Question 1

A primary appraisal of stressors involves a determination of whether something can be done to reduce a stressor.

Accepted Answer

A) True 
 B)False

Question 2

For any employee assistance program to be a success,employees must trust in all of the following except:

Accepted Answer

A)  The program can and will provide real help 
B)  The program will be available on a long-term basis 
C)  Confidentiality will be maintained 
D)  Use of the program carries no negative job implications 
A)  The program can and will provide real help 
B)  The program will be available on a long-term basis 
C)  Confidentiality will be maintained 
D)  Use of the program carries no negative job implications

Question 3

The greatest payoff from stress prevention and management comes from ongoing and sustained effort,rather than one-time activities.

Accepted Answer

A) True 
 B)False

Question 4

Stress outcomes have been classified as _______________.

Accepted Answer

A)  cognitive and emotional 
B)  cognitive and behavioral 
C)  cognitive, behavioral and physiological 
D)  cognitive, behavioral, psychological and financial 
A)  cognitive and emotional 
B)  cognitive and behavioral 
C)  cognitive, behavioral and physiological 
D)  cognitive, behavioral, psychological and financial

Question 5

The negative effects of overload can be increased when overload is coupled with low ability to control the demands of work.

Accepted Answer

A) True 
 B)False

Question 6

Virtually everyone has experienced work overload,and the incidence rate is increasing.Overload ________________.

Accepted Answer

A)  is said to be caused by "qualitative" factors 
B)  us said to be caused by "quantitative" factors 
C)  may be of two types: qualitative or quantitative 
D)  in the context of scientific management was seen as desirable 
A)  is said to be caused by "qualitative" factors 
B)  us said to be caused by "quantitative" factors 
C)  may be of two types: qualitative or quantitative 
D)  in the context of scientific management was seen as desirable

Question 7

While the organizational consequences of stress are many and varied,they share one common feature: stress costs organizations _______________.

Accepted Answer

A)  tempo 
B)  their reputations 
C)  customer loyalty 
D)  money 
A)  tempo 
B)  their reputations 
C)  customer loyalty 
D)  money

Question 8

Name the changes in behavior that are common warning signs of stress.

Accepted Answer

Answers should include the following: 
(

Question 9

Research has found a relatively small number of events actually create "stress."

Accepted Answer

A) True 
 B)False

Question 10

Research has identified several factors that are important contributors to burnout.Identify four of them.

Accepted Answer

Any four of the following: 
(a)work over

Question 11

Burnout tends to be less of a problem for people whose jobs require extensive contact with other people.

Accepted Answer

A) True 
 B)False

Question 12

Stress is an adaptive response,moderated by individual differences; that is a consequence of any action,situation,or event that places special demands on a person.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a stressor at the group level?

Accepted Answer

A)  Lack of cohesiveness 
B)  Management styles 
C)  Role overload 
D)  All of the choices are correct. 
A)  Lack of cohesiveness 
B)  Management styles 
C)  Role overload 
D)  All of the choices are correct.

Question 14

Analysis showed that _______________ was related to the presence of arteriosclerosis more than any other Type A Behavior Pattern dimension.

Accepted Answer

A)  ambition 
B)  impatience 
C)  work orientation 
D)  hostility 
A)  ambition 
B)  impatience 
C)  work orientation 
D)  hostility

Question 15

Those that score high on _______________ are better prepared to deal with stressors associated with change because they view change as a challenge.

Accepted Answer

A)  extroversion 
B)  conscientiousness 
C)  openness to experience 
D)  emotional stability 
A)  extroversion 
B)  conscientiousness 
C)  openness to experience 
D)  emotional stability

Question 16

Relaxation training generally results in all of the following except:

Accepted Answer

A)  Increased heart rate 
B)  A clear sense of being in control 
C)  A reduction in anxiety and tension 
D)  Slowed breathing 
A)  Increased heart rate 
B)  A clear sense of being in control 
C)  A reduction in anxiety and tension 
D)  Slowed breathing

Question 17

Long duration stress is sometimes referred to as _______________.

Accepted Answer

A)  contextual stress 
B)  superior stress 
C)  continuous stress 
D)  chronic stress 
A)  contextual stress 
B)  superior stress 
C)  continuous stress 
D)  chronic stress

Question 18

_______________ refers to the extent that a person's knowledge,opinions,and ideas are included in the decision-making process.

Accepted Answer

A)  Control 
B)  Integration 
C)  Participation 
D)  Pervasiveness 
A)  Control 
B)  Integration 
C)  Participation 
D)  Pervasiveness

Question 19

There are two types of work overload,what are they?

