Exam 12: Outsourcing: Managing Interorganizational Relations

Co-location is less relevant for independent work that does not require ongoing coordination between professionals from different organizations.

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(True/False)

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Question 1

Correct Answer:

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True

Many companies recognize that major benefits can be enjoyed when outsourcing arrangements extend across multiple projects and are long term.Identify and describe three advantages for establishing long-term partnerships.

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(Essay)

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Question 2

Correct Answer:

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(1)Reduced administration cost: Costs associated with bidding and selecting a contractor are eliminated.
(2)More efficient utilization of resources: Owners are able to concentrate their workforce on core business.
(3)Improved communication: As partners gain experience with each other, they develop a common language and perspective.
(4)Improved innovation: The partners are able to discuss innovation and associated risks in a more open manner and share risks and rewards fairly.
(5)Improved performance: Over time partners are able to apply lessons learned from previous projects to current projects.

Project managers have the capability to manage customer expectations and perceptions.

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Question 3

Correct Answer:

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True

One key focus of principled negotiation is to separate people from the _________.

(Short Answer)

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Question 4

When negotiating, the tendency is to want to win! Give two reasons why this is not a good approach when managing contracted relationships.

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Question 5

A key element to any conflict management process is

(Multiple Choice)

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Question 6

Identify and briefly describe three of the four advantages to outsourcing project work.

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Question 7

Contracting project services can increase a firm's _________ by no longer being constrained by their own resources.

(Short Answer)

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Question 8

Which of the following is NOT an advantage of establishing a long-term partnership?

(Multiple Choice)

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Question 9

When separating the people from the problem, negotiators don't react to the emotional outburst, but try to find the issues that triggered it.

(True/False)

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Question 10

Which of the following is true in regard to negotiation when managing projects?

(Multiple Choice)

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Question 11

Increased conflict and loss of coordination are typical disadvantages of outsourcing project work.

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Question 12

Which of the following is part of the traditional approach to managing contracted relationships?

(Multiple Choice)

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Question 13

One simple but useful way of viewing customer satisfaction is in terms of met expectations.Why should one strive for a ratio of 1.05 and not 1.50?

(Essay)

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Question 14

Principled negotiation emphasizes developing win/win solutions while protecting yourself against those who would take advantage of your forthrightness.

(True/False)

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Question 15

Describe the Met-Expectations Model of customer satisfaction including the formula to calculate it.

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Question 16

When considering principled negotiation, revealing why you are trying to achieve something instead of demanding what you want or need is an example of

(Multiple Choice)

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Question 17

What is partnering and why has it become popular for managing projects?

(Essay)

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Question 18

The transferring of business functions or processes to other companies has traditionally been known as

(Multiple Choice)

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Question 19

Not only can contracted project work be cheaper, it can also be done __________.

(Short Answer)

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Question 20

Showing 1 - 20 of 105

Co-location is less relevant for independent work that does not require ongoing coordination between professionals from different organizations.

Many companies recognize that major benefits can be enjoyed when outsourcing arrangements extend across multiple projects and are long term.Identify and describe three advantages for establishing long-term partnerships.

Project managers have the capability to manage customer expectations and perceptions.

One key focus of principled negotiation is to separate people from the _________.

When negotiating, the tendency is to want to win! Give two reasons why this is not a good approach when managing contracted relationships.

A key element to any conflict management process is

Identify and briefly describe three of the four advantages to outsourcing project work.

Contracting project services can increase a firm's _________ by no longer being constrained by their own resources.

Which of the following is NOT an advantage of establishing a long-term partnership?

When separating the people from the problem, negotiators don't react to the emotional outburst, but try to find the issues that triggered it.

Which of the following is true in regard to negotiation when managing projects?

Increased conflict and loss of coordination are typical disadvantages of outsourcing project work.

Which of the following is part of the traditional approach to managing contracted relationships?

One simple but useful way of viewing customer satisfaction is in terms of met expectations.Why should one strive for a ratio of 1.05 and not 1.50?

Principled negotiation emphasizes developing win/win solutions while protecting yourself against those who would take advantage of your forthrightness.

Describe the Met-Expectations Model of customer satisfaction including the formula to calculate it.

When considering principled negotiation, revealing why you are trying to achieve something instead of demanding what you want or need is an example of

What is partnering and why has it become popular for managing projects?

The transferring of business functions or processes to other companies has traditionally been known as

Not only can contracted project work be cheaper, it can also be done __________.

Modern Project Management

Organization Strategy and Project Selection

Organization: Structure and Culture

Defining the Project

Estimating Project Times and Costs

Developing a Project Plan

Managing Risk

Scheduling Resources and Costs

Reducing Project Duration

Being an Effective Project Manager

Managing Project Team

Progress and Performance Measurement and Evaluation

Project Closure

International Projects

An Introduction to Agile Project Management

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