Exam 3: The Environment and Corporate Culture

____________________ are becoming more popular as organizations strive to keep up with technological advancements and compete in the global economy.

A results-oriented culture that values competitiveness, aggressiveness, personal initiative, and willingness to work long and hard to achieve results is called the achievement culture.

Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?

Scenario - Melissa Hill Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy to turn around the declining record sales the company was facing. Melissa needed to find a way to find out what the customers really wanted, since One-Hit-Wonder didn't have accurate information like the competitors did. It was imperative that she find the correct strategy and information because the company was in financial trouble. The company's President wanted all employees to help find information and work as a team to develop better relationships that might help the company. He also stated that he wanted the company to remain an independent company. Melissa realized that through hard work and team efforts, the company could get back on its feet as soon as they got reliable information. -Which of the following would be the best way for One-Hit-Wonder to decrease its uncertainty?

Competitive intelligence is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.

Scenario - Nikki Williams Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were showing signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new accounts. The reward system focused on old reliable accounts, but Nikki was now under pressure to expand the customer base. Nikki had recently been to a seminar on corporate value systems. She recognized that the company's CEO wanted to change in the way employees thought about the firm and in the way they related to one another. She further recognized that a lasting solution to her problem required a fundamental shift in perception. -It appears that one of the problems that Nikki faced was the presence of a __________ gap.

Recently, there has been strong concern about climate change such as global warming caused by greenhouse gases, most notably carbon dioxide.

A(n) ____________________ is when two or more organizations combine to make one organization.

If Johnson Lumber provides trees for Westvaco Paper Manufacturing, then Johnson Lumber is considered a supplier for Westvaco.

The bureaucratic culture has an external focus and a consistency orientation for a dynamic environment.

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

The ____________________ represents people in the environment who can be hired to work for the organization.

According to Manager's Shoptalk in Chapter 3, the Chinese concept of guanxi is a supportive, mutually beneficial connection between two people.

Scenario - Nikki Williams Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were showing signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new accounts. The reward system focused on old reliable accounts, but Nikki was now under pressure to expand the customer base. Nikki had recently been to a seminar on corporate value systems. She recognized that the company's CEO wanted to change in the way employees thought about the firm and in the way they related to one another. She further recognized that a lasting solution to her problem required a fundamental shift in perception. -Industrial Instruments operates in an environment that requires fast response and high-risk decision making. Which type of culture may be appropriate here?

President Clinton's signing of the telecommunications bill in 1996 deregulating the industry is an example of the legal-political dimension of the general environment.

A slogan is a phrase or a sentence that concisely communicates a key corporate ____________________.

Customers and competitors are two important sectors of the economic dimension of a firm's general environment.

The sociocultural dimension of the general environment includes societal norms and values.

The ____________________ dimension of the general environment represents the demographic characteristics as well as the norms, customs, and values of the general population.

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the