Exam 15: Motivating Employees

____________________ is defined as the altering of jobs to increase both the quality of employees' work experience and their productivity.

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction?

In goal-setting theory, ____ refers to the degree to which goals are concrete and unambiguous.

Job enlargement combines a series of tasks into one new, broader job.

Engaged employees are controlled and coerced in the workplace until they grown into contributable employees.

Skill variety, task identity, and task significance tend to influence the employee's psychological state of experienced meaningfulness of work.

The arousal, direction and persistence of behavior refers to motivation.

The removal of an unpleasant consequence following a desired behavior is referred to as

____ theory deals with employee's perception of fairness.

____ is an important part of the job characteristics model.

Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?

According to MANAGER'S SHOPTALK in Chapter 15, a criticism of carrot-and-stick approaches is that extrinsic rewards assume people are driven by higher-level needs.

When a person has ____, the Job Characteristics Model is effective.

A content theory that proposes that people are motivated by five categories of needs-physiological, safety, belongingness, esteem, and self-actualization-that exist in a hierarchical order is called the ____________________ theory.

In goal-setting theory, which term refers to the need to get information to people about how well they are doing in progressing toward goal achievement?

____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

Which term, in goal-setting theory, refers the need to make goals highly ambitious but achievable?

____ has the greatest impact, according to Herzberg, on job satisfaction.

____________________ theory suggests that motivation depends on individuals' expectations about their ability to perform tasks and receive desired rewards.

Gain sharing rewards employees with a one-time cash payment based on performance.