Exam 10: The Order Entrysales Oesprocess

______________________________ expect convenient and timely access to information about their order from order initiation,through product delivery,and until after the bill had been paid.

Below is a narrative of the "Validate sales order" portion of the order entry/sales process. Narrative Description How does the OE/S process then validate a customer order? First,process 1.1 verifies the availability of the requested inventory by consulting the inventory master data.If a sufficient level of inventory is on hand to satisfy the request,the order is forwarded for further processing,as depicted by the data flow "Inventory available order." Conversely,if a customer orders goods that are not in stock,process 1.1 runs a special back order routine.This routine determines the inventory requirement necessary to satisfy the order and then sends the back order request to the purchasing department.This activity is depicted by the "Back order" data flow,which in reality is a specific type of exception routine (i.e. ,a specific type of reject stub).If the customer refuses to accept a back order,then the sales event is terminated and the order is rejected,as shown by the "Reject" data flow.Information from the order (e.g. ,sales region,customer demographics,and order characteristics that reflect buying habits)that has potential value to marketing is recorded in the marketing data store. After assuring inventory availability,process 1.2 establishes the customer's existence and then evaluates credit.The credit check adds the amount of the order to accounts receivable balances and open sales orders (i.e. ,orders about to be receivables),and compare that total to the credit limit.If the customer has exceeded their credit limit,the order is rejected. Upon a successful credit approval,process 1.3 performs the following activities simultaneously: Required: From the DFD in TB Figure 10.2 and the narrative description above,explode bubble 1.0 into a lower-level diagram showing the details of that process.

A(n)______________________________ authorizes the warehouse to remove goods from the warehouse and send them to the shipping department.

______________________________ systems use the Internet to automate and manage purchases and the vendors from which these purchases are made.

Analytical applications,which include ____,are intended to allow the use of sophisticated statistical and other analytical software to help an organization's members develop insights about customers,processes,and markets.

A customer acknowledgement is sent to the customer to notify him or her of the order's acceptance and the expected shipping date.

A(n)______________________________ is the document representing the contract between the shipping company and the carrier.

TB Figure 10.1 below shows the horizontal perspective of an OE/S process.Functional titles and information flows,depicted as documents,generated or captured by the OE/S process have been omitted from the figured and listed underneath it. Required: Number your paper from 1 to 23 Match the letter from the list to the appropriate number in TB Figure 10.1.

Which of the following data is least likely to be stored in the customer master data?

Which of the following documents represents a contract between two parties?

In the OE/S process,the one input that creates the six outputs of general ledger inventory sales update,sales order notification,bill of lading,completed packing slip,shipping's billing notification,and customer acknowledgement is the ______________________________.

Depending on how the OE/S process is designed,the sales order master data may be updated at least twice-once when a new sales order is created and later to reflect the shipment of that order.

A data flow or event that causes a process to begin is called a:

In the ER diagram for OE/S,SHIPMENTS generates ______________________________.

The first step in the order-to-cash process is sales order processing.

One-for-one checking of ______________________________with the goods ensures that the correct goods are picked from the shelf and that any errors are detected and corrected in a timely manner (e.g. ,before the goods get to the shipping department).

The control plan preformatted screens is directed primarily toward achieving the information process control goal of ensuring:

Sell-side systems use the Internet to automate and manage corporate vendors and purchases.

______________________________ is a control plan that establishes,for shipping personnel,that someone other than warehouse personnel authorized a shipment.

For companies using enterprise systems,CRM systems often share the same underlying database.