Accepted Answer

Overload may be of t

Question 20

Which of the following statements about the organizational costs associated with stress is false?

Accepted Answer

A)  The American Medical Association claims that stress was the cause of up to 85 percent of all human illness and disease 
B)  Stressed workers smoke more, eat less well, and have more family problems 
C)  Forty percent of employee turnover is due to excessive stress 
D)  All of the above 
A)  The American Medical Association claims that stress was the cause of up to 85 percent of all human illness and disease 
B)  Stressed workers smoke more, eat less well, and have more family problems 
C)  Forty percent of employee turnover is due to excessive stress 
D)  All of the above

A primary appraisal of stressors involves a determination of whether something can be done to reduce a stressor.

For any employee assistance program to be a success,employees must trust in all of the following except:

The greatest payoff from stress prevention and management comes from ongoing and sustained effort,rather than one-time activities.

Stress outcomes have been classified as _______________.

The negative effects of overload can be increased when overload is coupled with low ability to control the demands of work.

Virtually everyone has experienced work overload,and the incidence rate is increasing.Overload ________________.

While the organizational consequences of stress are many and varied,they share one common feature: stress costs organizations _______________.

Name the changes in behavior that are common warning signs of stress.

Research has found a relatively small number of events actually create "stress."

Research has identified several factors that are important contributors to burnout.Identify four of them.

Burnout tends to be less of a problem for people whose jobs require extensive contact with other people.

Stress is an adaptive response,moderated by individual differences; that is a consequence of any action,situation,or event that places special demands on a person.

Which of the following is a stressor at the group level?

Analysis showed that _______________ was related to the presence of arteriosclerosis more than any other Type A Behavior Pattern dimension.

Those that score high on _______________ are better prepared to deal with stressors associated with change because they view change as a challenge.

Relaxation training generally results in all of the following except:

Long duration stress is sometimes referred to as _______________.

_______________ refers to the extent that a person's knowledge,opinions,and ideas are included in the decision-making process.

There are two types of work overload,what are they?

Which of the following statements about the organizational costs associated with stress is false?

Effective Managers Understand Organizational Behavior

International and Organizational Culture

Individual Differences at Work

Perceptions and Attributions

Motivation

Job Design and Performance

Evaluation and Rewards Influence Behavior

Managing Employee Behavior

Groups and Teams

Managing Conflict and Negotiations

Power and Politics

Communicating Effectively

Decision Making

Leadership

Organizational Structure and Design

Managing Organizational Change

Filters

Exam 9: Managing Individual Stress

A primary appraisal of stressors involves a determination of whether something can be done to reduce a stressor.

For any employee assistance program to be a success,employees must trust in all of the following except:

The greatest payoff from stress prevention and management comes from ongoing and sustained effort,rather than one-time activities.

Stress outcomes have been classified as _______________.

The negative effects of overload can be increased when overload is coupled with low ability to control the demands of work.

Virtually everyone has experienced work overload,and the incidence rate is increasing.Overload ________________.

While the organizational consequences of stress are many and varied,they share one common feature: stress costs organizations _______________.

Name the changes in behavior that are common warning signs of stress.

Research has found a relatively small number of events actually create "stress."

Research has identified several factors that are important contributors to burnout.Identify four of them.

Burnout tends to be less of a problem for people whose jobs require extensive contact with other people.

Stress is an adaptive response,moderated by individual differences; that is a consequence of any action,situation,or event that places special demands on a person.

Which of the following is a stressor at the group level?

Analysis showed that _______________ was related to the presence of arteriosclerosis more than any other Type A Behavior Pattern dimension.

Those that score high on _______________ are better prepared to deal with stressors associated with change because they view change as a challenge.

Relaxation training generally results in all of the following except:

Long duration stress is sometimes referred to as _______________.

_______________ refers to the extent that a person's knowledge,opinions,and ideas are included in the decision-making process.

There are two types of work overload,what are they?

Which of the following statements about the organizational costs associated with stress is false?

Effective Managers Understand Organizational Behavior

International and Organizational Culture

Individual Differences at Work

Perceptions and Attributions

Motivation

Job Design and Performance

Evaluation and Rewards Influence Behavior

Managing Employee Behavior

Groups and Teams

Managing Conflict and Negotiations

Power and Politics

Communicating Effectively

Decision Making

Leadership

Organizational Structure and Design

Managing Organizational Change

Filters