Question 1

Which of the following is true of functional structures?

Accepted Answer

A) They increase employee's focus on customers and products. 
B) They give managers the flexibility to make decisions that affect several functions. 
C) They can save money by grouping together people who need similar materials and equipment. 
D) Quality standards suffer a setback because supervisors rarely understand what department members do. 
E) They perform to their optimum capacity in an unstable environment. 
A) They increase employee's focus on customers and products. 
B) They give managers the flexibility to make decisions that affect several functions. 
C) They can save money by grouping together people who need similar materials and equipment. 
D) Quality standards suffer a setback because supervisors rarely understand what department members do. 
E) They perform to their optimum capacity in an unstable environment.

Question 2

Divisional structures decrease employees' focus on customers and products.

Accepted Answer

A) True 
 B)False

Question 3

The self-serving bias leads to the inflated perception that management is better than it actually is.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is true of spans of control?

Accepted Answer

A) Wider spans of control complement today's trend toward greater worker autonomy. 
B) Organizational theorists agree that the ideal span of control is 10. 
C) The narrower the span of control, the lesser the supervision. 
D) The narrower the span of control, the lower the administrative costs. 
E) The narrower the span of control, the greater the employee participation. 
A) Wider spans of control complement today's trend toward greater worker autonomy. 
B) Organizational theorists agree that the ideal span of control is 10. 
C) The narrower the span of control, the lesser the supervision. 
D) The narrower the span of control, the lower the administrative costs. 
E) The narrower the span of control, the greater the employee participation.

Question 5

Compare and contrast closed and open systems.

Accepted Answer

A closed system is a self-sufficient ent

Question 6

Organizational design rarely contributes to an organization's success.

Accepted Answer

A) True 
 B)False

Question 7

The span of control indicates the division of labor within an organization.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is true of a hollow, modular, or virtual organization?

Accepted Answer

A) They tap people in particular specialties. 
B) They exercise control on operations that are outsourced. 
C) They find it difficult to focus on their customers or products. 
D) The outsourcing adds to the organization's labor costs. 
E) They decrease the efficiency and increase the duplication of work. 
A) They tap people in particular specialties. 
B) They exercise control on operations that are outsourced. 
C) They find it difficult to focus on their customers or products. 
D) The outsourcing adds to the organization's labor costs. 
E) They decrease the efficiency and increase the duplication of work.

Question 9

Which of the following biases leads to the inflated perception that management is better than it actually is?

Accepted Answer

A) Congruence bias 
B) Endowment bias 
C) Decision-making bias 
D) Anchoring bias 
E) Bandwagon bias 
A) Congruence bias 
B) Endowment bias 
C) Decision-making bias 
D) Anchoring bias 
E) Bandwagon bias

Question 10

Staff employees occupy formal decision-making positions within the chain of command.

Accepted Answer

A) True 
 B)False

Question 11

Organizational theorists downplayed the environment as they used closed-system thinking to characterize organizations as either well-oiled machines or highly disciplined military units.

Accepted Answer

A) True 
 B)False

Question 12

According to the criterion of _____, effectiveness is gauged by how well the organization meets the demands and expectations of key interest groups.

Accepted Answer

A) strategic constituencies satisfaction 
B) goal accomplishment 
C) external processes 
D) internal processes 
E) resource acquisition 
A) strategic constituencies satisfaction 
B) goal accomplishment 
C) external processes 
D) internal processes 
E) resource acquisition

Question 13

Adam is a new product development manager for Hello.com, an Internet match-making service. He has only two employees reporting directly to him. From what you have read about organization charts, what do you know for sure?

Accepted Answer

A) His subordinates enjoy greater autonomy than others. 
B) His subordinates take part in the decision-making process. 
C) He has a narrow span of control. 
D) His subordinates are not closely supervised. 
E) He is encountering low administrative costs. 
A) His subordinates enjoy greater autonomy than others. 
B) His subordinates take part in the decision-making process. 
C) He has a narrow span of control. 
D) His subordinates are not closely supervised. 
E) He is encountering low administrative costs.

Question 14

A matrix structure tries to combine the advantages of functional and divisional structures.

