Exam 10: The Order Entrysales Oes Process

A(n) ______________________________ authorizes the warehouse to remove goods from the warehouse and send them to the shipping department.

In the ER diagram for OE/S, SALES_ORDERS activates ______________________________.

Which of the following documents represents a contract between two parties?

The ______________________________ data is the repository of a variety of sales-oriented data, some of which result from recording sales events and some of which originate from activities that do not culminate in completed sales, such as presales activities.

______________________________ is used to recognize patterns of handwritten or printed characters.

The primary function of the OE/S process is to create information flows that support:

The order entry/sales (OE/S) process includes the first four steps in the ______________________________ process.

The OE/S process includes the first four steps in the order-to-sales process. The order of these four steps is:

______________________________ master data contains a record of each item that is stocked in the warehouse or regularly ordered from a vendor.

Data warehousing applications in organizations are usually viewed as being focused on either operational or analytical applications.

Sales-force automation software may be used to route calls to a particular sales representative who has previously worked with the customer.

In constructing a control matrix for an OE/S process, the principal data input(s) to the information system likely would be:

The ultimate goal of the OE/S process is:

The OE/S process helps support the decision needs of the ______________________________ and ______________________________ functions.

A data flow or event that causes a process to begin is called a:

The following systems flowchart depicts a portion of the OE/S Process: Required: Based on the flowchart (TB Figure 10.10): a. Complete the flowchart by matching the 8 blank items, which are indicated by the letters A through H with the 8 items listed below: 1. Bill of Lading 2. Compare order number and quantities 3. Completed picking ticket (with bar codes) 4. Display sales order 5. Enterprise database 6. Accept shipment 7. Packing Slip 8. Scan bar codes on picking ticket b. Name the present and missing control plans identified with the letters P and M in the flowchart.

Which of the following goals is not an example of an operations process goal of the typical OE/S process?

A specific type of reject stub is called a(n):

______________________________ is a control plan that establishes, for shipping personnel, that someone other than warehouse personnel authorized a shipment.

Below is the narrative of the "Execute shipping notice" portion (i.e., bubble 3.0) of the order entry/sales process. Narrative Description This narrative describes activities that normally take place in a shipping department. Process 3.1 receives two data flows, namely the completed picking ticket and data retrieved from the sales order master data. The shipping clerk matches the quantity of the goods, the quantity on the picking ticket, and the quantity stored in the sales order master data. If the details agree, the matched sales order is forwarded to process 3.2. If the details of the data flows do not agree, process 3.1 rejects the order and initiates procedures for resolving any discrepancies. When process 3.2 receives a matched sales order from process 3.1, it produces and disseminates notices of the shipment and updates the sales order and inventory master data. The sales order master data is updated to reflect the fact that the goods have been picked, packed, and shipped. The inventory master data is updated to change the quantity allocated for the sales order to an actual shipment, thus reducing the quantity of inventory on hand. We generally expect the dissemination of notices will include the following data flows: $\text {Shipping notifies billing to begin the invaicing process.}$ $\text {A bill of lading is attached to the autside of the goods being shipged and is given to the}$ $\text { carrier.}$ $\text {A packing slip is inserted into the goods being shipped and is given to the carrier.}$ $\text {The flow "General ledger inventary sales update" notifes the general ledger pracess that }$ $\text {inventary has been sold and the cost of goods sold has increased.}$ Required: From the DFD in TB Figure 10.6 and the narrative description above, explode bubble 3.0 into a lower-level diagram showing the details of that process.