Exam 10: The Order Entrysales Oes Process

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If a check of the inventory master data shows that the goods requested on a customer order are not in stock, an exception routine called a(n) ______________________________ process is initiated.

(Short Answer)
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CRM software is designed to manage all the data related to customers, such as marketing, field service, and contact management data.

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One-for-one checking in the OE/S process is a control plan that simplifies the data entry process, and may prevent the customer service representative from omitting data, to fill in certain fields, and reject incorrectly formatted fields to reduce input errors.

(True/False)
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______________________________ may reduce input errors by populating certain fields and rejecting incorrectly formatted fields, thereby preventing the customer service representative from omitting data or entering data with errors.

(Short Answer)
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The OE/S process sends the sales order notification to the billing department to notify them of a pending shipment.

(True/False)
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Preformatted screens in the OE/S process are a control plan that involves the detailed comparison of the individual elements appearing on two source documents.

(True/False)
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Vendor acknowledgements are sent to vendors to notify them that their orders have been accepted and to inform them of the expected delivery date.

(True/False)
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____ systems use the Internet to automate and manage purchases and the vendors from which these purchases are made with the predominate technology being electronic data interchange (EDI).

(Multiple Choice)
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When a source document provides authority for a business activity to occur, the source document is said to ______________________________ the activity.

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Bar code readers:

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A tickler file is one that is reviewed on a current and regular basis for the purpose of taking action to clear the items from that file.

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TB Figure 10.1 below shows the horizontal perspective of an OE/S process. Functional titles and information flows, depicted as documents, generated or captured by the OE/S process have been omitted from the figured and listed underneath it.  TB Figure 10.1 below shows the horizontal perspective of an OE/S process. Functional titles and information flows, depicted as documents, generated or captured by the OE/S process have been omitted from the figured and listed underneath it.     \begin{array}{lll} \text { Functional titles (for OE/S structures and } \\ \text { entities with which the process interacts) } &  \begin{array}{l} \text { Information Flows } \\ \text { (depicted as documents) } \end{array} \\ \\ \text { A. Credit department } & \text { L. Customer order } \\ \text { B. Sales order department } & \text { M. Credit request } \\ \text { C. Shipping department } & \text { N. Credit approval } \\ \text { D. VP finance } & \text { O. Acknowledgement (to customer) } \\ \text { E. VP logistics } & \text { P. Picking ticket (to warehouse) } \\ \text { F. B/AP/CR process } & \text { Q. Completed picking ticket (to shipping) } \\ \text { G. Carrier } & \text { R. Sales order (to B/AR/CR) } \\ \text { H. Customer } & \text { S. Shipping notice (to B/AP/CR) } \\ \text { I. General ledger } & \text { T. Shipping notice (to sales order dept.) } \\ \text { J. Warehouse } & \text { U. Shipping notice (to carrier) } \\ \text { K. VP marketing } & \text { V. Shipping notice (to general ledger) } \end{array}  Required: Number your paper from 1 to 23 Match the letter from the list to the appropriate number in TB Figure 10.1. Functional titles (for OE/S structures and entities with which the process interacts) Information Flows (depicted as documents) A. Credit department L. Customer order B. Sales order department M. Credit request C. Shipping department N. Credit approval D. VP finance O. Acknowledgement (to customer) E. VP logistics P. Picking ticket (to warehouse) F. B/AP/CR process Q. Completed picking ticket (to shipping) G. Carrier R. Sales order (to B/AR/CR) H. Customer S. Shipping notice (to B/AP/CR) I. General ledger T. Shipping notice (to sales order dept.) J. Warehouse U. Shipping notice (to carrier) K. VP marketing V. Shipping notice (to general ledger) Required: Number your paper from 1 to 23 Match the letter from the list to the appropriate number in TB Figure 10.1.

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If a check of the customer master data shows that the goods requested on a customer order are not in stock, an exception routine called a back order is initiated.

(True/False)
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In a typical OE/S process, validating a sales order likely would involve all of the following processes except:

(Multiple Choice)
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______________________________ systems are designed to allow a company to market, sell, deliver, and service goods and services to customers throughout the world via the Internet.

(Short Answer)
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In the OE/S process, the one input that creates the six outputs of general ledger inventory sales update, sales order notification, bill of lading, completed packing slip, shipping's billing notification, and customer acknowledgement is the ______________________________.

(Short Answer)
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In the ER diagram for OE/S, STOCK_PICK triggers ______________________________.

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When a transaction is terminated because of an error or other exception condition, such as when a customer refuses to accept a back order in the OE/S process, the transaction termination is shown on a DFD by a(n) ______________________________ data flow.

(Short Answer)
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When the sales-related data are captured in the sales order department and then the information flows to the managers housed in the marketing department, it is an example of a:

(Multiple Choice)
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______________________________ advises customer service representatives to check data entries for accuracy before moving on.

(Short Answer)
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