Question 1

In project negotiation each negotiator is out to win as much as he or she can for his or her side.

Accepted Answer

A) True 
 B)False

Question 2

A company no longer has to keep up with technological advances.High levels of __________ and technology can be brought onto a project by using contracted services.

Accepted Answer

expertise
Explanation: A high level of e

Question 3

When using the partnering approach to manage contracted relationships, access to each other's organization resources is available.

Accepted Answer

A) True 
 B)False

Question 4

In the traditional approach to managing contracted relationships, ________ are structured and guarded.

Accepted Answer

communications
Explanation: Co

Question 5

Projects are more prone to conflict when outsourcing project work.The primary control mechanism for dealing with and resolving problems is known as _________.

Accepted Answer

escalation
Explanation: Escalation is th

Question 6

Disadvantages of outsourcing project work may likely include all of the following EXCEPT

Accepted Answer

A) Increased conflict. 
B) Coordination breakdowns. 
C) Increased costs. 
D) Loss of control. 
E) More internal morale issues. 
A) Increased conflict. 
B) Coordination breakdowns. 
C) Increased costs. 
D) Loss of control. 
E) More internal morale issues.

Question 7

The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT

Accepted Answer

A) Avoid the temptation to oversell the virtues of the project to win approval. 
B) Make sure to develop a well-defined scope statement. 
C) Delay communicating problems that you feel can be resolved without involving the customer. 
D) Share significant risks that might disrupt project execution. 
E) Make sure that customer interactions are handled in a competent and professional manner. 
A) Avoid the temptation to oversell the virtues of the project to win approval. 
B) Make sure to develop a well-defined scope statement. 
C) Delay communicating problems that you feel can be resolved without involving the customer. 
D) Share significant risks that might disrupt project execution. 
E) Make sure that customer interactions are handled in a competent and professional manner.

Question 8

There is a potential loss of __________ over a project when the core team depends on other organizations that they do not have direct authority over.

Accepted Answer

control
Explanation: There is potential

Question 9

The team-building sessions often conclude with the creation of a partnering _________ signed by all of the participants.

Accepted Answer

charter
Explanation: The team-building s

Question 10

When considering principled negotiation, when one person identifies options that are of low cost to them but of high interest to the other party, this is an example of

Accepted Answer

A) Separate people from the problem. 
B) Be honest. 
C) Focus on interests, not positions. 
D) Invent options for mutual gain. 
E) When possible, use objective criteria. 
A) Separate people from the problem. 
B) Be honest. 
C) Focus on interests, not positions. 
D) Invent options for mutual gain. 
E) When possible, use objective criteria.

Question 11

Which of the following is NOT an element of good negotiation?

Accepted Answer

A) Be hard on the problem, soft on the people 
B) Conflict on a project can be good 
C) Negotiation is not a contest 
D) Seek first to understand, then to be understood 
E) Avoid dealing with unreasonable people 
A) Be hard on the problem, soft on the people 
B) Conflict on a project can be good 
C) Negotiation is not a contest 
D) Seek first to understand, then to be understood 
E) Avoid dealing with unreasonable people

Question 12

The best defense against unreasonable, win/lose negotiators is having what Fisher and Ury call a strong BATNA.

Accepted Answer

A) True 
 B)False

Question 13

In some countries, laws are considered to be guidelines that are not necessarily followed.

Accepted Answer

A) True 
 B)False

Question 14

What does the acronym BATNA stand for?

Accepted Answer

A) Best alternative to a negotiated agreement 
B) Be able to negotiate an agreement 
C) Better ability to negotiate an agreement 
D) Best ability to have a negotiated agreement 
E) Better agree than no agreement 
A) Best alternative to a negotiated agreement 
B) Be able to negotiate an agreement 
C) Better ability to negotiate an agreement 
D) Best ability to have a negotiated agreement 
E) Better agree than no agreement

Question 15

The term __________ has traditionally been applied to the transferring of business functions or processes to other, often foreign, companies.

Accepted Answer

outsourcing
Explanation: The term outsou

Question 16

Best practices in outsourcing project work include all the following EXCEPT

Accepted Answer

A) Well-defined requirements and procedures. 
B) Training and team-building activities. 
C) Well-established conflict management processes. 
D) Frequent reviews and status updates. 
E) Short-term, no-pressure outsourcing relationships. 
A) Well-defined requirements and procedures. 
B) Training and team-building activities. 
C) Well-established conflict management processes. 
D) Frequent reviews and status updates. 
E) Short-term, no-pressure outsourcing relationships.

Question 17

Principled negotiation emphasizes developing win/win solutions while protecting yourself against those who would take advantage of your forthrightness.Which of the following is NOT one of the key points of principled negotiation?

Accepted Answer

A) Use objective criteria when possible 
B) Be honest and forthright 
C) Focus on interests, not positions 
D) Separate the people from the problem 
E) Invent options for mutual gain 
A) Use objective criteria when possible 
B) Be honest and forthright 
C) Focus on interests, not positions 
D) Separate the people from the problem 
E) Invent options for mutual gain

Question 18

Toyota and DaimlerChrysler collaborating with suppliers to develop new automobile platforms is an example of outsourcing.

