Question 1

The force field analysis model includes all of the following EXCEPT:

Accepted Answer

A) constraining forces. 
B) driving forces. 
C) unfreezing. 
D) refreezing. 
E) restraining forces. 
A) constraining forces. 
B) driving forces. 
C) unfreezing. 
D) refreezing. 
E) restraining forces.

Question 2

Which of the following is NOT a key principle of appreciative inquiry?

Accepted Answer

A) Constructionist 
B) Anticipatory 
C) Poetic 
D) Asynchronous 
E) Positive 
A) Constructionist 
B) Anticipatory 
C) Poetic 
D) Asynchronous 
E) Positive

Question 3

In the appreciative inquiry approach,the _______ principle states that organizations are open books,so we have choices in how they may be perceived,framed,and described.

Accepted Answer

A) constructionist 
B) literal 
C) poetic 
D) anticipatory 
E) simultaneity 
A) constructionist 
B) literal 
C) poetic 
D) anticipatory 
E) simultaneity

Question 4

According to force field analysis,organizational change is more likely to occur by:

Accepted Answer

A) increasing the driving forces and decreasing the restraining forces. 
B) decreasing the process forces and increasing the driving forces. 
C) increasing the driving forces and increasing the restraining forces. 
D) decreasing both the driving forces and the restraining forces. 
E) Force field analysis says that none of these will assist organizational changE. 
A) increasing the driving forces and decreasing the restraining forces. 
B) decreasing the process forces and increasing the driving forces. 
C) increasing the driving forces and increasing the restraining forces. 
D) decreasing both the driving forces and the restraining forces. 
E) Force field analysis says that none of these will assist organizational changE.

Question 5

Refreezing requires the establishment of organizational systems that are compatible with the desired changes.

Accepted Answer

A) True 
 B)False

Question 6

Resistance to change potentially engages people to think about the change strategy and process.

Accepted Answer

A) True 
 B)False

Question 7

Future search conferences are meetings among a small task force of senior executives who have been given the mandate to look for a change agent on a particular corporate strategy.

Accepted Answer

A) True 
 B)False

Question 8

Action research is __________ change process.

Accepted Answer

A) a coercive 
B) a problem-focused 
C) an autocratic 
D) a parallel organization 
E) a consultant-free 
A) a coercive 
B) a problem-focused 
C) an autocratic 
D) a parallel organization 
E) a consultant-free

Question 9

One of the main problems with employee resistance is that:

Accepted Answer

A) it decreases environmental stability. 
B) it undermines the authority of management. 
C) it wastes valuable time and other precious organizational resources. 
D) change agents sometimes interpret it as relationship conflict. 
E) All of these apply. 
A) it decreases environmental stability. 
B) it undermines the authority of management. 
C) it wastes valuable time and other precious organizational resources. 
D) change agents sometimes interpret it as relationship conflict. 
E) All of these apply.

Question 10

Appreciative inquiry is deeply grounded in the emerging philosophy of positive organizational behaviour.

Accepted Answer

A) True 
 B)False

Question 11

BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:

Accepted Answer

A) communication. 
B) learning. 
C) stress management. 
D) negotiation. 
E) coercion. 
A) communication. 
B) learning. 
C) stress management. 
D) negotiation. 
E) coercion.

Question 12

Action research is the process of determining whether the change process is ethical or not.

Accepted Answer

A) True 
 B)False

Question 13

Action research is a problem-focused process of organizational change.

Accepted Answer

A) True 
 B)False

Question 14

Discuss two cross-cultural concerns that potentially arise from organizational change activities.

Accepted Answer

One concern is that they are based on th

Question 15

In one survey,71 percent of Canadian human resource managers said employees resist changes put forward by management.

Accepted Answer

A) True 
 B)False

Question 16

ACME Building Supplies is about to introduce a new customer service program that will affect all of its 200 sales and service employees.Job duties will be changed and the employee reward system will be altered to fit this new customer focus.Moreover,the company wants to improve the efficiency of work processes,thereby removing some of the comfortable (and often leisurely)routines that employees have followed over the years.Describe three types of forces resisting change that the company will potentially experience during this change process.

Accepted Answer

Students may answer this by describing a

Question 17

Which model of organizational change explicitly refers to unfreezing the current situation and refreezing the desired state?

Accepted Answer

A) Parallel learning structures 
B) Future search analysis 
C) Appreciative inquiry 
D) Transformational analysis 
E) Force field analysis 
A) Parallel learning structures 
B) Future search analysis 
C) Appreciative inquiry 
D) Transformational analysis 
E) Force field analysis

Question 18

One of the main advantages of rapid change is that it is less risky than incremental change.

Accepted Answer

A) True 
 B)False

Question 19

According to a study of Canadian bank employees,______ resistance is much more common than ______ resistance.

Accepted Answer

A) explicit;implied 
B) subtle;overt 
C) systemic;localized 
D) overt;subtle 
E) individual;organizational 
A) explicit;implied 
B) subtle;overt 
C) systemic;localized 
D) overt;subtle 
E) individual;organizational

Question 20

The chief executive of a large telecommunications company wanted to restructure the organization so product leaders would have more power than the executives in charge of each region.The regional executives tried to prevent this restructuring because it would weaken their power and possibly reduce their salaries in the long term.This action by the regional executives is mainly an example of resistance due to:

Accepted Answer

A) fear of the unknown. 
B) saving face. 
C) negative valence of change. 
D) breaking routines. 
E) incongruent organizational systems. 
A) fear of the unknown. 
B) saving face. 
C) negative valence of change. 
D) breaking routines. 
E) incongruent organizational systems.

The force field analysis model includes all of the following EXCEPT:

Which of the following is NOT a key principle of appreciative inquiry?

In the appreciative inquiry approach,the _______ principle states that organizations are open books,so we have choices in how they may be perceived,framed,and described.

According to force field analysis,organizational change is more likely to occur by:

Refreezing requires the establishment of organizational systems that are compatible with the desired changes.

Resistance to change potentially engages people to think about the change strategy and process.

Future search conferences are meetings among a small task force of senior executives who have been given the mandate to look for a change agent on a particular corporate strategy.

Action research is __________ change process.

One of the main problems with employee resistance is that:

Appreciative inquiry is deeply grounded in the emerging philosophy of positive organizational behaviour.

BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:

Action research is the process of determining whether the change process is ethical or not.

Action research is a problem-focused process of organizational change.

Discuss two cross-cultural concerns that potentially arise from organizational change activities.

In one survey,71 percent of Canadian human resource managers said employees resist changes put forward by management.

Which model of organizational change explicitly refers to unfreezing the current situation and refreezing the desired state?

One of the main advantages of rapid change is that it is less risky than incremental change.

According to a study of Canadian bank employees, resistance is much more common than resistance.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters

Exam 15: Organizational Change

The force field analysis model includes all of the following EXCEPT:

Which of the following is NOT a key principle of appreciative inquiry?

In the appreciative inquiry approach,the _______ principle states that organizations are open books,so we have choices in how they may be perceived,framed,and described.

According to force field analysis,organizational change is more likely to occur by:

Refreezing requires the establishment of organizational systems that are compatible with the desired changes.

Resistance to change potentially engages people to think about the change strategy and process.

Future search conferences are meetings among a small task force of senior executives who have been given the mandate to look for a change agent on a particular corporate strategy.

Action research is __________ change process.

One of the main problems with employee resistance is that:

Appreciative inquiry is deeply grounded in the emerging philosophy of positive organizational behaviour.

BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:

Action research is the process of determining whether the change process is ethical or not.

Action research is a problem-focused process of organizational change.

Discuss two cross-cultural concerns that potentially arise from organizational change activities.

In one survey,71 percent of Canadian human resource managers said employees resist changes put forward by management.

Which model of organizational change explicitly refers to unfreezing the current situation and refreezing the desired state?

One of the main advantages of rapid change is that it is less risky than incremental change.

According to a study of Canadian bank employees,______ resistance is much more common than ______ resistance.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters

According to a study of Canadian bank employees, resistance is much more common than resistance.