Accepted Answer

A) True 
 B)False

Question 15

A closed system is:

Accepted Answer

A) based on the concept of homeostasis. 
B) capable of self-correction. 
C) a self-sufficient entity. 
D) able to adapt and grow. 
E) dependent on the environment. 
A) based on the concept of homeostasis. 
B) capable of self-correction. 
C) a self-sufficient entity. 
D) able to adapt and grow. 
E) dependent on the environment.

Question 16

In general, organic organizations have top-down communication patterns.

Accepted Answer

A) True 
 B)False

Question 17

When the environment is relatively stable and certain, the successful organizations tend to be organic.

Accepted Answer

A) True 
 B)False

Question 18

An open system depends on constant interaction with the environment for survival.

Accepted Answer

A) True 
 B)False

Question 19

When measuring organizational effectiveness, the _____ approach is appropriate when objectives are clear, consensual, time-bounded, and measurable.

Accepted Answer

A) internal processes 
B) goal accomplishment 
C) stakeholder audit 
D) strategic constituencies 
E) resource acquisition 
A) internal processes 
B) goal accomplishment 
C) stakeholder audit 
D) strategic constituencies 
E) resource acquisition

Question 20

The _____ reflects the tendency to take more personal responsibility for success than failure.

Accepted Answer

A) self-serving bias 
B) halo effect 
C) reverse halo effect 
D) contrast bias 
E) generalization bias 
A) self-serving bias 
B) halo effect 
C) reverse halo effect 
D) contrast bias 
E) generalization bias

Which of the following is true of functional structures?

Divisional structures decrease employees' focus on customers and products.

The self-serving bias leads to the inflated perception that management is better than it actually is.

Which of the following is true of spans of control?

Compare and contrast closed and open systems.

Organizational design rarely contributes to an organization's success.

The span of control indicates the division of labor within an organization.

Which of the following is true of a hollow, modular, or virtual organization?

Which of the following biases leads to the inflated perception that management is better than it actually is?

Staff employees occupy formal decision-making positions within the chain of command.

Organizational theorists downplayed the environment as they used closed-system thinking to characterize organizations as either well-oiled machines or highly disciplined military units.

According to the criterion of _____, effectiveness is gauged by how well the organization meets the demands and expectations of key interest groups.

Adam is a new product development manager for Hello.com, an Internet match-making service. He has only two employees reporting directly to him. From what you have read about organization charts, what do you know for sure?

A matrix structure tries to combine the advantages of functional and divisional structures.

A closed system is:

In general, organic organizations have top-down communication patterns.

When the environment is relatively stable and certain, the successful organizations tend to be organic.

An open system depends on constant interaction with the environment for survival.

When measuring organizational effectiveness, the _____ approach is appropriate when objectives are clear, consensual, time-bounded, and measurable.

The _____ reflects the tendency to take more personal responsibility for success than failure.

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Managing Change and Stress

Filters

Exam 17: Organizational Design, Effectiveness, and Innovation

Which of the following is true of functional structures?

Divisional structures decrease employees' focus on customers and products.

The self-serving bias leads to the inflated perception that management is better than it actually is.

Which of the following is true of spans of control?

Compare and contrast closed and open systems.

Organizational design rarely contributes to an organization's success.

The span of control indicates the division of labor within an organization.

Which of the following is true of a hollow, modular, or virtual organization?

Which of the following biases leads to the inflated perception that management is better than it actually is?

Staff employees occupy formal decision-making positions within the chain of command.

Organizational theorists downplayed the environment as they used closed-system thinking to characterize organizations as either well-oiled machines or highly disciplined military units.

According to the criterion of _____, effectiveness is gauged by how well the organization meets the demands and expectations of key interest groups.

Adam is a new product development manager for Hello.com, an Internet match-making service. He has only two employees reporting directly to him. From what you have read about organization charts, what do you know for sure?

A matrix structure tries to combine the advantages of functional and divisional structures.

A closed system is:

In general, organic organizations have top-down communication patterns.

When the environment is relatively stable and certain, the successful organizations tend to be organic.

An open system depends on constant interaction with the environment for survival.

When measuring organizational effectiveness, the _____ approach is appropriate when objectives are clear, consensual, time-bounded, and measurable.

The _____ reflects the tendency to take more personal responsibility for success than failure.

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Managing Change and Stress

Filters