Culture

Cross-Cultural Negotiation and Decision Making

Formulating Strategy

Global Alliances and Strategy Implementation

Organization Structure and Control Systems

Staffing,Training,and Compensation for Global Operations

Developing a Global Management Cadre

Motivating and Leading

Filters

and are personality traits categorized as openness.