Question 1

Power of the leadership personality includes all but:

Accepted Answer

A)  Expertise 
B)  Reference 
C)  Legitimacy 
D)  Rationality 
E)  Charisma 
A)  Expertise 
B)  Reference 
C)  Legitimacy 
D)  Rationality 
E)  Charisma

Question 2

Sources of leadership power include ________ and _______.

Accepted Answer

A)  Knowledge; will 
B)  Access to resources; subordinate deference 
C)  Organizational mandate; situational demands 
D)  History of hard work; trust of followers 
E)  Leadership position; personal qualities 
A)  Knowledge; will 
B)  Access to resources; subordinate deference 
C)  Organizational mandate; situational demands 
D)  History of hard work; trust of followers 
E)  Leadership position; personal qualities

Question 3

Jack Welch, former CEO of General Electric, identifies three important tasks for leading GE:

Accepted Answer

A)  Choose the right people, allocate the right numbers of dollars, and transmit ideas from one group to another quickly 
B)  Be a role model for time management, develop good human relations, and maintain effective communication 
C)  Develop future leaders, interact with internal agencies, uphold established traditions 
D)  All of these 
E)  None of these 
A)  Choose the right people, allocate the right numbers of dollars, and transmit ideas from one group to another quickly 
B)  Be a role model for time management, develop good human relations, and maintain effective communication 
C)  Develop future leaders, interact with internal agencies, uphold established traditions 
D)  All of these 
E)  None of these

Question 4

Which of the following is not one of Deming's 14 points for a successful work place?

Accepted Answer

A)  Reduce the number of suppliers 
B)  Improve job training 
C)  Set numerical goals and slogans 
D)  Provide a higher level of supervision 
A)  Reduce the number of suppliers 
B)  Improve job training 
C)  Set numerical goals and slogans 
D)  Provide a higher level of supervision

Question 5

_____ created the 14 Steps to Quality.

Accepted Answer

A)  W. Edwards Deming 
B)  Robert Frost 
C)  Donald Dewar 
D)  Peter Drucker 
A)  W. Edwards Deming 
B)  Robert Frost 
C)  Donald Dewar 
D)  Peter Drucker

Question 6

At six sigma performance, a product is defect free 6.66% of the time.

Accepted Answer

A) True 
 B)False

Question 7

The Hawthorne studies:

Accepted Answer

A)  Proved that TQM practice works 
B)  Were completed in 1975 
C)  Marked the beginning of the human relations movement 
D)  Were conducted by Abraham Maslow 
A)  Proved that TQM practice works 
B)  Were completed in 1975 
C)  Marked the beginning of the human relations movement 
D)  Were conducted by Abraham Maslow

Question 8

Cisco CEO John Chambers uses a proactive approach to communication through 40 to 50 voicemails a day.

Accepted Answer

A) True 
 B)False

Question 9

The effective leader gives attention to:

Accepted Answer

A)  Super stars 
B)  Fallen stars 
C)  Middle stars 
D)  All of these 
E)  The team, not individuals 
A)  Super stars 
B)  Fallen stars 
C)  Middle stars 
D)  All of these 
E)  The team, not individuals

Question 10

The philosophy behind the quality movement is:

Accepted Answer

A)  People respond positively to measurements and controls 
B)  People closest to the work usually have the experience and knowledge to come up with the best solutions to work-related problems 
C)  People want economic security 
D)  People need sufficient pay and benefits to sustain morale 
E)  All of these 
A)  People respond positively to measurements and controls 
B)  People closest to the work usually have the experience and knowledge to come up with the best solutions to work-related problems 
C)  People want economic security 
D)  People need sufficient pay and benefits to sustain morale 
E)  All of these

Question 11

The Hawthorne Effect describes:

Accepted Answer

A)  The sense of control men feel over women 
B)  The tendency for an organization to become rigid over time 
C)  The tendency for morale to deteriorate without management attention 
D)  A predictable change in attitude when one is promoted 
E)  An artificial change in behavior due merely to the fact that a person or group is being studied 
A)  The sense of control men feel over women 
B)  The tendency for an organization to become rigid over time 
C)  The tendency for morale to deteriorate without management attention 
D)  A predictable change in attitude when one is promoted 
E)  An artificial change in behavior due merely to the fact that a person or group is being studied

Question 12

Gandhi, the Indian spiritual and political leader, believed that effective leaders _______, not _______.

Accepted Answer

A)  Point the way; show by example 
B)  Command respect; earn respect 
C)  Lead the elite; lead the masses 
D)  Are served by followers; serve followers 
E)  Guide and inspire; command and control 
A)  Point the way; show by example 
B)  Command respect; earn respect 
C)  Lead the elite; lead the masses 
D)  Are served by followers; serve followers 
E)  Guide and inspire; command and control

Question 13

The boss who assigns jobs, the coach who decides plays, the captain who gives orders, and the teacher who assigns homework are examples of _______ power.

Accepted Answer

A)  Reward 
B)  Coercive 
C)  Legitimate 
D)  Information 
E)  None of these 
A)  Reward 
B)  Coercive 
C)  Legitimate 
D)  Information 
E)  None of these

Question 14

According to Brian Hindo, a company must master both ends of the spectrum to be successful, ________ and __________.

Accepted Answer

A)  Short term execution; long term stability 
B)  Leadership decisions; front-line delivery 
C)  Male; female involvement 
D)  Business innovation; daily delivery of results 
E)  None of these 
A)  Short term execution; long term stability 
B)  Leadership decisions; front-line delivery 
C)  Male; female involvement 
D)  Business innovation; daily delivery of results 
E)  None of these

Question 15

In his work on servant leadership, ________ proposes that the world can be saved if three truly great institutions exist: _______, _______, and _______.

