Question 1

A ________ report identifies signs of the need for employee participation including _______, _______, _______.

Accepted Answer

A)  Rand Corporation; turnover; grievances; strikes 
B)  Harvard; waste; absenteeism; lack of interest 
C)  BNA; communication breakdown; lack of teamwork; high cost 
D)  Brookings Institution; lack of trust; low pride; poor quality 
E)  MIT; lack of loyalty; inefficiency; poor service 
A)  Rand Corporation; turnover; grievances; strikes 
B)  Harvard; waste; absenteeism; lack of interest 
C)  BNA; communication breakdown; lack of teamwork; high cost 
D)  Brookings Institution; lack of trust; low pride; poor quality 
E)  MIT; lack of loyalty; inefficiency; poor service

Question 2

The essence of ________ is common sense management based on:

Accepted Answer

A)  Organizational ambidexterity; planning, preparation, performance, repetition 
B)  Score card; goals, feedback, control, profit 
C)  Lean; accurate data, insightful analysis, creative design, reliable measurement 
D)  None of these 
A)  Organizational ambidexterity; planning, preparation, performance, repetition 
B)  Score card; goals, feedback, control, profit 
C)  Lean; accurate data, insightful analysis, creative design, reliable measurement 
D)  None of these

Question 3

________ was a famous leader who learned tremendous leadership skills from his wife, including the idea that most people will do what they choose to do, and no amount of coaxing or force can overcome an idea or principle that is personally believed.

Accepted Answer

A)  George Washington 
B)  Martin Luther King 
C)  Gandhi 
D)  Winston Churchill 
E)  Vince Lombardi 
A)  George Washington 
B)  Martin Luther King 
C)  Gandhi 
D)  Winston Churchill 
E)  Vince Lombardi

Question 4

In My American Journey, _______ identifies ________ as one of his leadership principles.

Accepted Answer

A)  George Washington; uphold discipline 
B)  George Patten; always prepare 
C)  Collin Powell; check small things 
D)  Ulysses S. Grant; pursue with force 
A)  George Washington; uphold discipline 
B)  George Patten; always prepare 
C)  Collin Powell; check small things 
D)  Ulysses S. Grant; pursue with force

Question 5

W. Edwards Deming identified ________ for a successful work environment.

Accepted Answer

A)  3 secrets 
B)  7 habits 
C)  10 commandments 
D)  12 rules 
E)  14 points 
A)  3 secrets 
B)  7 habits 
C)  10 commandments 
D)  12 rules 
E)  14 points

Question 6

Practical steps for achieving two way communication and true dialogue include:

Accepted Answer

A)  Show the person that you want to listen 
B)  Be patient 
C)  Go easy with argument and criticism 
D)  Ask questions 
E)  All of these 
A)  Show the person that you want to listen 
B)  Be patient 
C)  Go easy with argument and criticism 
D)  Ask questions 
E)  All of these

Question 7

According to the philosophy and religion of Taoism, yin and yang are:

Accepted Answer

A)  Complementary forces that provide endless change 
B)  Leadership principles born in ancient China 
C)  Male and female value orientations 
D)  None of these 
A)  Complementary forces that provide endless change 
B)  Leadership principles born in ancient China 
C)  Male and female value orientations 
D)  None of these

Question 8

Unempowered is to empowered as:

Accepted Answer

A)  Leader decides policy; people ignore policy 
B)  Roles and responsibilities defined by leader; roles and responsibilities conflicting and unclear 
C)  Check with leaders on all decisions; check with those affected on decisions 
D)  Work together to determine a standard; not concerned with standards 
E)  Leader writes performance plan; there is no performance plan 
A)  Leader decides policy; people ignore policy 
B)  Roles and responsibilities defined by leader; roles and responsibilities conflicting and unclear 
C)  Check with leaders on all decisions; check with those affected on decisions 
D)  Work together to determine a standard; not concerned with standards 
E)  Leader writes performance plan; there is no performance plan

Question 9

Power of the leadership position includes all but:

Accepted Answer

A)  Reward power 
B)  Coercive power 
C)  Charismatic power 
D)  Legitimate power 
E)  Information power 
A)  Reward power 
B)  Coercive power 
C)  Charismatic power 
D)  Legitimate power 
E)  Information power

Question 10

Good ways to be a servant leader include:

Accepted Answer

A)  Get out of the executive suite and onto the floor 
B)  Get out of the headquarters and into the field 
C)  Get out of the ivory tower and into the real world 
D)  All of these 
E)  None of these 
A)  Get out of the executive suite and onto the floor 
B)  Get out of the headquarters and into the field 
C)  Get out of the ivory tower and into the real world 
D)  All of these 
E)  None of these

Question 11

Employee participation has been shown to have a ________ impact on business success.

Accepted Answer

A)  Positive 
B)  Negative 
C)  Neutral 
D)  None of these 
A)  Positive 
B)  Negative 
C)  Neutral 
D)  None of these

Question 12

Solving the problem of one-way communication involves:

Accepted Answer

A)  Equalizing psychological size 
B)  Keeping a formal, distant manner 
C)  Both of these 
D)  None of these 
A)  Equalizing psychological size 
B)  Keeping a formal, distant manner 
C)  Both of these 
D)  None of these

Question 13

Dealing with people face to face, being open and receptive, and ________ can improve communication in the workplace by reducing physical and psychological distance.

