Question 1

____________________ are high-level needs and include achievement, recognition, responsibility, and opportunity for growth.

Accepted Answer

The answer of ____________________ are high-level needs and include achievement,...

Question 2

____ describes the most basic human physical needs, including food, water and oxygen.

Accepted Answer

A)  Self-actualization needs 
B)  Physiological needs 
C)  Esteem needs 
D)  Belongingness needs 
E)  Safety needs 
A)  Self-actualization needs 
B)  Physiological needs 
C)  Esteem needs 
D)  Belongingness needs 
E)  Safety needs

Question 3

Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say she is motivated by

Accepted Answer

A)  growth needs. 
B)  existence needs. 
C)  relatedness needs. 
D)  self-actualization needs. 
E)  physiological needs. 
A)  growth needs. 
B)  existence needs. 
C)  relatedness needs. 
D)  self-actualization needs. 
E)  physiological needs.

Question 4

The core dimension of Hackman and Oldham's model of job characteristics that is based on the number of diverse activities that make up a job is known as

Accepted Answer

A)  autonomy. 
B)  job enlargement. 
C)  skill variety. 
D)  task identity. 
E)  feedback. 
A)  autonomy. 
B)  job enlargement. 
C)  skill variety. 
D)  task identity. 
E)  feedback.

Question 5

Which of the following is the arousal, direction, and persistence of behavior?

Accepted Answer

A)  Commitment 
B)  Motivation 
C)  Satisfaction 
D)  Rewarding behavior 
E)  Behavior modification 
A)  Commitment 
B)  Motivation 
C)  Satisfaction 
D)  Rewarding behavior 
E)  Behavior modification

Question 6

Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?

Accepted Answer

A)  Task complexity 
B)  Task identity 
C)  Task significance 
D)  Task structure 
E)  None of these 
A)  Task complexity 
B)  Task identity 
C)  Task significance 
D)  Task structure 
E)  None of these

Question 7

____________________ theory proposes that managers can increase motivation by setting specific, challenging goals that are accepted as valid by subordinates, then helping people track their progress toward goal achievement by providing timely feedback.

Accepted Answer

The answer of ____________________ theory proposes that managers can increase...

Question 8

Valence is the perceived value of a reward or outcome.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following combines a series of tasks into one new, broader job?

Accepted Answer

A)  Job simplification 
B)  Job enlargement 
C)  Job rotation 
D)  Job characteristics 
E)  Job lay-off 
A)  Job simplification 
B)  Job enlargement 
C)  Job rotation 
D)  Job characteristics 
E)  Job lay-off

Question 10

Empowering employees means giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

Accepted Answer

A) True 
 B)False

Question 11

The equality theory is a process theory that focuses on individuals' perception of how fairly they are treated in comparison to other people.

Accepted Answer

A) True 
 B)False

Question 12

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by

Accepted Answer

A)  extrinsic rewards. 
B)  intrinsic rewards. 
C)  variable rewards. 
D)  all of these. 
E)  none of these. 
A)  extrinsic rewards. 
B)  intrinsic rewards. 
C)  variable rewards. 
D)  all of these. 
E)  none of these.

Question 13

Goal-setting theory proposes that managers can increase motivation by setting specific, challenging goals that are accepted as valid by subordinates, then helping people track their progress toward goal achievement by providing timely feedback.

Accepted Answer

A) True 
 B)False

Question 14

Content theories concern the thought processes that influence behavior.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following theories concern the thought processes that influence behavior?

Accepted Answer

A)  Process 
B)  Reinforcement 
C)  Content 
D)  Needs 
E)  Maslow's 
A)  Process 
B)  Reinforcement 
C)  Content 
D)  Needs 
E)  Maslow's

Question 16

On the continuum of empowerment, what is the highest level of empowerment that requires the most complex skills?

