Question 1

______ is the process of using data to influence key decision makers.

Accepted Answer

A)  Logic 
B)  Analytics 
C)  Probability 
D)  Process 
A)  Logic 
B)  Analytics 
C)  Probability 
D)  Process

Question 2

_______ is a multidimensional attitude; it is made up of attitudes toward pay,promotions,coworkers,supervision,the work itself,and so on.

Accepted Answer

A)  Attitudes 
B)  Job Satisfaction 
C)  Organizational Commitment 
D)  Logic 
A)  Attitudes 
B)  Job Satisfaction 
C)  Organizational Commitment 
D)  Logic

Question 3

What is the primary purpose of measuring turnover costs?

Accepted Answer

The purpose of measuring turnover costs

Question 4

The _____ component of the LAMP model begins with the assumption that employee turnover is not equally important everywhere.

Accepted Answer

A)  probability 
B)  analytics 
C)  process 
D)  logic 
A)  probability 
B)  analytics 
C)  process 
D)  logic

Question 5

Winston is totally dissatisfied with his job as an accounts executive.Martha,his manager,need not worry about his performance because available evidence indicates that there is no correlation between job dissatisfaction and productivity.

Accepted Answer

A) True 
 B)False

Question 6

At the level of the individual work unit,highly engaged employees cooperate with each other,they devote extra effort to innovation,but they don't adapt effectively to change.

Accepted Answer

A) True 
 B)False

Question 7

The average employee in the United States has about _____ unscheduled absences per year.

Accepted Answer

A)  1.8 
B)  3.2 
C)  5.4 
D)  10 
A)  1.8 
B)  3.2 
C)  5.4 
D)  10

Question 8

Rather than identifying workers' weaknesses and attempting to fix them,where the gains will be short-lived,the best managers focus on strengths.

Accepted Answer

A) True 
 B)False

Question 9

________ an emotional bond or linking of an individual to the organization that makes it difficult to leave.

Accepted Answer

A)  Attitudes 
B)  Job Satisfaction 
C)  Organizational Commitment 
D)  Logic 
A)  Attitudes 
B)  Job Satisfaction 
C)  Organizational Commitment 
D)  Logic

Question 10

Total pay is synonymous with the fixed costs,variable costs,or opportunity costs of employee time.

Accepted Answer

A) True 
 B)False

Question 11

In retailing,there is a chain of cause and effect running from employee behavior to customer behavior to:

Accepted Answer

A)  manager attitudes. 
B)  profits. 
C)  job satisfaction. 
D)  behavior costing. 
A)  manager attitudes. 
B)  profits. 
C)  job satisfaction. 
D)  behavior costing.

Question 12

In the costing of employee turnover,the category of _____ costs includes the cost of the interviewer's time and the cost of the terminating employee's time.

Accepted Answer

A)  training 
B)  separation 
C)  replacement 
D)  vacancy 
A)  training 
B)  separation 
C)  replacement 
D)  vacancy

Question 13

Which of the following is NOT one of the broad categories of costs in the basic costing turnover model?

Accepted Answer

A)  Benefit costs 
B)  Separation costs 
C)  Training costs 
D)  Replacement costs 
A)  Benefit costs 
B)  Separation costs 
C)  Training costs 
D)  Replacement costs

Question 14

Lost supervisory hours must be considered when determining the cost of absenteeism.

Accepted Answer

A) True 
 B)False

Question 15

If employees have employers who invest in training programs that promote job challenge and learning,autonomy,supervisor task support,a climate of respect and trust,work-life fit,and economic security then they should be highly engaged,satisfied with their jobs,and intend to stay.

Accepted Answer

A) True 
 B)False

Question 16

From a business standpoint,absenteeism is any failure of an employee to report for or to remain at work as scheduled,regardless of reason.

Accepted Answer

A) True 
 B)False

Question 17

In the context of absenteeism,_____ refers to formulas and to comparisons to industry averages and adjustments for seasonality.

Accepted Answer

A)  measures 
B)  analytics 
C)  logic 
D)  process 
A)  measures 
B)  analytics 
C)  logic 
D)  process

Question 18

_____ is(are)the emotional engagement that people feel toward and organization.

Accepted Answer

A)  Values 
B)  Employee engagement 
C)  Abilities 
D)  Concepts 
A)  Values 
B)  Employee engagement 
C)  Abilities 
D)  Concepts

Question 19

The most dominant cause of absenteeism in the United States is family-related issues.

Accepted Answer

A) True 
 B)False

Question 20

What is the numerator used in the formula used to calculate turnover over any period?

Accepted Answer

A)  Average workforce size for the period 
B)  Number of turnover incidents per period 
C)  Previous period's turnover 
D)  Percentage of new employees 
A)  Average workforce size for the period 
B)  Number of turnover incidents per period 
C)  Previous period's turnover 
D)  Percentage of new employees

______ is the process of using data to influence key decision makers.

_______ is a multidimensional attitude; it is made up of attitudes toward pay,promotions,coworkers,supervision,the work itself,and so on.

What is the primary purpose of measuring turnover costs?

The _____ component of the LAMP model begins with the assumption that employee turnover is not equally important everywhere.

Winston is totally dissatisfied with his job as an accounts executive.Martha,his manager,need not worry about his performance because available evidence indicates that there is no correlation between job dissatisfaction and productivity.

At the level of the individual work unit,highly engaged employees cooperate with each other,they devote extra effort to innovation,but they don't adapt effectively to change.

The average employee in the United States has about _____ unscheduled absences per year.

Rather than identifying workers' weaknesses and attempting to fix them,where the gains will be short-lived,the best managers focus on strengths.

________ an emotional bond or linking of an individual to the organization that makes it difficult to leave.

Total pay is synonymous with the fixed costs,variable costs,or opportunity costs of employee time.

In retailing,there is a chain of cause and effect running from employee behavior to customer behavior to:

In the costing of employee turnover,the category of _____ costs includes the cost of the interviewer's time and the cost of the terminating employee's time.

Which of the following is NOT one of the broad categories of costs in the basic costing turnover model?

Lost supervisory hours must be considered when determining the cost of absenteeism.

If employees have employers who invest in training programs that promote job challenge and learning,autonomy,supervisor task support,a climate of respect and trust,work-life fit,and economic security then they should be highly engaged,satisfied with their jobs,and intend to stay.

From a business standpoint,absenteeism is any failure of an employee to report for or to remain at work as scheduled,regardless of reason.

In the context of absenteeism,_____ refers to formulas and to comparisons to industry averages and adjustments for seasonality.

_____ is(are)the emotional engagement that people feel toward and organization.

The most dominant cause of absenteeism in the United States is family-related issues.

What is the numerator used in the formula used to calculate turnover over any period?

Human Resources in a Globally Competitive Business Environment

The Legal Context of Employment Decisions

Diversity at Work

Planning for People

Recruiting

Staffing

Training and On-Boarding

Performance Management

Managing Careers

Pay and Incentive Systems

Indirect Compensation: Employee Benefit Plans

Union Representation and Collective Bargaining

Procedural Justice and Ethics in Employee Relations

Safety, Health, and Employee Assistance Programs

International Dimensions of Human Resource Management

Filters

Exam 2: Workforce Analytics: The Financial Impact of HRM Activities

______ is the process of using data to influence key decision makers.

_______ is a multidimensional attitude; it is made up of attitudes toward pay,promotions,coworkers,supervision,the work itself,and so on.

What is the primary purpose of measuring turnover costs?

The _____ component of the LAMP model begins with the assumption that employee turnover is not equally important everywhere.

Winston is totally dissatisfied with his job as an accounts executive.Martha,his manager,need not worry about his performance because available evidence indicates that there is no correlation between job dissatisfaction and productivity.

At the level of the individual work unit,highly engaged employees cooperate with each other,they devote extra effort to innovation,but they don't adapt effectively to change.

The average employee in the United States has about _____ unscheduled absences per year.

Rather than identifying workers' weaknesses and attempting to fix them,where the gains will be short-lived,the best managers focus on strengths.

________ an emotional bond or linking of an individual to the organization that makes it difficult to leave.

Total pay is synonymous with the fixed costs,variable costs,or opportunity costs of employee time.

In retailing,there is a chain of cause and effect running from employee behavior to customer behavior to:

In the costing of employee turnover,the category of _____ costs includes the cost of the interviewer's time and the cost of the terminating employee's time.

Which of the following is NOT one of the broad categories of costs in the basic costing turnover model?

Lost supervisory hours must be considered when determining the cost of absenteeism.

If employees have employers who invest in training programs that promote job challenge and learning,autonomy,supervisor task support,a climate of respect and trust,work-life fit,and economic security then they should be highly engaged,satisfied with their jobs,and intend to stay.

From a business standpoint,absenteeism is any failure of an employee to report for or to remain at work as scheduled,regardless of reason.

In the context of absenteeism,_____ refers to formulas and to comparisons to industry averages and adjustments for seasonality.

_____ is(are)the emotional engagement that people feel toward and organization.

The most dominant cause of absenteeism in the United States is family-related issues.

What is the numerator used in the formula used to calculate turnover over any period?

Human Resources in a Globally Competitive Business Environment

The Legal Context of Employment Decisions

Diversity at Work

Planning for People

Recruiting

Staffing

Training and On-Boarding

Performance Management

Managing Careers

Pay and Incentive Systems

Indirect Compensation: Employee Benefit Plans

Union Representation and Collective Bargaining

Procedural Justice and Ethics in Employee Relations

Safety, Health, and Employee Assistance Programs

International Dimensions of Human Resource Management

Filters