Question 1

According to the A-B-C model of behaviour modification,antecedents:

Accepted Answer

A) have no effect on behaviour. 
B) cause people to act more randomly. 
C) inform employees that certain behaviours will have particular consequences. 
D) represent an older perspective of behaviour modification that is no longer relevant. 
E) cause people to act more randomly and inform employees that certain behaviours will have particular consequences. 
A) have no effect on behaviour. 
B) cause people to act more randomly. 
C) inform employees that certain behaviours will have particular consequences. 
D) represent an older perspective of behaviour modification that is no longer relevant. 
E) cause people to act more randomly and inform employees that certain behaviours will have particular consequences.

Question 2

Which of these statements about expectancy theory is FALSE?

Accepted Answer

A) Expectancy theory details a person's thinking process when translating demands from competing drives. 
B) Expectancy theory doesn't explain motivation in different cultures. 
C) Expectancy theory explains why coaching and pay-for-performance motivate employees. 
D) Expectancy theory emphasizes rational thinking more than emotions. 
E) Expectancy theory offers one of the best models available for predicting work effort and motivation. 
A) Expectancy theory details a person's thinking process when translating demands from competing drives. 
B) Expectancy theory doesn't explain motivation in different cultures. 
C) Expectancy theory explains why coaching and pay-for-performance motivate employees. 
D) Expectancy theory emphasizes rational thinking more than emotions. 
E) Expectancy theory offers one of the best models available for predicting work effort and motivation.

Question 3

Overreward inequity occurs whenever other people receive less money than you do.

Accepted Answer

A) True 
 B)False

Question 4

With respect to procedural justice,the "value-expressive" function which "voice" provides refers to:

Accepted Answer

A) the feeling employees get when they feel valued at work. 
B) the way employees feel after voicing their opinions. 
C) the cathartic benefits of shouting at each other. 
D) the sense of pride employees derive when they are eloquent during presentations. 
E) None of the answers are correct. 
A) the feeling employees get when they feel valued at work. 
B) the way employees feel after voicing their opinions. 
C) the cathartic benefits of shouting at each other. 
D) the sense of pride employees derive when they are eloquent during presentations. 
E) None of the answers are correct.

Question 5

Maslow's view of employee motivation:

Accepted Answer

A) became the foundation of positive organizational behaviour. 
B) helped employers standardize reward systems. 
C) was that we should focus mostly on need deprivation. 
D) encouraged others to narrowly define needs or drives. 
E) introduced a mechanistic perspective of the workplace in organizational behaviour. 
A) became the foundation of positive organizational behaviour. 
B) helped employers standardize reward systems. 
C) was that we should focus mostly on need deprivation. 
D) encouraged others to narrowly define needs or drives. 
E) introduced a mechanistic perspective of the workplace in organizational behaviour.

Question 6

Receiving a commission only when a sale is made represents:

Accepted Answer

A) a variable ratio schedule. 
B) negative reinforcement. 
C) non fixed interval schedule. 
D) self-serving bias. 
E) a fixed ratio schedulE. 
A) a variable ratio schedule. 
B) negative reinforcement. 
C) non fixed interval schedule. 
D) self-serving bias. 
E) a fixed ratio schedulE.

Question 7

Four-drive theory states that the four drives:

Accepted Answer

A) counterbalance each other. 
B) are arranged in a hierarchy. 
C) are learned,not innate. 
D) are equivalent to the top four needs in Maslow's needs hierarchy. 
E) should not be fulfilled in organizational settings. 
A) counterbalance each other. 
B) are arranged in a hierarchy. 
C) are learned,not innate. 
D) are equivalent to the top four needs in Maslow's needs hierarchy. 
E) should not be fulfilled in organizational settings.

Question 8

Motivation is one of the four essential drivers of individual behaviour and performance.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements about drives is FALSE?

Accepted Answer

A) They are also called primary needs. 
B) They activate emotions,which put us in a state of readiness to act. 
C) They include only basic physiological essentials,such as hunger and thirst. 
D) Drives and emotions represent the primary sources of motivation. 
E) All of the choices are correct. 
A) They are also called primary needs. 
B) They activate emotions,which put us in a state of readiness to act. 
C) They include only basic physiological essentials,such as hunger and thirst. 
D) Drives and emotions represent the primary sources of motivation. 
E) All of the choices are correct.

Question 10

People with a high need for achievement tend to avoid risks and prefer working in teams.

Accepted Answer

A) True 
 B)False

Question 11

Combining goal setting with monetary incentives motivates many employees to set up difficult goals.

Accepted Answer

A) True 
 B)False

Question 12

You want production employees at your company to be more motivated to complete their assignments more efficiently.They are confident that they can perform their jobs more efficiently and the rewards you give employees (pay cheques,paid time off,etc. )are valued by these people.Identify the one element of expectancy theory that requires improvement and identify three possible actions that would increase employee motivation through this element.