Accepted Answer

A) True 
 B)False

Question 19

Outsourcing project work requires

Accepted Answer

A) The need to reduce costs. 
B) Willingness to accept an inferior product. 
C) Strong management and leadership. 
D) A very focused scope. 
A) The need to reduce costs. 
B) Willingness to accept an inferior product. 
C) Strong management and leadership. 
D) A very focused scope.

Question 20

Which of the following is NOT a key to successful partnering relationships?

Accepted Answer

A) Mutual trust 
B) Jointly shared risk 
C) Total company involvement 
D) Independent project teams 
E) Long-term commitment 
A) Mutual trust 
B) Jointly shared risk 
C) Total company involvement 
D) Independent project teams 
E) Long-term commitment

In project negotiation each negotiator is out to win as much as he or she can for his or her side.

A company no longer has to keep up with technological advances.High levels of __________ and technology can be brought onto a project by using contracted services.

When using the partnering approach to manage contracted relationships, access to each other's organization resources is available.

In the traditional approach to managing contracted relationships, ________ are structured and guarded.

Projects are more prone to conflict when outsourcing project work.The primary control mechanism for dealing with and resolving problems is known as _________.

Disadvantages of outsourcing project work may likely include all of the following EXCEPT

The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT

There is a potential loss of __________ over a project when the core team depends on other organizations that they do not have direct authority over.

The team-building sessions often conclude with the creation of a partnering _________ signed by all of the participants.

When considering principled negotiation, when one person identifies options that are of low cost to them but of high interest to the other party, this is an example of

Which of the following is NOT an element of good negotiation?

The best defense against unreasonable, win/lose negotiators is having what Fisher and Ury call a strong BATNA.

In some countries, laws are considered to be guidelines that are not necessarily followed.

What does the acronym BATNA stand for?

The term __________ has traditionally been applied to the transferring of business functions or processes to other, often foreign, companies.

Best practices in outsourcing project work include all the following EXCEPT

Principled negotiation emphasizes developing win/win solutions while protecting yourself against those who would take advantage of your forthrightness.Which of the following is NOT one of the key points of principled negotiation?

Toyota and DaimlerChrysler collaborating with suppliers to develop new automobile platforms is an example of outsourcing.

Outsourcing project work requires

Which of the following is NOT a key to successful partnering relationships?

Modern Project Management

Organization Strategy and Project Selection

Organization: Structure and Culture

Defining the Project

Estimating Project Times and Costs

Developing a Project Plan

Managing Risk

Scheduling Resources and Costs

Reducing Project Duration

Being an Effective Project Manager

Managing Project Team

Progress and Performance Measurement and Evaluation

Project Closure

International Projects

An Introduction to Agile Project Management

Filters

Exam 12: Outsourcing: Managing Interorganizational Relations

In project negotiation each negotiator is out to win as much as he or she can for his or her side.

A company no longer has to keep up with technological advances.High levels of __________ and technology can be brought onto a project by using contracted services.

When using the partnering approach to manage contracted relationships, access to each other's organization resources is available.

In the traditional approach to managing contracted relationships, ________ are structured and guarded.

Projects are more prone to conflict when outsourcing project work.The primary control mechanism for dealing with and resolving problems is known as _________.

Disadvantages of outsourcing project work may likely include all of the following EXCEPT

The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT

There is a potential loss of __________ over a project when the core team depends on other organizations that they do not have direct authority over.

The team-building sessions often conclude with the creation of a partnering _________ signed by all of the participants.

When considering principled negotiation, when one person identifies options that are of low cost to them but of high interest to the other party, this is an example of

Which of the following is NOT an element of good negotiation?

The best defense against unreasonable, win/lose negotiators is having what Fisher and Ury call a strong BATNA.

In some countries, laws are considered to be guidelines that are not necessarily followed.

What does the acronym BATNA stand for?

The term __________ has traditionally been applied to the transferring of business functions or processes to other, often foreign, companies.

Best practices in outsourcing project work include all the following EXCEPT

Principled negotiation emphasizes developing win/win solutions while protecting yourself against those who would take advantage of your forthrightness.Which of the following is NOT one of the key points of principled negotiation?

Toyota and DaimlerChrysler collaborating with suppliers to develop new automobile platforms is an example of outsourcing.

Outsourcing project work requires

Which of the following is NOT a key to successful partnering relationships?

Modern Project Management

Organization Strategy and Project Selection

Organization: Structure and Culture

Defining the Project

Estimating Project Times and Costs

Developing a Project Plan

Managing Risk

Scheduling Resources and Costs

Reducing Project Duration

Being an Effective Project Manager

Managing Project Team

Progress and Performance Measurement and Evaluation

Project Closure

International Projects

An Introduction to Agile Project Management

Filters