Question 1

Attribution is the process by which people send messages to each other across various cultures.

Accepted Answer

A) True 
 B)False

Question 2

Trust improves cross-cultural communication by ________.

Accepted Answer

A)  making sure that all of the business transactions are based on arm's-length relationships 
B)  replacing formal legal contracts for global firms 
C)  encouraging the open exchange of ideas and information 
D)  helping people plan for known circumstances 
A)  making sure that all of the business transactions are based on arm's-length relationships 
B)  replacing formal legal contracts for global firms 
C)  encouraging the open exchange of ideas and information 
D)  helping people plan for known circumstances

Question 3

Define decoding and list three main causes of incongruence in the decoding process.

Accepted Answer

Decoding is the process of translating t

Question 4

Which of the following is the most accurate statement concerning the role of context in cross-cultural communication?

Accepted Answer

A)  In high-context cultures, the message is implicit; in low-context cultures, the message is explicit. 
B)  In high-context cultures, there is a low sensory involvement; in low-context cultures, there is a high sensory involvement. 
C)  In high-context cultures, many tasks are handled simultaneously; in low-context cultures, only one task is handled at a time. 
D)  In high-context cultures, work time is flexible; in low-context cultures, work time is not flexible. 
A)  In high-context cultures, the message is implicit; in low-context cultures, the message is explicit. 
B)  In high-context cultures, there is a low sensory involvement; in low-context cultures, there is a high sensory involvement. 
C)  In high-context cultures, many tasks are handled simultaneously; in low-context cultures, only one task is handled at a time. 
D)  In high-context cultures, work time is flexible; in low-context cultures, work time is not flexible.

Question 5

Which of the following tips is most likely to lead to effective intercultural communication?

Accepted Answer

A)  Avoid being culturally sensitive over the Internet, as it might result in discrimination. 
B)  It is always better to use long and descriptive sentences. 
C)  Messages need to be encoded carefully. 
D)  Communication processes should be made quicker by removing feedback systems. 
A)  Avoid being culturally sensitive over the Internet, as it might result in discrimination. 
B)  It is always better to use long and descriptive sentences. 
C)  Messages need to be encoded carefully. 
D)  Communication processes should be made quicker by removing feedback systems.

Question 6

Which of the following does NOT constitute a normal interpersonal communication task for managers?

Accepted Answer

A)  coordinating activities 
B)  disseminating information 
C)  motivating employees 
D)  giving speeches at conferences 
A)  coordinating activities 
B)  disseminating information 
C)  motivating employees 
D)  giving speeches at conferences

Question 7

________ is the process of translating the received symbols into the interpreted message.

Accepted Answer

A)  Decoding 
B)  Transmitting 
C)  Encoding 
D)  Fragmenting 
A)  Decoding 
B)  Transmitting 
C)  Encoding 
D)  Fragmenting

Question 8

In polychronic cultures,people focus on one thing at a time and adhere to time commitments.

Accepted Answer

A) True 
 B)False

Question 9

In ________ cultures,communication occurs within an extensive network of close personal and business relationships.

Accepted Answer

A)  high-contact 
B)  monochronic 
C)  high-context 
D)  low-contact 
A)  high-contact 
B)  monochronic 
C)  high-context 
D)  low-contact

Question 10

The international business manager of Toro Automobiles,based in London,is currently in Indonesia negotiating with potential partners to set up a manufacturing plant.He is intrigued and startled by the lack of apprehension shown by every person he has met in standing close to him when greeting him.This is because the persons or the groups involved in the meeting are a part of a ________.

Accepted Answer

A)  low-context culture 
B)  polychronic culture 
C)  high-context culture 
D)  high-contact culture 
A)  low-context culture 
B)  polychronic culture 
C)  high-context culture 
D)  high-contact culture

Question 11

Recognizing that one's knowledge,perceptions,and beliefs are valid only for oneself and not for everyone else is known as ________.

Accepted Answer

A)  other-oriented role behavior 
B)  orientation to knowledge 
C)  tolerance for ambiguity 
D)  interaction posture 
A)  other-oriented role behavior 
B)  orientation to knowledge 
C)  tolerance for ambiguity 
D)  interaction posture

Question 12

Carlos has an appointment with Higuain in a half hour at his office.However,Carlos decides to take care of some personal errands on his way to the office and informs Higuain.Carlos does not make it on time for the appointment.Higuain most likely concludes that Carlos is from a ________.

Accepted Answer

A)  high-context culture 
B)  low-context culture 
C)  monochronic culture 
D)  polychronic culture 
A)  high-context culture 
B)  low-context culture 
C)  monochronic culture 
D)  polychronic culture

Question 13

Subtle differences in eye behavior are known as ________.

Accepted Answer

A)  proxemics 
B)  tics 
C)  stereotypes 
D)  oculesics 
A)  proxemics 
B)  tics 
C)  stereotypes 
D)  oculesics

Question 14

What is the difference between monochronic and polychronic time systems? Why is it important for global managers to understand this difference?

Accepted Answer

To initiate effective cross-cultural bus

Question 15

In ________ cultures,people expect others to understand unarticulated moods,subtle gestures,and environmental clues.

Accepted Answer

A)  high-contact 
B)  low-contact 
C)  high-context 
D)  monochronic 
A)  high-contact 
B)  low-contact 
C)  high-context 
D)  monochronic

Question 16

In low-contact cultures,people prefer to stand close,touch a great deal,and experience a "close" sensory involvement.