Accepted Answer

A)  Self-management 
B)  Suggestion programs 
C)  Participation groups 
D)  Cross-functional teams 
E)  Periodic briefings 
A)  Self-management 
B)  Suggestion programs 
C)  Participation groups 
D)  Cross-functional teams 
E)  Periodic briefings

Question 17

____ is the extent to which doing the job provides information back to the employee about his or her performance.

Accepted Answer

A)  Feedback 
B)  Assessment 
C)  Evaluation 
D)  Satisfaction 
E)  Fulfillment 
A)  Feedback 
B)  Assessment 
C)  Evaluation 
D)  Satisfaction 
E)  Fulfillment

Question 18

____________________ is the removal of an unpleasant consequence following a desired behavior.

Accepted Answer

The answer of ____________________ is the removal of an unpleasant...

Question 19

Which of the following theories places an emphasis on behavior and its consequences?

Accepted Answer

A)  Two-factor theory 
B)  Need hierarchy theory 
C)  Reinforcement theory 
D)  ERG theory 
E)  Equity theory 
A)  Two-factor theory 
B)  Need hierarchy theory 
C)  Reinforcement theory 
D)  ERG theory 
E)  Equity theory

Question 20

Scenario - Donovan Zorn
Donovan Zorn was a successful manager for one of the subsidiaries at Eagles Unlimited. He was responsible for 232 workers and had a span of control of eight lower level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories.
-The motivator factors, or satisfiers, that Donovan can change and influence include all of the following EXCEPT

Accepted Answer

A)  recognition. 
B)  growth opportunities. 
C)  achievement. 
D)  salary. 
E)  all are motivator factors. 
A)  recognition. 
B)  growth opportunities. 
C)  achievement. 
D)  salary. 
E)  all are motivator factors.

____________________ are high-level needs and include achievement, recognition, responsibility, and opportunity for growth.

____ describes the most basic human physical needs, including food, water and oxygen.

Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say she is motivated by

The core dimension of Hackman and Oldham's model of job characteristics that is based on the number of diverse activities that make up a job is known as

Which of the following is the arousal, direction, and persistence of behavior?

Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?

____________________ theory proposes that managers can increase motivation by setting specific, challenging goals that are accepted as valid by subordinates, then helping people track their progress toward goal achievement by providing timely feedback.

Valence is the perceived value of a reward or outcome.

Which of the following combines a series of tasks into one new, broader job?

Empowering employees means giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

The equality theory is a process theory that focuses on individuals' perception of how fairly they are treated in comparison to other people.

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by

Goal-setting theory proposes that managers can increase motivation by setting specific, challenging goals that are accepted as valid by subordinates, then helping people track their progress toward goal achievement by providing timely feedback.

Content theories concern the thought processes that influence behavior.

Which of the following theories concern the thought processes that influence behavior?

On the continuum of empowerment, what is the highest level of empowerment that requires the most complex skills?

____ is the extent to which doing the job provides information back to the employee about his or her performance.

____________________ is the removal of an unpleasant consequence following a desired behavior.

Which of the following theories places an emphasis on behavior and its consequences?

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Exam 15: Motivating Employees

____________________ are high-level needs and include achievement, recognition, responsibility, and opportunity for growth.

____ describes the most basic human physical needs, including food, water and oxygen.

Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say she is motivated by

The core dimension of Hackman and Oldham's model of job characteristics that is based on the number of diverse activities that make up a job is known as

Which of the following is the arousal, direction, and persistence of behavior?

Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?

____________________ theory proposes that managers can increase motivation by setting specific, challenging goals that are accepted as valid by subordinates, then helping people track their progress toward goal achievement by providing timely feedback.

Valence is the perceived value of a reward or outcome.

Which of the following combines a series of tasks into one new, broader job?

Empowering employees means giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

The equality theory is a process theory that focuses on individuals' perception of how fairly they are treated in comparison to other people.

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by

Goal-setting theory proposes that managers can increase motivation by setting specific, challenging goals that are accepted as valid by subordinates, then helping people track their progress toward goal achievement by providing timely feedback.

Content theories concern the thought processes that influence behavior.

Which of the following theories concern the thought processes that influence behavior?

On the continuum of empowerment, what is the highest level of empowerment that requires the most complex skills?

____ is the extent to which doing the job provides information back to the employee about his or her performance.

____________________ is the removal of an unpleasant consequence following a desired behavior.

Which of the following theories places an emphasis on behavior and its consequences?

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters