Question 1

The motto, better safe than sorry, is an attitude held by those strong in:

Accepted Answer

A)  Innovation 
B)  Statesmanship 
C)  Entrepreneurship 
D)  None of these 
A)  Innovation 
B)  Statesmanship 
C)  Entrepreneurship 
D)  None of these

Question 2

Organizational citizenship involves cooperation and helpfulness.

Accepted Answer

A) True 
 B)False

Question 3

The purpose of corrective action is _________.

Accepted Answer

A)  Punishment 
B)  Revenge 
C)  Prevent future problems 
D)  None of these 
A)  Punishment 
B)  Revenge 
C)  Prevent future problems 
D)  None of these

Question 4

Employees who have good work performance and good work attitude should be:

Accepted Answer

A)  Dismissed 
B)  Coached 
C)  Trained 
D)  Rewarded 
A)  Dismissed 
B)  Coached 
C)  Trained 
D)  Rewarded

Question 5

Level 5 leadership involves a paradox of _________ and ________.

Accepted Answer

A)  Lost time; increased skill 
B)  Job knowledge; personal integrity 
C)  Personal humility; fierce resolve 
D)  Mundane detail; abstract vision 
E)  None of these 
A)  Lost time; increased skill 
B)  Job knowledge; personal integrity 
C)  Personal humility; fierce resolve 
D)  Mundane detail; abstract vision 
E)  None of these

Question 6

Three elements are important for effective discipline. Which one is not one of them?

Accepted Answer

A)  Defined roles, so employees know what is expected 
B)  A reward system for good work 
C)  Clear guidelines, so employees understand acceptable behavior 
D)  Effective methods and procedures for taking corrective action 
A)  Defined roles, so employees know what is expected 
B)  A reward system for good work 
C)  Clear guidelines, so employees understand acceptable behavior 
D)  Effective methods and procedures for taking corrective action

Question 7

Approximately _________ percent of Fortune 1000 companies use some form of multi-source assessment, including evaluations from employees, employers, peers and customers. These assessments are called _________ feedback and are _________ included in an individual's formal appraisal.

Accepted Answer

A)  60; two-way; never 
B)  70; continuous; often 
C)  80; intermittent; usually 
D)  90; 360-degree; rarely 
E)  None of these 
A)  60; two-way; never 
B)  70; continuous; often 
C)  80; intermittent; usually 
D)  90; 360-degree; rarely 
E)  None of these

Question 8

_________ focus and energize people, _________ reinforces and encourages people, _________ is needed to correct and modify behavior.

Accepted Answer

A)  Activities; practice; teamwork 
B)  Studies; repetition; analysis 
C)  Goals; recognition; feedback 
D)  Projects; measurement; planning 
E)  None of these 
A)  Activities; practice; teamwork 
B)  Studies; repetition; analysis 
C)  Goals; recognition; feedback 
D)  Projects; measurement; planning 
E)  None of these

Question 9

_________ is a careful search for excellence ― taking the absolute best as a standard and trying to surpass it.

Accepted Answer

A)  Top grading 
B)  Bottom lining 
C)  Pin pointing 
D)  Bench marking 
E)  None of these 
A)  Top grading 
B)  Bottom lining 
C)  Pin pointing 
D)  Bench marking 
E)  None of these

Question 10

In any situation involving disciplinary action, the burden of proof rests on the ________.

Accepted Answer

A)  Accuser 
B)  Third party 
C)  Accused 
D)  Accuser and the accused 
A)  Accuser 
B)  Third party 
C)  Accused 
D)  Accuser and the accused

Question 11

Those individuals with qualities of _________ do not pass the buck and they act decisively.

Accepted Answer

A)  Statesmanship 
B)  Entrepreneurship 
C)  Innovation 
D)  Service 
A)  Statesmanship 
B)  Entrepreneurship 
C)  Innovation 
D)  Service

Question 12

Qualities employers like to see in their personnel are:

Accepted Answer

A)  Job knowledge, dependability 
B)  Flexibility, dedication 
C)  Initiative, cooperation 
D)  Concentration, trustworthiness 
E)  All of these 
A)  Job knowledge, dependability 
B)  Flexibility, dedication 
C)  Initiative, cooperation 
D)  Concentration, trustworthiness 
E)  All of these

Question 13

In high, middle and low performance corporations, the leader's goal is to move performance to the next level.

Accepted Answer

A) True 
 B)False

The motto, better safe than sorry, is an attitude held by those strong in:

Organizational citizenship involves cooperation and helpfulness.

The purpose of corrective action is _________.

Employees who have good work performance and good work attitude should be:

Level 5 leadership involves a paradox of _ and .

Three elements are important for effective discipline. Which one is not one of them?

Approximately _____ percent of Fortune 1000 companies use some form of multi-source assessment, including evaluations from employees, employers, peers and customers. These assessments are called _ feedback and are _____ included in an individual's formal appraisal.

_____ focus and energize people, _ reinforces and encourages people, _____ is needed to correct and modify behavior.

_________ is a careful search for excellence ― taking the absolute best as a standard and trying to surpass it.

In any situation involving disciplinary action, the burden of proof rests on the ________.

Those individuals with qualities of _________ do not pass the buck and they act decisively.

Qualities employers like to see in their personnel are:

In high, middle and low performance corporations, the leader's goal is to move performance to the next level.

The Importance of Leadership: Setting the Stage

The Road Ahead: Challenge and Charge

Leadership Variables

The Power of Vision

The Importance of Ethics

The Empowerment of People

Leadership Principles

Understanding People

Multiplying Effectiveness

Developing Others

Filters

Exam 11: Performance Management

The motto, better safe than sorry, is an attitude held by those strong in:

Organizational citizenship involves cooperation and helpfulness.

The purpose of corrective action is _________.

Employees who have good work performance and good work attitude should be:

Level 5 leadership involves a paradox of _________ and ________.

Three elements are important for effective discipline. Which one is not one of them?

Approximately _________ percent of Fortune 1000 companies use some form of multi-source assessment, including evaluations from employees, employers, peers and customers. These assessments are called _________ feedback and are _________ included in an individual's formal appraisal.

_________ focus and energize people, _________ reinforces and encourages people, _________ is needed to correct and modify behavior.

_________ is a careful search for excellence ― taking the absolute best as a standard and trying to surpass it.

In any situation involving disciplinary action, the burden of proof rests on the ________.

Those individuals with qualities of _________ do not pass the buck and they act decisively.

Qualities employers like to see in their personnel are:

In high, middle and low performance corporations, the leader's goal is to move performance to the next level.

The Importance of Leadership: Setting the Stage

The Road Ahead: Challenge and Charge

Leadership Variables

The Power of Vision

The Importance of Ethics

The Empowerment of People

Leadership Principles

Understanding People

Multiplying Effectiveness

Developing Others

Filters

Level 5 leadership involves a paradox of _ and .

Approximately _____ percent of Fortune 1000 companies use some form of multi-source assessment, including evaluations from employees, employers, peers and customers. These assessments are called _ feedback and are _____ included in an individual's formal appraisal.

_____ focus and energize people, _ reinforces and encourages people, _____ is needed to correct and modify behavior.