Accepted Answer

A)  Showing courtesy 
B)  Being less judgmental 
C)  Involving people in decisions that affect them 
D)  All of these 
A)  Showing courtesy 
B)  Being less judgmental 
C)  Involving people in decisions that affect them 
D)  All of these

Question 14

The most often cited and discussed typology of leadership power was developed by Chester Bernard.

Accepted Answer

A) True 
 B)False

Question 15

The book How the Mighty Fall shows how _______, _______, _______ can threaten the success of any great company (Toyota, Starbucks, etc.).

Accepted Answer

A)  Out of touch management; outward thinking; poor money management 
B)  Global growth; lack of access to sea ports; work force diversity 
C)  Insular thinking; low-skilled employees; ossification of systems 
D)  Hubris born of success; undisciplined pursuit of more; denial of peril 
E)  Culture of change; lack of core values; merit employment 
A)  Out of touch management; outward thinking; poor money management 
B)  Global growth; lack of access to sea ports; work force diversity 
C)  Insular thinking; low-skilled employees; ossification of systems 
D)  Hubris born of success; undisciplined pursuit of more; denial of peril 
E)  Culture of change; lack of core values; merit employment

Question 16

The effective leader today incorporates people-oriented characteristics into his or her management style. This involves ________ and _______.

Accepted Answer

A)  Two-way communication; employee involvement in decision-making 
B)  Hiring the best; firing the worst 
C)  Good pay; good benefits 
D)  Company parties; after hours socialization 
E)  None of these 
A)  Two-way communication; employee involvement in decision-making 
B)  Hiring the best; firing the worst 
C)  Good pay; good benefits 
D)  Company parties; after hours socialization 
E)  None of these

Question 17

Encouraging broad employee participation is an effective method for overcoming resistance to change.

Accepted Answer

A) True 
 B)False

A ____ report identifies signs of the need for employee participation including _, _, ___.

The essence of ________ is common sense management based on:

________ was a famous leader who learned tremendous leadership skills from his wife, including the idea that most people will do what they choose to do, and no amount of coaxing or force can overcome an idea or principle that is personally believed.

In My American Journey, _ identifies __ as one of his leadership principles.

W. Edwards Deming identified ________ for a successful work environment.

Practical steps for achieving two way communication and true dialogue include:

According to the philosophy and religion of Taoism, yin and yang are:

Unempowered is to empowered as:

Power of the leadership position includes all but:

Good ways to be a servant leader include:

Employee participation has been shown to have a ________ impact on business success.

Solving the problem of one-way communication involves:

Dealing with people face to face, being open and receptive, and ________ can improve communication in the workplace by reducing physical and psychological distance.

The most often cited and discussed typology of leadership power was developed by Chester Bernard.

The book How the Mighty Fall shows how ___, _, _____ can threaten the success of any great company (Toyota, Starbucks, etc.).

The effective leader today incorporates people-oriented characteristics into his or her management style. This involves __ and _.

Encouraging broad employee participation is an effective method for overcoming resistance to change.

The Importance of Leadership: Setting the Stage

The Road Ahead: Challenge and Charge

Leadership Variables

The Power of Vision

The Importance of Ethics

Leadership Principles

Understanding People

Multiplying Effectiveness

Developing Others

Performance Management

Filters

Exam 6: The Empowerment of People

A ________ report identifies signs of the need for employee participation including _______, _______, _______.

The essence of ________ is common sense management based on:

________ was a famous leader who learned tremendous leadership skills from his wife, including the idea that most people will do what they choose to do, and no amount of coaxing or force can overcome an idea or principle that is personally believed.

In My American Journey, _______ identifies ________ as one of his leadership principles.

W. Edwards Deming identified ________ for a successful work environment.

Practical steps for achieving two way communication and true dialogue include:

According to the philosophy and religion of Taoism, yin and yang are:

Unempowered is to empowered as:

Power of the leadership position includes all but:

Good ways to be a servant leader include:

Employee participation has been shown to have a ________ impact on business success.

Solving the problem of one-way communication involves:

Dealing with people face to face, being open and receptive, and ________ can improve communication in the workplace by reducing physical and psychological distance.

The most often cited and discussed typology of leadership power was developed by Chester Bernard.

The book How the Mighty Fall shows how _______, _______, _______ can threaten the success of any great company (Toyota, Starbucks, etc.).

The effective leader today incorporates people-oriented characteristics into his or her management style. This involves ________ and _______.

Encouraging broad employee participation is an effective method for overcoming resistance to change.

The Importance of Leadership: Setting the Stage

The Road Ahead: Challenge and Charge

Leadership Variables

The Power of Vision

The Importance of Ethics

Leadership Principles

Understanding People

Multiplying Effectiveness

Developing Others

Performance Management

Filters

A ____ report identifies signs of the need for employee participation including _, _, ___.

In My American Journey, _ identifies __ as one of his leadership principles.

The book How the Mighty Fall shows how ___, _, _____ can threaten the success of any great company (Toyota, Starbucks, etc.).

The effective leader today incorporates people-oriented characteristics into his or her management style. This involves __ and _.