Accepted Answer

A)  John Gardner; business; industry; government 
B)  Robert Greenleaf; private sector; public sector; nonprofit sector 
C)  Charles Handy; church; state; commerce 
D)  Warren Bennis; rural; urban; suburban 
A)  John Gardner; business; industry; government 
B)  Robert Greenleaf; private sector; public sector; nonprofit sector 
C)  Charles Handy; church; state; commerce 
D)  Warren Bennis; rural; urban; suburban

Question 16

________ is the essential character of most effective leaders, and the style is _______.

Accepted Answer

A)  Autocratic; directive 
B)  Expletive; manipulative 
C)  Democratic; inclusive 
D)  Free-rein; non-directive 
E)  None of these 
A)  Autocratic; directive 
B)  Expletive; manipulative 
C)  Democratic; inclusive 
D)  Free-rein; non-directive 
E)  None of these

Question 17

Match the items below with their descriptions:

Accepted Answer

The answer of Match the items below with their descriptions:
...

Question 18

With roots in ________ ideals, participative leadership allows the organization to tap the constructive power of its members.

Accepted Answer

A)  Socialistic 
B)  Democratic 
C)  Communistic 
D)  None of these 
A)  Socialistic 
B)  Democratic 
C)  Communistic 
D)  None of these

Question 19

The leadership philosophy of the U.S. military is caring and servant leadership based on the principle, "mission first, soldiers always."

Accepted Answer

A) True 
 B)False

Question 20

The servant leader shows commitment to people through _______, _______, and _______.

Accepted Answer

A)  Access; communication; support 
B)  Training; development; education 
C)  Recruitment; selection; reinforcement 
D)  Wages; benefits; promotion 
E)  None of these 
A)  Access; communication; support 
B)  Training; development; education 
C)  Recruitment; selection; reinforcement 
D)  Wages; benefits; promotion 
E)  None of these

Power of the leadership personality includes all but:

Sources of leadership power include __ and _.

Jack Welch, former CEO of General Electric, identifies three important tasks for leading GE:

Which of the following is not one of Deming's 14 points for a successful work place?

_____ created the 14 Steps to Quality.

At six sigma performance, a product is defect free 6.66% of the time.

The Hawthorne studies:

Cisco CEO John Chambers uses a proactive approach to communication through 40 to 50 voicemails a day.

The effective leader gives attention to:

The philosophy behind the quality movement is:

The Hawthorne Effect describes:

Gandhi, the Indian spiritual and political leader, believed that effective leaders _, not _.

The boss who assigns jobs, the coach who decides plays, the captain who gives orders, and the teacher who assigns homework are examples of _______ power.

According to Brian Hindo, a company must master both ends of the spectrum to be successful, and __.

In his work on servant leadership, ____ proposes that the world can be saved if three truly great institutions exist: _, _, and ___.

__ is the essential character of most effective leaders, and the style is _.

Match the items below with their descriptions:

With roots in ________ ideals, participative leadership allows the organization to tap the constructive power of its members.

The leadership philosophy of the U.S. military is caring and servant leadership based on the principle, "mission first, soldiers always."

The servant leader shows commitment to people through ___, _, and _____.

The Importance of Leadership: Setting the Stage

The Road Ahead: Challenge and Charge

Leadership Variables

The Power of Vision

The Importance of Ethics

Leadership Principles

Understanding People

Multiplying Effectiveness

Developing Others

Performance Management

Filters

Exam 6: The Empowerment of People

Power of the leadership personality includes all but:

Sources of leadership power include ________ and _______.

Jack Welch, former CEO of General Electric, identifies three important tasks for leading GE:

Which of the following is not one of Deming's 14 points for a successful work place?

_____ created the 14 Steps to Quality.

At six sigma performance, a product is defect free 6.66% of the time.

The Hawthorne studies:

Cisco CEO John Chambers uses a proactive approach to communication through 40 to 50 voicemails a day.

The effective leader gives attention to:

The philosophy behind the quality movement is:

The Hawthorne Effect describes:

Gandhi, the Indian spiritual and political leader, believed that effective leaders _______, not _______.

The boss who assigns jobs, the coach who decides plays, the captain who gives orders, and the teacher who assigns homework are examples of _______ power.

According to Brian Hindo, a company must master both ends of the spectrum to be successful, ________ and __________.

In his work on servant leadership, ________ proposes that the world can be saved if three truly great institutions exist: _______, _______, and _______.

________ is the essential character of most effective leaders, and the style is _______.

Match the items below with their descriptions:

With roots in ________ ideals, participative leadership allows the organization to tap the constructive power of its members.

The leadership philosophy of the U.S. military is caring and servant leadership based on the principle, "mission first, soldiers always."

The servant leader shows commitment to people through _______, _______, and _______.

The Importance of Leadership: Setting the Stage

The Road Ahead: Challenge and Charge

Leadership Variables

The Power of Vision

The Importance of Ethics

Leadership Principles

Understanding People

Multiplying Effectiveness

Developing Others

Performance Management

Filters

Sources of leadership power include __ and _.

Gandhi, the Indian spiritual and political leader, believed that effective leaders _, not _.

According to Brian Hindo, a company must master both ends of the spectrum to be successful, and __.

In his work on servant leadership, ____ proposes that the world can be saved if three truly great institutions exist: _, _, and ___.

__ is the essential character of most effective leaders, and the style is _.

The servant leader shows commitment to people through ___, _, and _____.