Question 1

Advantages of outsourcing project work may likely include all of the following EXCEPT

Accepted Answer

A) Shortened project duration. 
B) Reduced costs. 
C) Higher level of expertise. 
D) Reduced conflict. 
E) Increased flexibility. 
A) Shortened project duration. 
B) Reduced costs. 
C) Higher level of expertise. 
D) Reduced conflict. 
E) Increased flexibility.

Question 2

In regard to outsourcing, the MOST effective way to avoid problems with schedules and deadlines is to

Accepted Answer

A) Develop detailed schedules. 
B) Hold frequent status reviews. 
C) Add a penalty clause to the contract. 
D) Hold frequent conversations with the outsourcer. 
E) Build extra time into the schedules that the outsourcer is not aware of. 
A) Develop detailed schedules. 
B) Hold frequent status reviews. 
C) Add a penalty clause to the contract. 
D) Hold frequent conversations with the outsourcer. 
E) Build extra time into the schedules that the outsourcer is not aware of.

Question 3

Why are extensive training and team building activities important when managing contracted relationships?

Accepted Answer

A) Extensive training and team building activities are not worth the effort because people issues will usually work themselves out over time. 
B) So team members are provided with a theoretical understanding of the barriers to collaboration as well as the skills and procedures to be successful. 
C) So conflict management processes can be put into place. 
D) So teams can still function together when co-location is not important for project success. 
E) So teams can identify difficult individuals and keep their distance during the project. 
A) Extensive training and team building activities are not worth the effort because people issues will usually work themselves out over time. 
B) So team members are provided with a theoretical understanding of the barriers to collaboration as well as the skills and procedures to be successful. 
C) So conflict management processes can be put into place. 
D) So teams can still function together when co-location is not important for project success. 
E) So teams can identify difficult individuals and keep their distance during the project.

Question 4

Mathematically, customer satisfaction is a function of the extent to which perceived performance exceeds expectations.A customer satisfaction ratio of .95 indicates that a customer is

Accepted Answer

A) Very satisfied. 
B) Slightly satisfied. 
C) Neutral-expectations were met. 
D) Slightly dissatisfied. 
E) Very dissatisfied. 
A) Very satisfied. 
B) Slightly satisfied. 
C) Neutral-expectations were met. 
D) Slightly dissatisfied. 
E) Very dissatisfied.

Question 5

Which of the following is suggested as the best target for a customer satisfaction ratio?

Accepted Answer

A) 1.00 
B) 1.05 
C) 1.10 
D) 1.20 
E) 1.50 
A) 1.00 
B) 1.05 
C) 1.10 
D) 1.20 
E) 1.50

Question 6

A value of 1.5 is the optimal target for the Met-Expectations model of customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 7

Discuss how key practices in the partnering approach to managing contracted relationships vary from those in the traditional approach regarding risk, length of commitment, and structure of project teams.

Accepted Answer

In partnering, risk is shared jointly am

Question 8

The result of team building among the project's participants that states their common goals for the project as well as the procedures that will be used to achieve these goals is a

Accepted Answer

A) Signed contract. 
B) Legal partnership agreement. 
C) Project plan. 
D) Partnering charter. 
E) Responsibility matrix. 
A) Signed contract. 
B) Legal partnership agreement. 
C) Project plan. 
D) Partnering charter. 
E) Responsibility matrix.

Question 9

When using the partnering approach to manage contracted relationships, mutual ________ forms the basis for strong working relationships.

Accepted Answer

trust
Explanation: In a partnering relat

Question 10

Which of the following is NOT a reason to have a BATNA?

Accepted Answer

A) It increases the chance that you will win the negotiation. 
B) It gives you the power to walk away. 
C) It can reduce how dependent you are on the other party. 
D) It increases the likelihood of coming to a win/win agreement. 
E) It is a good defense against unreasonable win/lose negotiators. 
A) It increases the chance that you will win the negotiation. 
B) It gives you the power to walk away. 
C) It can reduce how dependent you are on the other party. 
D) It increases the likelihood of coming to a win/win agreement. 
E) It is a good defense against unreasonable win/lose negotiators.

Question 11

Participants from different organizations working closely together at the construction site or in shared office space are an example of a virtual team.

