Question 1

What does usability effectiveness MIS metrics measure?

Accepted Answer

A) The ease with which people perform transactions and find information. 
B) The number of customers an organization "touches" for the first time and persuades to purchase its products or services. 
C) The amount of time a system takes to perform a transaction. 
D) The number of hours a system is available for users. 
A) The ease with which people perform transactions and find information. 
B) The number of customers an organization "touches" for the first time and persuades to purchase its products or services. 
C) The amount of time a system takes to perform a transaction. 
D) The number of hours a system is available for users.

Question 2

What are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry?

Accepted Answer

A) ROI 
B) Metrics 
C) Best practices 
D) KPI 
A) ROI 
B) Metrics 
C) Best practices 
D) KPI

Question 3

According to Fast Company magazine, which of the following executive levels might we see created over the next decade?

Accepted Answer

A) Chief intellectual property officer 
B) Chief automation officer 
C) Chief user experience officer 
D) All of these 
A) Chief intellectual property officer 
B) Chief automation officer 
C) Chief user experience officer 
D) All of these

Question 4

Which of the following is a type of effectiveness MIS metric?

Accepted Answer

A) Transaction speed 
B) System availability 
C) Usability 
D) Throughput 
A) Transaction speed 
B) System availability 
C) Usability 
D) Throughput

Question 5

According to Fast Company magazine, chief intellectual property officer is a new executive level we might see created over the next decade.Which of the following includes the roles and responsibilities of this officer?

Accepted Answer

A) Manage and defend intellectual property, copyrights, and patents. 
B) Determines if a person or business process can be replaced by a robot or software. 
C) Create the optimal relationship between user and technology. 
D) Ensure the ethical and legal use of information within an organization. 
A) Manage and defend intellectual property, copyrights, and patents. 
B) Determines if a person or business process can be replaced by a robot or software. 
C) Create the optimal relationship between user and technology. 
D) Ensure the ethical and legal use of information within an organization.

Question 6

Who is responsible for ensuring the speed, accuracy, availability, and reliability of the management information systems?

Accepted Answer

A) Chief knowledge officer (CKO) 
B) Chief privacy officer (CPO) 
C) Chief technology officer (CTO) 
D) Chief information officer (CIO) 
A) Chief knowledge officer (CKO) 
B) Chief privacy officer (CPO) 
C) Chief technology officer (CTO) 
D) Chief information officer (CIO)

Question 7

The chief privacy officer (CPO) is responsible for ensuring the ethical and legal use of information within an organization.

Accepted Answer

A) True 
 B)False

Question 8

Most organizations maintain positions such as chief executive officer (CEO), chief financial officer (CFO), and chief operations officer (COO) at the strategic level.

Accepted Answer

A) True 
 B)False

Question 9

Abandoned shopping carts, click-through, and page exposures are a few types of website metrics.

Accepted Answer

A) True 
 B)False

Question 10

The chief data officer is responsible for ensuring the speed, accuracy, availability, and reliability for MIS.

Accepted Answer

A) True 
 B)False

Question 11

The balanced scorecard is a management system, in addition to a measurement system, that enables organizations to clarify their visions and strategy and translate them into action.

Accepted Answer

A) True 
 B)False

Question 12

What would a company like eBay or Amazon be constantly benchmarking?

Accepted Answer

A) MIS efficiency 
B) MIS effectiveness 
C) MIS efficiency and MIS effectiveness 
D) Usability metrics only 
A) MIS efficiency 
B) MIS effectiveness 
C) MIS efficiency and MIS effectiveness 
D) Usability metrics only

Question 13

Define the relationship between benchmarks and benchmarking.

Accepted Answer

Benchmarks are baseline values the syste

Question 14

The balanced scorecard views the organization from seven perspectives.

Accepted Answer

A) True 
 B)False

Question 15

What type of measurement is using market share as a KPI?

Accepted Answer

A) Fuzzy logic measurement 
B) External measurement 
C) Neural network measurement 
D) Internal measurement 
A) Fuzzy logic measurement 
B) External measurement 
C) Neural network measurement 
D) Internal measurement

Question 16

CRM metrics include sales metrics, service metrics, and marketing metrics.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a type of efficiency MIS metric?

Accepted Answer

A) Customer satisfaction 
B) Conversion rates 
C) Financial transactions 
D) Web traffic 
A) Customer satisfaction 
B) Conversion rates 
C) Financial transactions 
D) Web traffic

Question 18

Which of the following is not a common approach to closing an MIS skills gap?

Accepted Answer

A) Social recruiting 
B) Off-site training 
C) Competitive salary 
D) Mentoring services 
A) Social recruiting 
B) Off-site training 
C) Competitive salary 
D) Mentoring services

Question 19

The balanced scorecard was developed by Drs.Robert Kaplan of the Harvard Business School and David Norton.Which systems does the balanced scorecard measure?

Accepted Answer

A) CRM and ERP 
B) BPR and ERP 
C) SCM and ERP 
D) SCM and CRM 
A) CRM and ERP 
B) BPR and ERP 
C) SCM and ERP 
D) SCM and CRM

Question 20

Effectiveness MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.

Accepted Answer

A) True 
 B)False

Exam 4: Measuring the Success of Strategic Initiatives

What does usability effectiveness MIS metrics measure?

What are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry?

According to Fast Company magazine, which of the following executive levels might we see created over the next decade?

Which of the following is a type of effectiveness MIS metric?

According to Fast Company magazine, chief intellectual property officer is a new executive level we might see created over the next decade.Which of the following includes the roles and responsibilities of this officer?

Who is responsible for ensuring the speed, accuracy, availability, and reliability of the management information systems?

The chief privacy officer (CPO) is responsible for ensuring the ethical and legal use of information within an organization.

Most organizations maintain positions such as chief executive officer (CEO), chief financial officer (CFO), and chief operations officer (COO) at the strategic level.

Abandoned shopping carts, click-through, and page exposures are a few types of website metrics.

The chief data officer is responsible for ensuring the speed, accuracy, availability, and reliability for MIS.

The balanced scorecard is a management system, in addition to a measurement system, that enables organizations to clarify their visions and strategy and translate them into action.

What would a company like eBay or Amazon be constantly benchmarking?

Define the relationship between benchmarks and benchmarking.

The balanced scorecard views the organization from seven perspectives.

What type of measurement is using market share as a KPI?

CRM metrics include sales metrics, service metrics, and marketing metrics.

Which of the following is a type of efficiency MIS metric?

Which of the following is not a common approach to closing an MIS skills gap?

The balanced scorecard was developed by Drs.Robert Kaplan of the Harvard Business School and David Norton.Which systems does the balanced scorecard measure?

Effectiveness MIS metrics measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.

Business Driven Technology

Identifying Competitive Advantages

Strategic Initiatives for Implementing Competitive Advantages

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Information Databases

Accessing Organizational Information Data Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organization Decision Making

Extending the Organization Supply Chain Management

Building a Customer-Centric Organization Customer Relationship Management

Integrating the Organization From End to End Enterprise Resource Planning

Creating Innovative Organizations

E-business

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Developing Software to Streamline Operations

Methodologies for Supporting Agile Organizations

Managing Organizational Projects

B: Extension: A Business Basics

B: Extension: A Business Process

B: Extension: A Hardware and Software Basics

B: Extension: A Mis Infrastructures

B: Extension: A Networks and Telecommunications

B: Extension: A Information Security

B: Extension: A Ethics

B: Extension: A Operations Management

B: Extension: A Sustainable Mis Infrastructures

B: Extension: A Business Intelligence

B: Extension: A Global Information Systems

B: Extension: A Global Trends

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