Accepted Answer

A) True 
 B)False

Question 17

If you assume that every member of a society or subculture has the same characteristics or traits,you are guilty of ________.

Accepted Answer

A)  discrimination 
B)  stereotyping 
C)  persecution 
D)  kinesic behavior 
A)  discrimination 
B)  stereotyping 
C)  persecution 
D)  kinesic behavior

Question 18

Larry is a top-level manager at Smart-Tech,an American semiconductor firm.Larry is involved in the negotiation procedures between Smart-Tech and a Saudi Arabian financial group.Larry arrives in Saudi Arabia hoping to quickly conclude the business deal.However,to his surprise the Arabs show no great interest in coming to a decision,despite several rounds of discussion.This type of behavior from the Saudi Arabian financial group is most likely attributed towards its ________.

Accepted Answer

A)  high-context culture 
B)  monotheistic culture 
C)  monochronic culture 
D)  low-contact culture 
A)  high-context culture 
B)  monotheistic culture 
C)  monochronic culture 
D)  low-contact culture

Question 19

What is paralanguage? How is an international manager's ability to interpret paralanguage essential to cross-cultural business communication?

Accepted Answer

Paralanguage refers to how something is

Question 20

List the cultural variables in the communication process and explain the different types of nonverbal communication.

Accepted Answer

The cultural variables in the communicat

Attribution is the process by which people send messages to each other across various cultures.

Trust improves cross-cultural communication by ________.

Define decoding and list three main causes of incongruence in the decoding process.

Which of the following is the most accurate statement concerning the role of context in cross-cultural communication?

Which of the following tips is most likely to lead to effective intercultural communication?

Which of the following does NOT constitute a normal interpersonal communication task for managers?

________ is the process of translating the received symbols into the interpreted message.

In polychronic cultures,people focus on one thing at a time and adhere to time commitments.

In ________ cultures,communication occurs within an extensive network of close personal and business relationships.

Recognizing that one's knowledge,perceptions,and beliefs are valid only for oneself and not for everyone else is known as ________.

Carlos has an appointment with Higuain in a half hour at his office.However,Carlos decides to take care of some personal errands on his way to the office and informs Higuain.Carlos does not make it on time for the appointment.Higuain most likely concludes that Carlos is from a ________.

Subtle differences in eye behavior are known as ________.

What is the difference between monochronic and polychronic time systems? Why is it important for global managers to understand this difference?

In ________ cultures,people expect others to understand unarticulated moods,subtle gestures,and environmental clues.

In low-contact cultures,people prefer to stand close,touch a great deal,and experience a "close" sensory involvement.

If you assume that every member of a society or subculture has the same characteristics or traits,you are guilty of ________.

What is paralanguage? How is an international manager's ability to interpret paralanguage essential to cross-cultural business communication?

List the cultural variables in the communication process and explain the different types of nonverbal communication.

Assessing the Environment: Political, Economic, Legal, Technological

Managing Interdependence, Social Responsibility, and Ethics

Understanding the Role of Culture

Cross-Cultural Negotiation and Decision Making

Formulating Strategy

Global Alliances and Strategy Implementation

Organization Structure and Control Systems

Staffing,Training,and Compensation for Global Operations

Developing a Global Management Cadre

Motivating and Leading

Filters

Exam 4: Communicating Across Cultures

Attribution is the process by which people send messages to each other across various cultures.

Trust improves cross-cultural communication by ________.

Define decoding and list three main causes of incongruence in the decoding process.

Which of the following is the most accurate statement concerning the role of context in cross-cultural communication?

Which of the following tips is most likely to lead to effective intercultural communication?

Which of the following does NOT constitute a normal interpersonal communication task for managers?

________ is the process of translating the received symbols into the interpreted message.

In polychronic cultures,people focus on one thing at a time and adhere to time commitments.

In ________ cultures,communication occurs within an extensive network of close personal and business relationships.

Recognizing that one's knowledge,perceptions,and beliefs are valid only for oneself and not for everyone else is known as ________.

Carlos has an appointment with Higuain in a half hour at his office.However,Carlos decides to take care of some personal errands on his way to the office and informs Higuain.Carlos does not make it on time for the appointment.Higuain most likely concludes that Carlos is from a ________.

Subtle differences in eye behavior are known as ________.

What is the difference between monochronic and polychronic time systems? Why is it important for global managers to understand this difference?

In ________ cultures,people expect others to understand unarticulated moods,subtle gestures,and environmental clues.

In low-contact cultures,people prefer to stand close,touch a great deal,and experience a "close" sensory involvement.

If you assume that every member of a society or subculture has the same characteristics or traits,you are guilty of ________.

What is paralanguage? How is an international manager's ability to interpret paralanguage essential to cross-cultural business communication?

List the cultural variables in the communication process and explain the different types of nonverbal communication.

Assessing the Environment: Political, Economic, Legal, Technological

Managing Interdependence, Social Responsibility, and Ethics

Understanding the Role of Culture

Cross-Cultural Negotiation and Decision Making

Formulating Strategy

Global Alliances and Strategy Implementation

Organization Structure and Control Systems

Staffing,Training,and Compensation for Global Operations

Developing a Global Management Cadre

Motivating and Leading

Filters