Question 1

In a logical DFD for the OE/S process,which of the following data stores is least likely to interact with the process validate sales order?

Accepted Answer

A)  general ledger master data 
B)  accounts receivable master data 
C)  marketing data 
D)  inventory master data 
A)  general ledger master data 
B)  accounts receivable master data 
C)  marketing data 
D)  inventory master data

Question 2

Below is the narrative of the "Execute shipping notice" portion of the order entry/sales process.
Narrative Description
This narrative describes activities that normally take place in a shipping department.Process 3.1 receives two data flows,namely the completed picking ticket and data retrieved from the sales order master data.The shipping clerk matches the quantity of the goods,the quantity on the picking ticket,and the quantity stored in the sales order master data.If the details agree,the matched sales order is forwarded to process 3.2.If the details of the data flows do not agree,process 3.1 rejects the order and initiates procedures for resolving any discrepancies.
When process 3.2 receives a matched sales order from process 3.1,it produces and disseminates notices of the shipment and updates the sales order and inventory master data.The sales order master data is updated to reflect the fact that the goods have been picked,packed,and shipped.The inventory master data is updated to change the quantity allocated for the sales order to an actual shipment,thus reducing the quantity of inventory on hand.We generally expect the dissemination of notices will include the following data flows:
   
Required:
From the DFD in TB Figure 10.6 and the narrative description above,explode bubble 3.0 into a lower-level diagram showing the details of that process.

Accepted Answer

The answer of Below is the narrative of the "Execute...

Question 3

Vendor acknowledgements are sent to vendors to notify them that their orders have been accepted and to inform them of the expected delivery date.

Accepted Answer

A) True 
 B)False

Question 4

The inventory master data normally contains standing data about each customer,such as name,billing and ship-to addresses,and telephone number.

Accepted Answer

A) True 
 B)False

Question 5

______________________________ may reduce input errors by populating certain fields and rejecting incorrectly formatted fields,thereby preventing the customer service representative from omitting data or entering data with errors.

Accepted Answer

Preformatt

Question 6

The OE/S process helps support the decision needs of the accounting department.

Accepted Answer

A) True 
 B)False

Question 7

The ______________________________ master data is updated to reflect the fact that the goods have been picked,packed,and shipped.

Accepted Answer

The answer of The ______________________________ master data is updated to...

Question 8

Sales-force automation software may be used to route calls to a particular sales representative who has previously worked with the customer.

Accepted Answer

A) True 
 B)False

Question 9

____ systems use the Internet to automate and manage purchases and the vendors from which these purchases are made with the predominate technology being electronic data interchange (EDI).

Accepted Answer

A)  Customer relationship management 
B)  Buy-side 
C)  Sell-side 
D)  E-business 
A)  Customer relationship management 
B)  Buy-side 
C)  Sell-side 
D)  E-business

Question 10

The concept behind ____ is to cultivate customer relationships by prospecting,acquiring,servicing,and retaining customers.

Accepted Answer

A)  customer relationship management (CRM)systems 
B)  customer self-service (CSS)software 
C)  sales-force automation (SF
A) software 
D)  sell-side systems 
A)  customer relationship management (CRM)systems 
B)  customer self-service (CSS)software 
C)  sales-force automation (SF
A) software 
D)  sell-side systems

Question 11

The OE/S process is part of the ____ process.

Accepted Answer

A)  order-to-cash 
B)  purchase-to-pay 
C)  human resources 
D)  general ledger/financial reporting 
A)  order-to-cash 
B)  purchase-to-pay 
C)  human resources 
D)  general ledger/financial reporting

Question 12

A customer order triggers the OE/S process.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following goals is not an example of an operations process goal of the typical OE/S process?

Accepted Answer

A)  to provide timely responses to customer inquiries 
B)  to provide timely acknowledgements of customer orders 
C)  to provide timely updates to general ledger accounts 
D)  to provide timely shipments of goods to customers 
A)  to provide timely responses to customer inquiries 
B)  to provide timely acknowledgements of customer orders 
C)  to provide timely updates to general ledger accounts 
D)  to provide timely shipments of goods to customers

Question 14

The order entry/sales (OE/S)process includes the first four steps in the order-to-cash process: presales activities;sales order processing;picking and packing the goods;and shipping.

Accepted Answer

A) True 
 B)False

Question 15

A(n)______________________________ is affixed to the inventory package sent to the customer and identifies the customer and the contents of the package.

Accepted Answer

The answer of A(n)______________________________ is affixed to the inventory package...

Question 16

With companies facing global competition,firms are recognizing that their most important asset is:

Accepted Answer

A)  inventory 
B)  employees 
C)  cash 
D)  a happy customer 
A)  inventory 
B)  employees 
C)  cash 
D)  a happy customer

Question 17

The flow of information from OE/S to the credit department is an example of ______________________________ information flows.

Accepted Answer

The answer of The flow of information from OE/S to...

Question 18

Buy-side systems are designed to allow a company to market,sell,deliver and service goods and services to customers throughout the world via the Internet.

Accepted Answer

A) True 
 B)False

Question 19

______________________________ segregates duties between the personnel who create the customer record and the personnel who create the sales order.

Accepted Answer

Independen

Question 20

In the E-R diagram for OE/S,SHIPMENTS generate the SALES_INVOICES.

Accepted Answer

A) True 
 B)False

In a logical DFD for the OE/S process,which of the following data stores is least likely to interact with the process validate sales order?

Vendor acknowledgements are sent to vendors to notify them that their orders have been accepted and to inform them of the expected delivery date.

The inventory master data normally contains standing data about each customer,such as name,billing and ship-to addresses,and telephone number.

______________________________ may reduce input errors by populating certain fields and rejecting incorrectly formatted fields,thereby preventing the customer service representative from omitting data or entering data with errors.

The OE/S process helps support the decision needs of the accounting department.

The ______________________________ master data is updated to reflect the fact that the goods have been picked,packed,and shipped.

Sales-force automation software may be used to route calls to a particular sales representative who has previously worked with the customer.

____ systems use the Internet to automate and manage purchases and the vendors from which these purchases are made with the predominate technology being electronic data interchange (EDI).

The concept behind ____ is to cultivate customer relationships by prospecting,acquiring,servicing,and retaining customers.

The OE/S process is part of the ____ process.

A customer order triggers the OE/S process.

Which of the following goals is not an example of an operations process goal of the typical OE/S process?

The order entry/sales (OE/S)process includes the first four steps in the order-to-cash process: presales activities;sales order processing;picking and packing the goods;and shipping.

A(n)______________________________ is affixed to the inventory package sent to the customer and identifies the customer and the contents of the package.

With companies facing global competition,firms are recognizing that their most important asset is:

The flow of information from OE/S to the credit department is an example of ______________________________ information flows.

Buy-side systems are designed to allow a company to market,sell,deliver and service goods and services to customers throughout the world via the Internet.

______________________________ segregates duties between the personnel who create the customer record and the personnel who create the sales order.

In the E-R diagram for OE/S,SHIPMENTS generate the SALES_INVOICES.

Introduction to Accounting Information Systems

Enterprise Systems

Electronic Business E-Business-Systems

Documenting Information Systems

Database Management Systems

Relational Databases and SQL

Controlling Information Systems: Introduction to Enterprise Risk Management and Internal Control

Controlling Information Systems: Introduction to Pervasive Controls

Controlling Information Systems: Business Process and Application Controls

The Billingaccounts Receivablecash Receipts Barcrprocess

The Purchasing Process

The Accounts Payablecash Disbursements Apcdprocess

The Human Resources Process Hrmanagement and Payroll Processes

Integrated Production Processes IPP

The General Ledger and Business Reporting Glbrprocess

Acquiring and Implementing Accounting Information Systems

Filters

Exam 10: The Order Entrysales Oesprocess

In a logical DFD for the OE/S process,which of the following data stores is least likely to interact with the process validate sales order?

Vendor acknowledgements are sent to vendors to notify them that their orders have been accepted and to inform them of the expected delivery date.

The inventory master data normally contains standing data about each customer,such as name,billing and ship-to addresses,and telephone number.

______________________________ may reduce input errors by populating certain fields and rejecting incorrectly formatted fields,thereby preventing the customer service representative from omitting data or entering data with errors.

The OE/S process helps support the decision needs of the accounting department.

The ______________________________ master data is updated to reflect the fact that the goods have been picked,packed,and shipped.

Sales-force automation software may be used to route calls to a particular sales representative who has previously worked with the customer.

____ systems use the Internet to automate and manage purchases and the vendors from which these purchases are made with the predominate technology being electronic data interchange (EDI).

The concept behind ____ is to cultivate customer relationships by prospecting,acquiring,servicing,and retaining customers.

The OE/S process is part of the ____ process.

A customer order triggers the OE/S process.

Which of the following goals is not an example of an operations process goal of the typical OE/S process?

The order entry/sales (OE/S)process includes the first four steps in the order-to-cash process: presales activities;sales order processing;picking and packing the goods;and shipping.

A(n)______________________________ is affixed to the inventory package sent to the customer and identifies the customer and the contents of the package.

With companies facing global competition,firms are recognizing that their most important asset is:

The flow of information from OE/S to the credit department is an example of ______________________________ information flows.

Buy-side systems are designed to allow a company to market,sell,deliver and service goods and services to customers throughout the world via the Internet.

______________________________ segregates duties between the personnel who create the customer record and the personnel who create the sales order.

In the E-R diagram for OE/S,SHIPMENTS generate the SALES_INVOICES.

Introduction to Accounting Information Systems

Enterprise Systems

Electronic Business E-Business-Systems

Documenting Information Systems

Database Management Systems

Relational Databases and SQL

Controlling Information Systems: Introduction to Enterprise Risk Management and Internal Control

Controlling Information Systems: Introduction to Pervasive Controls

Controlling Information Systems: Business Process and Application Controls

The Billingaccounts Receivablecash Receipts Barcrprocess

The Purchasing Process

The Accounts Payablecash Disbursements Apcdprocess

The Human Resources Process Hrmanagement and Payroll Processes

Integrated Production Processes IPP

The General Ledger and Business Reporting Glbrprocess

Acquiring and Implementing Accounting Information Systems

Filters