Exam 2: Enterprise Systems

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Dell's value chain takes raw materials, manufactures computers and other products, and delivers them to customers in a timely manner at an attractive price.

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Information technology (IT) has been able to create additional value by

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________________________________________ is an alternative approach to integration whereby loosely coupled applications react intelligently to changes in conditions and launch several responses rather than waiting to be called into action.

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The module that handles payroll processing is ________________________________________.

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The ______________________________ of the value chain are those that provide the supporting infrastructure to enable the primary activities and include functions such as procurement, information technology, human resources and accounting.

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In event driven architecture (EDA) the business unit "pushes" the event to the recipient rather than waiting for the recipient to request or "pull", the event to them

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Enterprise application integration (EAI) is an approach to connecting multiple pieces of an enterprise system.

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The four Ws of capturing data do not include

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Customer relationship management (CRM) functionality includes procurement and contract management.

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A credit manager might want to compare customer credit limits, sales, billing data, and payment data to determine if credit limits need to be adjusted for customers with high sales or late payments.

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Why might a firm decide to implement only certain modules in an ERP system rather than a complete implementation?

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Software that allows an organization's customers to complete inquiry without the aid of the organization's employees is known as

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DreamWeaver is a Web services platform from SAP that can be used to build applications that integrate business processes and databases from a number of sources within and between organizations.

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An organization creates a competitive advantage by creating less value for its customers than does its competition.

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Segregation of duties includes separating the sales and credit departments.

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Microsoft Dynamics and Sage Group focus on small and mid market sized companies.

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Telling the customer when they will receive an item is known as available to promise (ATP).

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The ______________________________ process includes the events surrounding the sale of goods to a customer, the recognition of revenue, and the collection of the customer payment.

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The purchase to pay process includes the events surrounding the sale of goods to a customer, the recognition of revenue, and the collection of the customer payment

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Customer relationship management (CRM) software aggregates, manages, and retains data across the entire organization for the identification, acquisition, and retention of vendors to maximize the benefits of those relationships.

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