Exam 7: Decision Making and Creativity

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An executive was trying to think of ways to increase sales of ballpoint pens among young people.While walking down a street with lots of neon signs,the executive got the idea that young people would want to buy pens with ink in bright neon colours and with pen containers that glow in the dark.This situation is an example of:

(Multiple Choice)
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Decision makers tend to rely on their implicit favourite when:

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Convergent thinking mainly improves what stage of the creative process?

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Task significance and autonomy are important conditions for creativity in organizations.

(True/False)
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Incubation is a unique activity in organizational settings for increasing creativity.Describe this stage of creativity and explain what employees need to do to improve the incubation process.

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Escalation of commitment is more likely to occur when:

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Intuition includes any emotional signals we experience regarding a situation.

(True/False)
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Representativeness heuristics is a natural tendency to pay less attention to whether something resembles something else than on more precise statistics about its probability.

(True/False)
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Escalation of commitment occurs when employees increase their support for a decision because most of their colleagues also support that decision.

(True/False)
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Clustering illusion causes us to see patterns from a small sample of events,when in fact those events are random.

(True/False)
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To choose the best solution,decision makers need clear organizational goals that do not conflict with each other.

(True/False)
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The highest level of employee involvement should occur when the problem is structured (i.e.it is a programmed decision).

(True/False)
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Decision makers can discover blind spots in problem identification by discussing the situation with other people.

(True/False)
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The optimum level of employee involvement depends on the situation.

(True/False)
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Which of the following is a potential problem when evaluating and choosing alternatives in decision making?

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Creativity occurs by redefining the problem,not just by finding a unique solution to the existing problem.

(True/False)
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Incubation and verification are:

(Multiple Choice)
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Post-decisional justification gives people an excessively optimistic evaluation of their decisions,until they receive very clear and undeniable information to the contrary.

(True/False)
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Which of the following best describes how we can improve our problem identification skills?

(Multiple Choice)
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The decision-making process is more effective when problems are defined in terms of their solutions.

(True/False)
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