Accepted Answer

A) True 
 B)False

Question 12

The following are differences between the partnering approach and the traditional approach to managing contracted relationships EXCEPT

Accepted Answer

A) Mutual trust forms in the partnering approach where suspicion and distrust are prominent in the traditional approach. 
B) Contracts establish long-term commitments in the partnering approach while single project contracting is normal in the traditional approach. 
C) Access to each other's organization resources is available in the partnering approach but limited in the traditional approach. 
D) Risk is shared jointly among partners in a partnering approach but is transferred to the other party in the traditional approach. 
E) The partnering approach entails significant time and energy while a handshake is satisfactory in the traditional approach. 
A) Mutual trust forms in the partnering approach where suspicion and distrust are prominent in the traditional approach. 
B) Contracts establish long-term commitments in the partnering approach while single project contracting is normal in the traditional approach. 
C) Access to each other's organization resources is available in the partnering approach but limited in the traditional approach. 
D) Risk is shared jointly among partners in a partnering approach but is transferred to the other party in the traditional approach. 
E) The partnering approach entails significant time and energy while a handshake is satisfactory in the traditional approach.

Question 13

Customer satisfaction can be quantified by

Accepted Answer

A) Perceived performance divided by actual performance. 
B) Actual performance divided by expected performance. 
C) Perceived performance divided by expected performance. 
D) Actual performance divided by perceived performance. 
E) Expected performance divided by actual performance. 
A) Perceived performance divided by actual performance. 
B) Actual performance divided by expected performance. 
C) Perceived performance divided by expected performance. 
D) Actual performance divided by perceived performance. 
E) Expected performance divided by actual performance.

Question 14

The best defense against unreasonable, win/lose negotiators is having what Fisher and Ury call a strong __________.

Accepted Answer

BATNA
Explanation: The best defense agai

Question 15

When considering principled negotiation, both buyers and sellers relying on the blue book to establish price parameters of a used car would be an example of

Accepted Answer

A) Focusing on interests, not positions. 
B) Inventing options of mutual gain. 
C) Being honest and forthright. 
D) Using objective criteria. 
E) Separating the people from the problem. 
A) Focusing on interests, not positions. 
B) Inventing options of mutual gain. 
C) Being honest and forthright. 
D) Using objective criteria. 
E) Separating the people from the problem.

Question 16

When outsourcing project work, coordination __________ are intensified by physical separation with people working in different buildings, different cities, if not different countries.

Accepted Answer

breakdowns
Explanation: Coordination of

Question 17

Too often project members respond to customer inquiries with technical jargon.Project members should speak the language of the ________.

Accepted Answer

customer
Explanation: Too often project

Question 18

Successful firms are very careful in selecting the work to be outsourced.If expectations and requirements are fuzzy or open to debate, working together can become very difficult.The following are ways to clarify requirements and procedures EXCEPT

Accepted Answer

A) Make sure that different firms' project management systems are integrated. 
B) Contract only work with clearly defined deliverables with measurable outcomes. 
C) Establish who has access to certain information through robust safeguards. 
D) Make sure communication is well structured and interactions are managed to avoid confusion. 
E) Document your requirements. 
A) Make sure that different firms' project management systems are integrated. 
B) Contract only work with clearly defined deliverables with measurable outcomes. 
C) Establish who has access to certain information through robust safeguards. 
D) Make sure communication is well structured and interactions are managed to avoid confusion. 
E) Document your requirements.

Question 19

"Team-building is nice to have for a project, but we really need to concentrate on the planning and technical challenges-this is the make-or-break point for this project." Agree or disagree? Support your answer.

Accepted Answer

Smart firms recognize that people issues

Question 20

Cost __________ is a major advantage of outsourcing project work because companies can secure competitive prices for contracted services, especially if the work can be outsourced offshore.

Accepted Answer

reduction
Explanation: Cost reduction is

Advantages of outsourcing project work may likely include all of the following EXCEPT

In regard to outsourcing, the MOST effective way to avoid problems with schedules and deadlines is to

Why are extensive training and team building activities important when managing contracted relationships?

Mathematically, customer satisfaction is a function of the extent to which perceived performance exceeds expectations.A customer satisfaction ratio of .95 indicates that a customer is

Which of the following is suggested as the best target for a customer satisfaction ratio?

A value of 1.5 is the optimal target for the Met-Expectations model of customer satisfaction.

