Question 1

One problem that communication,learning,and employee involvement have in minimizing resistance to change is that:

Accepted Answer

A) they tend to change people too quickly. 
B) they are rarely effective at minimizing resistance to change. 
C) they create compliance but not commitment to the change process. 
D) they are time-consuming. 
E) they change people too quickly. 
A) they tend to change people too quickly. 
B) they are rarely effective at minimizing resistance to change. 
C) they create compliance but not commitment to the change process. 
D) they are time-consuming. 
E) they change people too quickly.

Question 2

Action research is a highly _______ process.

Accepted Answer

A) dangerous 
B) appreciative 
C) participative 
D) coercive 
E) reflective 
A) dangerous 
B) appreciative 
C) participative 
D) coercive 
E) reflective

Question 3

Viral change is an increasingly respected way to support the organizational change process.

Accepted Answer

A) True 
 B)False

Question 4

When managing change,learning interventions should be used:

Accepted Answer

A) to break routines that cause resistance to change. 
B) when incongruent organizational systems reinforce past behaviours and cause resistance to new behaviours. 
C) when employees resist change due to direct costs. 
D) in all change management activities. 
E) only when all other strategies have failed. 
A) to break routines that cause resistance to change. 
B) when incongruent organizational systems reinforce past behaviours and cause resistance to new behaviours. 
C) when employees resist change due to direct costs. 
D) in all change management activities. 
E) only when all other strategies have failed.

Question 5

Suppose a coalition of employees will clearly lose out after a change is initiated,and they have enough power to scuttle the change effort.Assuming the change effort can proceed slowly,the preferred strategy for dealing with this type of resistance to change is:

Accepted Answer

A) communication. 
B) employee involvement. 
C) stress management. 
D) negotiation. 
E) coercion. 
A) communication. 
B) employee involvement. 
C) stress management. 
D) negotiation. 
E) coercion.

Question 6

A major consumer-products company wanted to create a more entrepreneurial and marketing-oriented culture.After failing to bring about the change through middle management,senior executives worked directly with selected teams of front-line employees.These teams,which represented each area of the organization,worked on special projects outside the normal organizational structure.This intervention is closest to which organizational change strategy?

Accepted Answer

A) Appreciative inquiry 
B) Process consultation 
C) Parallel learning structures 
D) Action research 
E) Search conferences 
A) Appreciative inquiry 
B) Process consultation 
C) Parallel learning structures 
D) Action research 
E) Search conferences

Question 7

Western organizational change models assume that change is a cyclical phenomenon.

Accepted Answer

A) True 
 B)False

Question 8

Information systems and reward systems can help to refreeze the desired conditions in organizational change.

Accepted Answer

A) True 
 B)False

Question 9

Which of these conditions tend to aid the diffusion of change to other parts of the organization?

Accepted Answer

A) The pilot project has received favourable media attention. 
B) Top management is committed to the change. 
C) Participants in the pilot project are able to explain the process easily enough to people in other parts of the organization. 
D) Managers who support and reinforce the desired behaviours. 
E) All of these tend to aid the diffusion of changE. 
A) The pilot project has received favourable media attention. 
B) Top management is committed to the change. 
C) Participants in the pilot project are able to explain the process easily enough to people in other parts of the organization. 
D) Managers who support and reinforce the desired behaviours. 
E) All of these tend to aid the diffusion of changE.

Question 10

Increasing the driving forces and reducing the restraining forces tends to:

Accepted Answer

A) reduce the need for change. 
B) unfreeze the status quo. 
C) refreeze the status quo. 
D) increase environmental stability. 
E) increase equilibrium. 
A) reduce the need for change. 
B) unfreeze the status quo. 
C) refreeze the status quo. 
D) increase environmental stability. 
E) increase equilibrium.

Question 11

Organizational change is more successful if the change agent prevents its diffusion from one part of the organization to other parts.

Accepted Answer

A) True 
 B)False

Question 12

Which of these conditions would tend to LIMIT the diffusion of change to other parts of the organization?

Accepted Answer

A) The pilot project is successful within the first couple of years. 
B) Top management is committed to the change. 
C) Employees who do not interact with and learn from others who have already applied the new practices. 
D) The union leadership supports the change effort. 
E) All of these limit the diffusion of changE. 
A) The pilot project is successful within the first couple of years. 
B) Top management is committed to the change. 
C) Employees who do not interact with and learn from others who have already applied the new practices. 
D) The union leadership supports the change effort. 
E) All of these limit the diffusion of changE.

Question 13

In force field analysis,stability occurs when the driving forces and restraining forces are roughly of equal strength in opposite directions.

