Exam 9: Performance Management

The term BARS stands for:

Narrative essays are brief anecdotal reports by supervisors of things employees do that are particularly effective or ineffective in accomplishing parts of their jobs.

Of the many types of rater training programs available today,meta-analytic evidence has demonstrated reliably that 360-degree training is the most effective at improving the accuracy of performance appraisals.

When using _____,each employee is compared with every other employee,usually in terms of an overall category such as "present value to the organization."

Legal and scientific requirements for a successful appraisal system include all of the following EXCEPT:

_____ translate job requirements into levels of acceptable or unacceptable employee behavior.

Only 30 percent of respondents agreed that employees have a sense of trust in their performance-management system.

Graphic rating scales yield the depth of essays and critical incidents,but they are more time-consuming to develop and administer.

According to a study,individuals who tend to be most lenient:

One of the reasons it is difficult to execute well throughout an entire organization is that performance management demands daily,not annual,attention from every manager.

_____ are brief anecdotal reports by supervisors of things employees do that are particularly effective or ineffective in accomplishing parts of their jobs.

When determining adverse impact,organizations must keep records of who is eligible and interested in promotion.This defines the applicant group.

If objective performance data are available,which of the following is the best strategy to use?

_____ error results when a rater assigns his/her ratings on the basis of the employee's most recent performance,and is most likely to occur when appraisals are done only after long periods.

Relevance implies that there are clear links between the performance standards for a particular job and organizational objectives.

Appraisals provide organization justification to employees and thereby serve as vehicles for personal and career development.

Managers need as much encouragement and organizational support as possible if painless layoffs are going to take place.

An administrative exercise that is typically done once a year to identify and discuss job-relevant strengths and weaknesses of individuals or work teams is:

If employees lack the tools to reach the challenging goals they have set,they will become frustrated and disenchanted.

What three things must be done well in order to define performance properly?