Question 1

The flow of information from OE/S to the credit department is an example of ______________________________ information flows.

Accepted Answer

The answer of The flow of information from OE/S to...

Question 2

One-for-one checking of ______________________________with the goods ensures that the correct goods are picked from the shelf and that any errors are detected and corrected in a timely manner (e.g., before the goods get to the shipping department).

Accepted Answer

The answer of One-for-one checking of ______________________________with the goods ensures...

Question 3

______________________________ segregates duties between the personnel who create the customer record and the personnel who create the sales order.

Accepted Answer

Independen

Question 4

Confirm input acceptance in the OE/S process is a control plan that tells the customer service representative that the order has been accepted.

Accepted Answer

A) True 
 B)False

Question 5

The concept behind ______________________________ is to cultivate customer relationships by prospecting, acquiring, servicing, and retaining customers.

Accepted Answer

customer relationshi

Question 6

Output devices that capture printed images or documents and convert them into electronic digital signals that can be stored in computer media are called scanners.

Accepted Answer

A) True 
 B)False

Question 7

Customer Relationship Management (CRM) tools can be used by marketing managers to connect with customers, to learn what they like and don't like, and about new products that they want.

Accepted Answer

A) True 
 B)False

Question 8

Customer credit check is a control plan that ensures that the organization protects its resources by dealing only with customers who have demonstrated an ability to satisfy their liabilities.

Accepted Answer

A) True 
 B)False

Question 9

A(n) ______________________________ is affixed to the inventory package sent to the customer and identifies the customer and the contents of the package.

Accepted Answer

The answer of A(n) ______________________________ is affixed to the inventory...

Question 10

The grouping of customers into categories based on key characteristics is called:

Accepted Answer

A)  itemization 
B)  Identification 
C)  segmentation 
D)  sales-force automation 
A)  itemization 
B)  Identification 
C)  segmentation 
D)  sales-force automation

Question 11

Which of the following is a horizontal information flow?

Accepted Answer

A)  sales order department requests credit approval from credit department 
B)  sales order department acknowledges the order to the customer 
C)  warehousing sends completed picking ticket to shipping 
D)  all of the above are horizontal information flows 
A)  sales order department requests credit approval from credit department 
B)  sales order department acknowledges the order to the customer 
C)  warehousing sends completed picking ticket to shipping 
D)  all of the above are horizontal information flows

Question 12

In the E-R diagram for OE/S, SALES_ORDERS activates the STOCK_PICK.

Accepted Answer

A) True 
 B)False

Question 13

Assuming that we separate the shipping and billing processes, which of the following data stores provides data to the typical OE/S process but is not updated by the process?

Accepted Answer

A)  general ledger master data 
B)  sales order master data 
C)  inventory master data 
D)  customer master data 
A)  general ledger master data 
B)  sales order master data 
C)  inventory master data 
D)  customer master data

Question 14

____ applications can handle both B2B and B2C business transactions.

Accepted Answer

A)  Customer relationship management 
B)  Buy-side 
C)  Sell-side 
D)  E-business 
A)  Customer relationship management 
B)  Buy-side 
C)  Sell-side 
D)  E-business

Question 15

The marketing data is a repository of a variety of sales-oriented data, some of which result from recording sales events and some of which originate from activities that do not culminate in completed sales, such as presales activities.

Accepted Answer

A) True 
 B)False

Question 16

A packing slip authorizes the warehouse to remove goods from the warehouse and send them to the shipping department.

Accepted Answer

A) True 
 B)False

Question 17

For a typical OE/S process to check a customer's credit, all of the following data stores likely would be consulted except the:

Accepted Answer

A)  general ledger master data 
B)  customer master data 
C)  accounts receivable master data 
D)  sales order master data 
A)  general ledger master data 
B)  customer master data 
C)  accounts receivable master data 
D)  sales order master data

Question 18

To satisfy customers the focus of new OE/S systems is generally on:

Accepted Answer

A)  mass marketing 
B)  segmented marketing strategies 
C)  individual customers 
D)  all of the above. 
A)  mass marketing 
B)  segmented marketing strategies 
C)  individual customers 
D)  all of the above.

Question 19

The customer master data is a data store that contains data identifying the particular characteristics of each customer.

Accepted Answer

A) True 
 B)False

Question 20

The file most important for ensuring validity of customer order inputs is the:

Accepted Answer

A)  customer master data 
B)  accounts receivable master data 
C)  marketing data 
D)  completed picking ticket data 
A)  customer master data 
B)  accounts receivable master data 
C)  marketing data 
D)  completed picking ticket data

The flow of information from OE/S to the credit department is an example of ______________________________ information flows.

One-for-one checking of ______________________________with the goods ensures that the correct goods are picked from the shelf and that any errors are detected and corrected in a timely manner (e.g., before the goods get to the shipping department).

______________________________ segregates duties between the personnel who create the customer record and the personnel who create the sales order.