Accepted Answer

A) True 
 B)False

Question 14

The four stages of appreciative inquiry,in order,are:

Accepted Answer

A) problem identification,envisioning,choosing the best solution,appreciating. 
B) dialoguing,innovating,creating,appreciating. 
C) problem identification,causal analysis,recommended solutions,choosing the best solution. 
D) discovery,dreaming,designing,delivering. 
E) None of these states the four stages in order. 
A) problem identification,envisioning,choosing the best solution,appreciating. 
B) dialoguing,innovating,creating,appreciating. 
C) problem identification,causal analysis,recommended solutions,choosing the best solution. 
D) discovery,dreaming,designing,delivering. 
E) None of these states the four stages in order.

Question 15

Action research usually assumes that the change agent originates outside the system.

Accepted Answer

A) True 
 B)False

Question 16

In Lewin's force field analysis model,refreezing occurs when the organization's systems and structures are aligned with the desired behaviours.

Accepted Answer

A) True 
 B)False

Question 17

Describe three ethical problems that may arise from organizational change activities.

Accepted Answer

The textbook identifies four ethical pro

Question 18

Refreezing refers to:

Accepted Answer

A) getting one's own way in organizational politics. 
B) a management practice used to discourage newcomers from staying with the organization. 
C) aligning the organization's systems with the desired behaviours to support and reinforce the new role patterns. 
D) repeating the change process a second time,because the first attempt to freeze the changes were unsuccessful. 
E) producing disequilibrium between the driving and restraining forces of changE. 
A) getting one's own way in organizational politics. 
B) a management practice used to discourage newcomers from staying with the organization. 
C) aligning the organization's systems with the desired behaviours to support and reinforce the new role patterns. 
D) repeating the change process a second time,because the first attempt to freeze the changes were unsuccessful. 
E) producing disequilibrium between the driving and restraining forces of changE.

Question 19

The preferred strategy for unfreezing the current situation is to increase the restraining forces and reduce or remove the driving forces.

Accepted Answer

A) True 
 B)False

Question 20

Action research takes the view that organizational change is all about bringing about real change,not testing theory.

Accepted Answer

A) True 
 B)False

One problem that communication,learning,and employee involvement have in minimizing resistance to change is that:

Action research is a highly _______ process.

Viral change is an increasingly respected way to support the organizational change process.

When managing change,learning interventions should be used:

Suppose a coalition of employees will clearly lose out after a change is initiated,and they have enough power to scuttle the change effort.Assuming the change effort can proceed slowly,the preferred strategy for dealing with this type of resistance to change is:

Western organizational change models assume that change is a cyclical phenomenon.

Information systems and reward systems can help to refreeze the desired conditions in organizational change.

Which of these conditions tend to aid the diffusion of change to other parts of the organization?

Increasing the driving forces and reducing the restraining forces tends to:

Organizational change is more successful if the change agent prevents its diffusion from one part of the organization to other parts.

Which of these conditions would tend to LIMIT the diffusion of change to other parts of the organization?

In force field analysis,stability occurs when the driving forces and restraining forces are roughly of equal strength in opposite directions.

The four stages of appreciative inquiry,in order,are:

Action research usually assumes that the change agent originates outside the system.

In Lewin's force field analysis model,refreezing occurs when the organization's systems and structures are aligned with the desired behaviours.

Describe three ethical problems that may arise from organizational change activities.

Refreezing refers to:

The preferred strategy for unfreezing the current situation is to increase the restraining forces and reduce or remove the driving forces.

Action research takes the view that organizational change is all about bringing about real change,not testing theory.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters

Exam 15: Organizational Change

One problem that communication,learning,and employee involvement have in minimizing resistance to change is that:

Action research is a highly _______ process.

Viral change is an increasingly respected way to support the organizational change process.

When managing change,learning interventions should be used:

Suppose a coalition of employees will clearly lose out after a change is initiated,and they have enough power to scuttle the change effort.Assuming the change effort can proceed slowly,the preferred strategy for dealing with this type of resistance to change is:

Western organizational change models assume that change is a cyclical phenomenon.

Information systems and reward systems can help to refreeze the desired conditions in organizational change.

Which of these conditions tend to aid the diffusion of change to other parts of the organization?

Increasing the driving forces and reducing the restraining forces tends to:

Organizational change is more successful if the change agent prevents its diffusion from one part of the organization to other parts.

Which of these conditions would tend to LIMIT the diffusion of change to other parts of the organization?

In force field analysis,stability occurs when the driving forces and restraining forces are roughly of equal strength in opposite directions.

The four stages of appreciative inquiry,in order,are:

Action research usually assumes that the change agent originates outside the system.

In Lewin's force field analysis model,refreezing occurs when the organization's systems and structures are aligned with the desired behaviours.

Describe three ethical problems that may arise from organizational change activities.

Refreezing refers to:

The preferred strategy for unfreezing the current situation is to increase the restraining forces and reduce or remove the driving forces.

Action research takes the view that organizational change is all about bringing about real change,not testing theory.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters