Exam 11: Performance Management

The first step to developing and maintaining high job performance is to:

The Cianbro success story is based on a can-do attitude, a teamwork ethic, and caring leadership.

Peter Drucker is famous for his advice to leaders: "the problem you deny or will not address is the problem that will do you in."

Entrepreneurship requires all of the following except:

Effective performance of any job requires:

Every industry and profession requires:

Principles for providing effective discipline and corrective action include:

For effective corrective action, you should not charge a rule violation without first having the:

Discipline problems include:

When reprimanding an employee, you should not:

Sam Walton wrote that success came from:

Two important criteria for bench marking are _________ and ________.

Performance reviews:

Performance improvement is likely to occur when four conditions are true, including all but one of the following:

Behavior modification is a technique to:

Principles of effective coaching include all but one of the following:

Abraham Lincoln was known for all of the following except ________:

Seeking out the ideas of others, seeking consensus in settling disputes, and going out of your way to help others are behaviors and qualities best associated with:

Canadian mountain climber Jamie Clark identifies 5 lessons that can help organizations achieve their summits, including all but one of the following:

The level 5 leader embodies the thought - humility is not thinking less of yourself, it is thinking of yourself less; and the level 5 leader values achievement of a worthy goal, not winning at any cost.