Discuss how key practices in the partnering approach to managing contracted relationships vary from those in the traditional approach regarding risk, length of commitment, and structure of project teams.

The result of team building among the project's participants that states their common goals for the project as well as the procedures that will be used to achieve these goals is a

When using the partnering approach to manage contracted relationships, mutual ________ forms the basis for strong working relationships.

Which of the following is NOT a reason to have a BATNA?

Participants from different organizations working closely together at the construction site or in shared office space are an example of a virtual team.

The following are differences between the partnering approach and the traditional approach to managing contracted relationships EXCEPT

Customer satisfaction can be quantified by

The best defense against unreasonable, win/lose negotiators is having what Fisher and Ury call a strong __________.

When considering principled negotiation, both buyers and sellers relying on the blue book to establish price parameters of a used car would be an example of

When outsourcing project work, coordination __________ are intensified by physical separation with people working in different buildings, different cities, if not different countries.

Too often project members respond to customer inquiries with technical jargon.Project members should speak the language of the ________.

Successful firms are very careful in selecting the work to be outsourced.If expectations and requirements are fuzzy or open to debate, working together can become very difficult.The following are ways to clarify requirements and procedures EXCEPT

"Team-building is nice to have for a project, but we really need to concentrate on the planning and technical challenges-this is the make-or-break point for this project." Agree or disagree? Support your answer.

Cost __________ is a major advantage of outsourcing project work because companies can secure competitive prices for contracted services, especially if the work can be outsourced offshore.

Modern Project Management

Organization Strategy and Project Selection

Organization: Structure and Culture

Defining the Project

Estimating Project Times and Costs

Developing a Project Plan

Managing Risk

Scheduling Resources and Costs

Reducing Project Duration

Being an Effective Project Manager

Managing Project Team

Progress and Performance Measurement and Evaluation

Project Closure

International Projects

An Introduction to Agile Project Management

Filters

Exam 12: Outsourcing: Managing Interorganizational Relations

Advantages of outsourcing project work may likely include all of the following EXCEPT

In regard to outsourcing, the MOST effective way to avoid problems with schedules and deadlines is to

Why are extensive training and team building activities important when managing contracted relationships?

Mathematically, customer satisfaction is a function of the extent to which perceived performance exceeds expectations.A customer satisfaction ratio of .95 indicates that a customer is

Which of the following is suggested as the best target for a customer satisfaction ratio?

A value of 1.5 is the optimal target for the Met-Expectations model of customer satisfaction.

Discuss how key practices in the partnering approach to managing contracted relationships vary from those in the traditional approach regarding risk, length of commitment, and structure of project teams.

The result of team building among the project's participants that states their common goals for the project as well as the procedures that will be used to achieve these goals is a

When using the partnering approach to manage contracted relationships, mutual ________ forms the basis for strong working relationships.

Which of the following is NOT a reason to have a BATNA?

Participants from different organizations working closely together at the construction site or in shared office space are an example of a virtual team.

The following are differences between the partnering approach and the traditional approach to managing contracted relationships EXCEPT

Customer satisfaction can be quantified by

The best defense against unreasonable, win/lose negotiators is having what Fisher and Ury call a strong __________.

When considering principled negotiation, both buyers and sellers relying on the blue book to establish price parameters of a used car would be an example of

When outsourcing project work, coordination __________ are intensified by physical separation with people working in different buildings, different cities, if not different countries.

Too often project members respond to customer inquiries with technical jargon.Project members should speak the language of the ________.

Successful firms are very careful in selecting the work to be outsourced.If expectations and requirements are fuzzy or open to debate, working together can become very difficult.The following are ways to clarify requirements and procedures EXCEPT

"Team-building is nice to have for a project, but we really need to concentrate on the planning and technical challenges-this is the make-or-break point for this project." Agree or disagree? Support your answer.

Cost __________ is a major advantage of outsourcing project work because companies can secure competitive prices for contracted services, especially if the work can be outsourced offshore.

Modern Project Management

Organization Strategy and Project Selection

Organization: Structure and Culture

Defining the Project

Estimating Project Times and Costs

Developing a Project Plan

Managing Risk

Scheduling Resources and Costs

Reducing Project Duration

Being an Effective Project Manager

Managing Project Team

Progress and Performance Measurement and Evaluation

Project Closure

International Projects

An Introduction to Agile Project Management

Filters