Exam 6: The Empowerment of People

The Malcolm Baldrige award is based on high standards of performance in seven areas: 1) leadership; 2) strategic planning; 3) customer and market focus; 4) measurement, analysis and knowledge management; 5) work force focus; 6) process management; and 7) sustainability.

Both responsibility and ________ come with the leadership position.

"Open Book" is a term used to describe:

_________ is credited with the first application of the organizational pyramid in the United States.

All of the following are included in Robert Cole's principles that empower people except:

The participative leadership process involves:

ISO 9001 is a quality standard developed by Fred Smith of Federal Express.

________ is recognized as the father of scientific management.

Participative leadership, which has been employed by many supervisors and managers to build employee morale and achieve high performance, has its roots in:

Psychological size:

In the years since World War II, the American workplace has become more:

Leadership success requires:

The leadership philosophy behind quality improvement efforts is both _______, based on _______, and _______, concerned with _______.

The ________ reports U.S. companies are experiencing ________ results using quality improvement efforts to improve business performance.

The best way to raise the psychological size of others is to show genuine interest in them.

The servant leader shows commitment to his or her people through all of the following except _______.

A continuum of empowerment, least to most, is as follows:

Max DePree states that being a leader means having the opportunity to make a difference in the lives of those who permit leaders to lead.

Procter and Gamble developed the concept of ________ in the 1940's and 1950's.

About Gandhi, _______ wrote, "Generations to come will scarce believe that such a one as this ever in flesh and blood walked upon this earth."