Confirm input acceptance in the OE/S process is a control plan that tells the customer service representative that the order has been accepted.

The concept behind ______________________________ is to cultivate customer relationships by prospecting, acquiring, servicing, and retaining customers.

Output devices that capture printed images or documents and convert them into electronic digital signals that can be stored in computer media are called scanners.

Customer Relationship Management (CRM) tools can be used by marketing managers to connect with customers, to learn what they like and don't like, and about new products that they want.

Customer credit check is a control plan that ensures that the organization protects its resources by dealing only with customers who have demonstrated an ability to satisfy their liabilities.

A(n) ______________________________ is affixed to the inventory package sent to the customer and identifies the customer and the contents of the package.

The grouping of customers into categories based on key characteristics is called:

Which of the following is a horizontal information flow?

In the E-R diagram for OE/S, SALES_ORDERS activates the STOCK_PICK.

Assuming that we separate the shipping and billing processes, which of the following data stores provides data to the typical OE/S process but is not updated by the process?

____ applications can handle both B2B and B2C business transactions.

The marketing data is a repository of a variety of sales-oriented data, some of which result from recording sales events and some of which originate from activities that do not culminate in completed sales, such as presales activities.

A packing slip authorizes the warehouse to remove goods from the warehouse and send them to the shipping department.

For a typical OE/S process to check a customer's credit, all of the following data stores likely would be consulted except the:

To satisfy customers the focus of new OE/S systems is generally on:

The customer master data is a data store that contains data identifying the particular characteristics of each customer.

The file most important for ensuring validity of customer order inputs is the:

Introduction to Accounting Information Systems

Enterprise Systems

Electronic Business E-Business Systems

Documenting Information Systems

Database Management Systems

Relational Databases and SQL

Controlling Information Systems: Introduction to Enterprise Risk Management and Internal Control

Controlling Information Systems: Introduction to Pervasive Controls

Controlling Information Systems: Business Process and Application Controls

The Billingaccounts Receivablecash Receipts Barcr Process

The Purchasing Process

The Accounts Payablecash Disbursements Apcd Process

The Human Resources Process HR Management and Payroll Processes

Integrated Production Processes IPP

The General Ledger and Business Reporting GLBR Process

Acquiring and Implementing Accounting Information Systems

Filters

Exam 10: The Order Entrysales Oes Process

The flow of information from OE/S to the credit department is an example of ______________________________ information flows.

One-for-one checking of ______________________________with the goods ensures that the correct goods are picked from the shelf and that any errors are detected and corrected in a timely manner (e.g., before the goods get to the shipping department).

______________________________ segregates duties between the personnel who create the customer record and the personnel who create the sales order.

Confirm input acceptance in the OE/S process is a control plan that tells the customer service representative that the order has been accepted.

The concept behind ______________________________ is to cultivate customer relationships by prospecting, acquiring, servicing, and retaining customers.

Output devices that capture printed images or documents and convert them into electronic digital signals that can be stored in computer media are called scanners.

Customer Relationship Management (CRM) tools can be used by marketing managers to connect with customers, to learn what they like and don't like, and about new products that they want.

Customer credit check is a control plan that ensures that the organization protects its resources by dealing only with customers who have demonstrated an ability to satisfy their liabilities.

A(n) ______________________________ is affixed to the inventory package sent to the customer and identifies the customer and the contents of the package.

The grouping of customers into categories based on key characteristics is called:

Which of the following is a horizontal information flow?

In the E-R diagram for OE/S, SALES_ORDERS activates the STOCK_PICK.

Assuming that we separate the shipping and billing processes, which of the following data stores provides data to the typical OE/S process but is not updated by the process?

____ applications can handle both B2B and B2C business transactions.

The marketing data is a repository of a variety of sales-oriented data, some of which result from recording sales events and some of which originate from activities that do not culminate in completed sales, such as presales activities.

A packing slip authorizes the warehouse to remove goods from the warehouse and send them to the shipping department.

For a typical OE/S process to check a customer's credit, all of the following data stores likely would be consulted except the:

To satisfy customers the focus of new OE/S systems is generally on:

The customer master data is a data store that contains data identifying the particular characteristics of each customer.

The file most important for ensuring validity of customer order inputs is the:

Introduction to Accounting Information Systems

Enterprise Systems

Electronic Business E-Business Systems

Documenting Information Systems

Database Management Systems

Relational Databases and SQL

Controlling Information Systems: Introduction to Enterprise Risk Management and Internal Control

Controlling Information Systems: Introduction to Pervasive Controls

Controlling Information Systems: Business Process and Application Controls

The Billingaccounts Receivablecash Receipts Barcr Process

The Purchasing Process

The Accounts Payablecash Disbursements Apcd Process

The Human Resources Process HR Management and Payroll Processes

Integrated Production Processes IPP

The General Ledger and Business Reporting GLBR Process

Acquiring and Implementing Accounting Information Systems

Filters