Exam 12: Outsourcing: Managing Interorganizational Relations

Advantages to outsourced project work can include

An organization that has identified an opportunity for long-term outsourcing can expect

In the traditional approach to managing contracted relationships, _________ project contracting is normal.

Outsourced projects are susceptible to conflicts since people are unaccustomed to working together.Which of the following is a primary control mechanism for dealing with and resolving problems?

When using the partnering approach to manage contracted relationships, each party's goals and objectives are similar but geared to what is best for them.

Fisher and Ury champion the ________ negotiation approach to negotiation because it emphasizes win/win solutions while protecting yourself against those who would take advantage of your forthrightness.

When considering principled negotiation, keeping focus on the issues even when people become upset, frustrated, and even angry is an example of

In order to keep the customer happy and to keep perceptions about performance high, it is acceptable to falsely assure customers that everything is on track, especially if you feel that the problem will be resolved soon.

Many people approach _________ as if it is a competitive process.

Ultimate success of the project is determined by

A prime consideration in choosing outsourcing vendors is to assess the fit with their project management system.

When you _________________ for mutual gain, the project team is beginning to create a "win/win" scenario.

What does the acronym BATNA stand for and why is it important to being a successful negotiator?

In order to be even moderately successful at managing relations, a project manager needs to be skilled at managing customer ___________ and ____________ .

More and more companies are using online _________ to collect data from all project participants about the quality of working relations.

What is the fundamental difference between a fixed-price and a cost-plus contract?

Long-term partnerships will provide all the following EXCEPT

When using the partnering approach to manage contracted relationships, ________ is shared jointly among the partners, which encourages innovation and continuous improvement.

In regard to outsourcing, the MOST effective way to avoid problems with schedules and deadlines is to add a _________ clause to the contract.

Since different participants do not share the same values, priorities, and culture, projects are more prone to interpersonal ___________ when outsourcing.