Exam 17: Managing Negotiation Impasses

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Role reversal

(Multiple Choice)
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Ron Fortgang,David Lax and James Sebenius suggest that negotiators need to manage the social contract in addition to the economic issues under discussion or the negotiation may derail.What comprises a social contract?

(Essay)
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How does a value difference have a particular important influence on the impasse of negotiations?

(Essay)
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Parties in escalated conflict tend to magnify perceived ____________ and to minimize perceived ____________.

(Short Answer)
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How can the successful use of role reversal or imaging techniques accomplish several things.

(Essay)
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Which of the following techniques is the least effective in resolving impasses and defusing volatile emotion?

(Multiple Choice)
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According to Babcock,Wang and Loewenstein,the smaller the perceived differences between comparison groups,the greater the likelihood of a breakdown.

(True/False)
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The longer discussion remains at the level of policy or principle,the more likely it is that the dispute can be successfully resolved.

(True/False)
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As conflict intensifies the size and number of the issues ____________.

(Short Answer)
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Unproductive deliberations usually become highly ____________.

(Short Answer)
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What is a "yesable" proposal?

(Essay)
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The purpose of cognitive resolution is to change how the parties view the situation.

(True/False)
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When there is an impasse,both parties seek to build ____________ for strength or to bring their constituencies into the negotiation.

(Short Answer)
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Genuine impasse occurs when parties deliberately refuse to proceed with negotiation as a way to gain leverage or put pressure on the other party to make concessions.

(True/False)
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When a dispute becomes personalized,turning into a win-lose feud between individuals,negotiation loses all hope of ____________.

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What are personal analogies?

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In the imaging process,parties in conflict are asked to engage in the following activities in what order?

(Multiple Choice)
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____________- the degree to which the conflict divides people,such that they are "backed into a corner" and cannot escape without losing face.

(Short Answer)
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The longer the parties debate,the more likely it is that emotions will overrule reason.

(True/False)
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Symbolic analogies are those in which a party puts himself or herself in the problem situation,attempting to identify with it or empathize with those in the situation.

(True/False)
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