Question 1

Action research is a highly participative process.

Accepted Answer

A) True 
 B)False

Question 2

Which of these statements about managing change is FALSE?

Accepted Answer

A) Employees are less likely to resist change when change agents mainly increase the driving forces for change. 
B) Employees who develop an urgency for change tend to increase their motivation to change. 
C) Change is more successful when the restraining forces are reduced. 
D) Unfreezing the status quo occurs when change agents create disequilibrium between the driving and restraining forces. 
E) Force field analysis includes the ideas of unfreezing the status quo and refreezing the desired conditions. 
A) Employees are less likely to resist change when change agents mainly increase the driving forces for change. 
B) Employees who develop an urgency for change tend to increase their motivation to change. 
C) Change is more successful when the restraining forces are reduced. 
D) Unfreezing the status quo occurs when change agents create disequilibrium between the driving and restraining forces. 
E) Force field analysis includes the ideas of unfreezing the status quo and refreezing the desired conditions.

Question 3

A key element of leading change is a strategic vision.

Accepted Answer

A) True 
 B)False

Question 4

The CEO of a small manufacturing company (120 employees)recently heard about a large group intervention called future search meetings that can bring about organizational change.The CEO says he wants to "put the entire system in the room" and use a future search meeting to convince employees that they need to reduce costs to remain competitive.The CEO has invited you,as a future search conference expert,to discuss what this large group intervention process is and how well it might work for the CEO.

Accepted Answer

The answer to this has two parts.First,s

Question 5

Until recently,employees at a regional building of a large telephone company were throwing out nearly two tons of rubbish every day.To reduce the amount of waste at the 12-storey building,a special task force was set up consisting of respected employees representing most areas within the building.The task force reviewed practices in other organizations and developed action plans to implement the changes.Employees received weekly information via email during the two months before the program started about what changes they should expect.Employees attended special sessions that showed them how to reduce paper waste by using both sides of paper,using scrap paper as memo pads,reusing office envelopes and relying more on email and voice mail than written memos.A special telephone hotline was set up so that employees could get answers to questions about recycling and ease their concerns about the change.The program also created barriers to wasteful behavior.Paper towels were replaced with electric hand dryers in the washrooms.Styrofoam cups were replaced with reusable mugs at each employee's desk.Wastepaper baskets in each cubicle were removed.In their place,employees were given tiny reusable bags to carry non-recyclables to specially marked trash cans located elsewhere in the building.The task force monitored waste every week and displayed the results on a large graph in the building entrance.What strategies did this company use to minimize resistance to change?

Accepted Answer

This true incident at a telephone compan

Question 6

Ideally,the membership in a guiding coalition should include:

Accepted Answer

A) a diagonal swath of employees. 
B) employees with different functions. 
C) employees from most levels in the organization. 
D) only senior executives with the authority to initiate change. 
E) only a diagonal swath of employees;employees with different functions;and employees from most levels in the organization. 
A) a diagonal swath of employees. 
B) employees with different functions. 
C) employees from most levels in the organization. 
D) only senior executives with the authority to initiate change. 
E) only a diagonal swath of employees;employees with different functions;and employees from most levels in the organization.

Question 7

Negotiation is the highest priority and first strategy required for any organizational change.

Accepted Answer

A) True 
 B)False

Question 8

Unfreezing refers to:

Accepted Answer

A) getting one's own way in organizational politics. 
B) a management practice used to discourage newcomers from staying with the organization. 
C) ensuring that the change effort is diffused to others within the organization. 
D) improving organizational communication. 
E) producing disequilibrium between the driving and restraining forces of changE. 
A) getting one's own way in organizational politics. 
B) a management practice used to discourage newcomers from staying with the organization. 
C) ensuring that the change effort is diffused to others within the organization. 
D) improving organizational communication. 
E) producing disequilibrium between the driving and restraining forces of changE.

Question 9

Diffusion of change is more likely to succeed if people involved in the pilot project receive recognition and rewards for changing their previous work practices.

Accepted Answer

A) True 
 B)False

Question 10

In organizational change,employee involvement should be used:

Accepted Answer

A) when other strategies are ineffective and the company needs to change quickly. 
B) when employees need to break old routines and learn new role patterns. 
C) every time the organization needs to change. 
D) when employees will clearly lose something of value and the company must change quickly. 
E) when the company needs more employee commitment to the change and has sufficient timE. 
A) when other strategies are ineffective and the company needs to change quickly. 
B) when employees need to break old routines and learn new role patterns. 
C) every time the organization needs to change. 
D) when employees will clearly lose something of value and the company must change quickly. 
E) when the company needs more employee commitment to the change and has sufficient timE.

Question 11

One problem with negotiation is that it tends to produce compliance rather than commitment to the change process.

Accepted Answer

A) True 
 B)False

Question 12

Communication should be applied to reduce resistance to change where the change must occur quickly with little financial cost.

Accepted Answer

A) True 
 B)False

Question 13

Resistance is a form of voice.

Accepted Answer

A) True 
 B)False

Question 14

Some organizational change practices run the risk of violating individual privacy rights.

Accepted Answer

A) True 
 B)False

Question 15

The action research approach was first introduced in the 1960s.

Accepted Answer

A) True 
 B)False

Action research is a highly participative process.

Which of these statements about managing change is FALSE?

A key element of leading change is a strategic vision.

Ideally,the membership in a guiding coalition should include:

Negotiation is the highest priority and first strategy required for any organizational change.

Unfreezing refers to:

Diffusion of change is more likely to succeed if people involved in the pilot project receive recognition and rewards for changing their previous work practices.

In organizational change,employee involvement should be used:

One problem with negotiation is that it tends to produce compliance rather than commitment to the change process.

Communication should be applied to reduce resistance to change where the change must occur quickly with little financial cost.

Resistance is a form of voice.

Some organizational change practices run the risk of violating individual privacy rights.

The action research approach was first introduced in the 1960s.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters

Exam 15: Organizational Change

Action research is a highly participative process.

Which of these statements about managing change is FALSE?

A key element of leading change is a strategic vision.

Ideally,the membership in a guiding coalition should include:

Negotiation is the highest priority and first strategy required for any organizational change.

Unfreezing refers to:

Diffusion of change is more likely to succeed if people involved in the pilot project receive recognition and rewards for changing their previous work practices.

In organizational change,employee involvement should be used:

One problem with negotiation is that it tends to produce compliance rather than commitment to the change process.

Communication should be applied to reduce resistance to change where the change must occur quickly with little financial cost.

Resistance is a form of voice.

Some organizational change practices run the risk of violating individual privacy rights.

The action research approach was first introduced in the 1960s.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters