Question 1

Deming worked with the ________ and helped to rebuild their economy.

Accepted Answer

A)  English 
B)  Japanese 
C)  Germans 
D)  Soviets 
A)  English 
B)  Japanese 
C)  Germans 
D)  Soviets B

Question 2

Robert Cole identifies leadership principles that empower people, including all but one of the following:

Accepted Answer

A)  Trust in people 
B)  Require loyalty 
C)  Recognize accomplishments 
D)  Decentralize decision-making 
E)  View work as a cooperative effort 
A)  Trust in people 
B)  Require loyalty 
C)  Recognize accomplishments 
D)  Decentralize decision-making 
E)  View work as a cooperative effort B

Question 3

A big step in helping Seattle's Pike Place Fish Market become "world famous" was when owner John Yokoyama began sharing responsibility and power with workers.

Accepted Answer

A) True 
 B)False  True

Question 4

Practical tips for developing a high performance workplace include:

Accepted Answer

A)  Be customer-driven 
B)  Benchmark the best 
C)  Show concern for others 
D)  Manage meetings effectively 
E)  All of these 
A)  Be customer-driven 
B)  Benchmark the best 
C)  Show concern for others 
D)  Manage meetings effectively 
E)  All of these

Question 5

A Chinese proverb says, "Be ________ and you can be _______; be ________ and you can be _______; avoid ________ and you can become a _______."

Accepted Answer

A)  Suspicious; aware; studious; knowledgeable; excess; success 
B)  Gentle; bold; frugal; liberal; self-promotion; leader 
C)  Rested; strong; determined; effective; conflict; peace-maker 
D)  Alone; rich; generous; loved; false beliefs; sage 
E)  None of these 
A)  Suspicious; aware; studious; knowledgeable; excess; success 
B)  Gentle; bold; frugal; liberal; self-promotion; leader 
C)  Rested; strong; determined; effective; conflict; peace-maker 
D)  Alone; rich; generous; loved; false beliefs; sage 
E)  None of these

Question 6

Robert Greenleaf describes servant leadership as:

Accepted Answer

A)  Aggressive leadership 
B)  An excuse for manipulation 
C)  The relationship between an all-knowing leader and dependent followers 
D)  A calling to serve 
E)  None of these 
A)  Aggressive leadership 
B)  An excuse for manipulation 
C)  The relationship between an all-knowing leader and dependent followers 
D)  A calling to serve 
E)  None of these

Question 7

A democratic method of management can be accurately described as laissez-faire or permissive management.

Accepted Answer

A) True 
 B)False

Question 8

The Deming way to improve quality includes:

Accepted Answer

A)  Set high standards 
B)  Improve job training 
C)  Provide a higher level of supervision 
D)  Remove barriers to pride of work 
E)  All of these 
A)  Set high standards 
B)  Improve job training 
C)  Provide a higher level of supervision 
D)  Remove barriers to pride of work 
E)  All of these

Question 9

The rank order of most preferred sources of information as expressed by employees is as follows:

Accepted Answer

A)  Mass media, grapevine, top executives, policy handbook, immediate supervisor 
B)  Orientation program, bulletin boards, annual business report, top executives, grapevine 
C)  Mass meetings, immediate supervisor, union, upward communication programs, audio-visual programs 
D)  Immediate supervisor, small group meetings, top executives, policy handbook, orientation programs 
E)  Top executive, union, immediate supervisor, regular local member publication, policy handbook 
A)  Mass media, grapevine, top executives, policy handbook, immediate supervisor 
B)  Orientation program, bulletin boards, annual business report, top executives, grapevine 
C)  Mass meetings, immediate supervisor, union, upward communication programs, audio-visual programs 
D)  Immediate supervisor, small group meetings, top executives, policy handbook, orientation programs 
E)  Top executive, union, immediate supervisor, regular local member publication, policy handbook

Question 10

Robert Greenleaf states that the world needs three role models for institutional behavior:

Accepted Answer

A)  Large, middle, small 
B)  Ancient, modern, future 
C)  Private, public, nonprofit 
D)  Top-down, bottom-up, sideways 
E)  American, European, Asian 
A)  Large, middle, small 
B)  Ancient, modern, future 
C)  Private, public, nonprofit 
D)  Top-down, bottom-up, sideways 
E)  American, European, Asian

Question 11

The "checklist" has proven to be an excellent tool to reduce mistakes when tasks are complex requiring specialized knowledge and skills.

Accepted Answer

A) True 
 B)False

Question 12

A leader's use of ________ and ________ is effective only for a short period of time.

Accepted Answer

A)  Psychological size; overbearance 
B)  Experience; skill 
C)  Patience; understanding 
D)  Knowledge; ability 
E)  None of these 
A)  Psychological size; overbearance 
B)  Experience; skill 
C)  Patience; understanding 
D)  Knowledge; ability 
E)  None of these

Question 13

The three things every employee needs to know and leaders should be accountable to be sure they do know are:
1) What is the grand plan - where is the organization going?
2) What is expected of them personally, and why?
3) How are they doing - what are they doing well and what can they do to improve?

Accepted Answer

A) True 
 B)False

Question 14

ISO 14000 identifies:

Accepted Answer

A)  Standards for market place performance 
B)  Standards for government compliance 
C)  Standards for environmental performance 
D)  Standards for diversity performance 
E)  All of these 
A)  Standards for market place performance 
B)  Standards for government compliance 
C)  Standards for environmental performance 
D)  Standards for diversity performance 
E)  All of these

Question 15

W. Edward Deming's PDCA cycle stands for:

Accepted Answer

A)  Plan, do, check, act 
B)  Prepare, decide, correct, activate 
C)  People, delimitations, causes, actions 
D)  Persistent dedication creates achievement 
E)  None of these 
A)  Plan, do, check, act 
B)  Prepare, decide, correct, activate 
C)  People, delimitations, causes, actions 
D)  Persistent dedication creates achievement 
E)  None of these

Question 16

The sequence of support for the servant leader is:

Accepted Answer

A)  Customers and clients serve company personnel; company personnel serve top management 
B)  Top executives serve managers and supervisors, who serve front-line workers, who serve customers and clients 
C)  Everyone serves top executives 
D)  Front line workers serve everyone 
E)  None of these 
A)  Customers and clients serve company personnel; company personnel serve top management 
B)  Top executives serve managers and supervisors, who serve front-line workers, who serve customers and clients 
C)  Everyone serves top executives 
D)  Front line workers serve everyone 
E)  None of these

Question 17

Closely related to servant leadership is the concept of authentic leadership described by author Bill George and exemplified by Nelson Mandela, the first black president of South Africa.

Accepted Answer

A) True 
 B)False

Question 18

Beliefs and values of the participative leader include:

Accepted Answer

A)  Full and free communication 
B)  Reliance on consensus to manage conflict 
C)  A basically human bias emphasizing the importance of individuals 
D)  All of these 
E)  None of these 
A)  Full and free communication 
B)  Reliance on consensus to manage conflict 
C)  A basically human bias emphasizing the importance of individuals 
D)  All of these 
E)  None of these

Question 19

Total Quality Management (TQM) is a cooperative form of ________ that energizes employees and tears down walls.

Accepted Answer

A)  Empowerment 
B)  Participative leadership 
C)  Both of these 
D)  None of these 
A)  Empowerment 
B)  Participative leadership 
C)  Both of these 
D)  None of these

Question 20

Gordon Lippitt identifies _______ communication problems, including all of the following except ______.

Accepted Answer

A)  8; trust 
B)  6; complexes 
C)  7; size 
D)  7; fear 
E)  8; technology 
A)  8; trust 
B)  6; complexes 
C)  7; size 
D)  7; fear 
E)  8; technology

Deming worked with the ________ and helped to rebuild their economy.

Robert Cole identifies leadership principles that empower people, including all but one of the following:

A big step in helping Seattle's Pike Place Fish Market become "world famous" was when owner John Yokoyama began sharing responsibility and power with workers.

Practical tips for developing a high performance workplace include:

A Chinese proverb says, "Be ____ and you can be _; be __ and you can be _; avoid and you can become a _."

Robert Greenleaf describes servant leadership as:

A democratic method of management can be accurately described as laissez-faire or permissive management.

The Deming way to improve quality includes:

The rank order of most preferred sources of information as expressed by employees is as follows:

Robert Greenleaf states that the world needs three role models for institutional behavior:

The "checklist" has proven to be an excellent tool to reduce mistakes when tasks are complex requiring specialized knowledge and skills.

A leader's use of and is effective only for a short period of time.

The three things every employee needs to know and leaders should be accountable to be sure they do know are: 1) What is the grand plan - where is the organization going? 2) What is expected of them personally, and why? 3) How are they doing - what are they doing well and what can they do to improve?

ISO 14000 identifies:

W. Edward Deming's PDCA cycle stands for:

The sequence of support for the servant leader is:

Closely related to servant leadership is the concept of authentic leadership described by author Bill George and exemplified by Nelson Mandela, the first black president of South Africa.

Beliefs and values of the participative leader include:

Total Quality Management (TQM) is a cooperative form of ________ that energizes employees and tears down walls.

Gordon Lippitt identifies _ communication problems, including all of the following except .

The Importance of Leadership: Setting the Stage

The Road Ahead: Challenge and Charge

Leadership Variables

The Power of Vision

The Importance of Ethics

Leadership Principles

Understanding People

Multiplying Effectiveness

Developing Others

Performance Management

Filters

Exam 6: The Empowerment of People

Deming worked with the ________ and helped to rebuild their economy.

Robert Cole identifies leadership principles that empower people, including all but one of the following:

A big step in helping Seattle's Pike Place Fish Market become "world famous" was when owner John Yokoyama began sharing responsibility and power with workers.

Practical tips for developing a high performance workplace include:

A Chinese proverb says, "Be ________ and you can be _______; be ________ and you can be _______; avoid ________ and you can become a _______."

Robert Greenleaf describes servant leadership as:

A democratic method of management can be accurately described as laissez-faire or permissive management.

The Deming way to improve quality includes:

The rank order of most preferred sources of information as expressed by employees is as follows:

Robert Greenleaf states that the world needs three role models for institutional behavior:

The "checklist" has proven to be an excellent tool to reduce mistakes when tasks are complex requiring specialized knowledge and skills.

A leader's use of ________ and ________ is effective only for a short period of time.

ISO 14000 identifies:

W. Edward Deming's PDCA cycle stands for:

The sequence of support for the servant leader is:

Closely related to servant leadership is the concept of authentic leadership described by author Bill George and exemplified by Nelson Mandela, the first black president of South Africa.

Beliefs and values of the participative leader include:

Total Quality Management (TQM) is a cooperative form of ________ that energizes employees and tears down walls.

Gordon Lippitt identifies _______ communication problems, including all of the following except ______.

The Importance of Leadership: Setting the Stage

The Road Ahead: Challenge and Charge

Leadership Variables

The Power of Vision

The Importance of Ethics

Leadership Principles

Understanding People

Multiplying Effectiveness

Developing Others

Performance Management

Filters

A Chinese proverb says, "Be ____ and you can be _; be __ and you can be _; avoid and you can become a _."

A leader's use of and is effective only for a short period of time.

Gordon Lippitt identifies _ communication problems, including all of the following except .