Exam 3: The Environment and Corporate Culture

Organizations with internal focuses and consistency orientations for a stable environment should create a(n) ____________________ culture.

An object, act, or event that conveys meaning to others is known as a(n) ____________________.

Name the five dimensions of the general environment and describe each dimension.

In recent years, the most dramatic change in the international environment is the shift of economic power to Germany and France.

Based on the model in the text, discuss the relationship between external environmental characteristics and uncertainty.

The general economic health of the country or region in which the organization operates is represented by the ____________________ dimension.

Due to the stable environment and lack of technological change, mergers and joint ventures rarely occur in the U.S.

Customers are the people and organizations in the environment who acquire goods or services from the organization.

Scenario - Nikki Williams Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were showing signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new accounts. The reward system focused on old reliable accounts, but Nikki was now under pressure to expand the customer base. Nikki had recently been to a seminar on corporate value systems. She recognized that the company's CEO wanted to change in the way employees thought about the firm and in the way they related to one another. She further recognized that a lasting solution to her problem required a fundamental shift in perception. -To affect the value system, Nikki will be working primarily with

____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

Managers today are concerned because technologically speaking, the ____________________ has given more power to customers and enabled them to directly impact an organization.

____________________ can be defined as the set of key values, beliefs, understandings, and norms shared by members of an organization.

Briefly discuss the two key areas that cultural leaders influence culture.

For Southwest Airlines, all of the following can be suppliers EXCEPT

The technological dimension of the external environment includes scientific and technological advancements in a specific industry as well as in society at large.

The ____ dimension of the general environment includes federal, state, and local government regulations.

A culture that is a results-oriented that values competitiveness, aggressiveness, personal initiative, and willingness to work long and hard to achieve results is called ____________________.

The cultural leader articulates a vision for the organizational culture that employees can believe in and that generates excitement.

List the five dimensions of the general environment.

According to Manager's Shoptalk in chapter 3, one of the rules of doing business in China is remembering that relationships are short-term.