Accepted Answer

Students need to answer this question by

Question 13

One problem with balanced scorecards is that they:

Accepted Answer

A) apply to executives rather than to non-management employees. 
B) rely on the company's share price to measure organizational performance. 
C) operate as an individual incentive. 
D) companies chose goals that easily measured rather than valuable. 
E) All of the answers are correct. 
A) apply to executives rather than to non-management employees. 
B) rely on the company's share price to measure organizational performance. 
C) operate as an individual incentive. 
D) companies chose goals that easily measured rather than valuable. 
E) All of the answers are correct.

Question 14

Goal setting is rated by experts as:

Accepted Answer

A) one of the top OB theories in terms of validity and usefulness. 
B) a theory that motivates executives but has little or no effect on the motivation of non-management staff. 
C) a theory which has the opposite effect on employee motivation than was originally intended. 
D) None of the answers apply. 
E) one of the top OB theories in terms of validity and usefulness,but has the opposite effect on employee motivation than was originally intended. 
A) one of the top OB theories in terms of validity and usefulness. 
B) a theory that motivates executives but has little or no effect on the motivation of non-management staff. 
C) a theory which has the opposite effect on employee motivation than was originally intended. 
D) None of the answers apply. 
E) one of the top OB theories in terms of validity and usefulness,but has the opposite effect on employee motivation than was originally intended.

Question 15

Explain why behaviour modelling is often more effective than direct reinforcement for helping employees to learn new behaviours.

Accepted Answer

Behaviour modelling is often more effect

Question 16

Voice and the right to appeal are two important practices that influence:

Accepted Answer

A) the size of outcome valences. 
B) a person's innate drives. 
C) a person's location in Maslow's needs hierarchy. 
D) perceptions of procedural justice. 
E) whether companies should use 360-degree feedback or just supervisor feedback. 
A) the size of outcome valences. 
B) a person's innate drives. 
C) a person's location in Maslow's needs hierarchy. 
D) perceptions of procedural justice. 
E) whether companies should use 360-degree feedback or just supervisor feedback.

Question 17

Your organization wants to improve employee motivation.Employees already have strong P-to-O expectancies and the outcome valences are quite favourable for strong performance,but they seem to have a low E-to-P expectancy.Identify three distinct types of strategies that would potentially increase employee motivation by improving the E-to-P expectancy.

Accepted Answer

The E-to-P expectancy may be improved ge

Question 18

In Maslow's needs hierarchy,the bottom four levels are collectively known as ___________ needs,whereas self-actualization is called a(n)______________ need.

Accepted Answer

A) belongingness;infinite 
B) fictitious;factual 
C) primary;secondary 
D) subordinate;superordinate 
E) None of the choices. 
A) belongingness;infinite 
B) fictitious;factual 
C) primary;secondary 
D) subordinate;superordinate 
E) None of the choices.

Question 19

Friendly Cafe is a chain of coffee shops located throughout Canada.The company president wants your management-consulting firm to use behavioural modelling to improve customer service skills among servers.Give two explanations why behavioural modelling may be an effective learning strategy in this situation and identify two important characteristics of this approach.

Accepted Answer

According to social cognitive theory,emp

Question 20

In expectancy theory,valence refers to the:

Accepted Answer

A) amount of effort a person puts towards a known goal. 
B) individual's perceived probability of performing the task at a particular level. 
C) anticipated satisfaction or dissatisfaction that an individual feels towards an outcome. 
D) individual's perceived probability that his or her performance will lead to specific outcomes. 
E) feelings that result from a comparison of the individual's outcome/input ratio with the outcome/input ratio of a comparison other. 
A) amount of effort a person puts towards a known goal. 
B) individual's perceived probability of performing the task at a particular level. 
C) anticipated satisfaction or dissatisfaction that an individual feels towards an outcome. 
D) individual's perceived probability that his or her performance will lead to specific outcomes. 
E) feelings that result from a comparison of the individual's outcome/input ratio with the outcome/input ratio of a comparison other.

According to the A-B-C model of behaviour modification,antecedents:

Which of these statements about expectancy theory is FALSE?

Overreward inequity occurs whenever other people receive less money than you do.

With respect to procedural justice,the "value-expressive" function which "voice" provides refers to:

Maslow's view of employee motivation:

Receiving a commission only when a sale is made represents:

Four-drive theory states that the four drives:

Motivation is one of the four essential drivers of individual behaviour and performance.

Which of the following statements about drives is FALSE?

People with a high need for achievement tend to avoid risks and prefer working in teams.

Combining goal setting with monetary incentives motivates many employees to set up difficult goals.

One problem with balanced scorecards is that they:

Goal setting is rated by experts as:

Explain why behaviour modelling is often more effective than direct reinforcement for helping employees to learn new behaviours.

Voice and the right to appeal are two important practices that influence:

In Maslow's needs hierarchy,the bottom four levels are collectively known as _ needs,whereas self-actualization is called a(n)____ need.

In expectancy theory,valence refers to the:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 5: Foundations of Employee Motivation

According to the A-B-C model of behaviour modification,antecedents:

Which of these statements about expectancy theory is FALSE?

Overreward inequity occurs whenever other people receive less money than you do.

With respect to procedural justice,the "value-expressive" function which "voice" provides refers to:

Maslow's view of employee motivation:

Receiving a commission only when a sale is made represents:

Four-drive theory states that the four drives:

Motivation is one of the four essential drivers of individual behaviour and performance.

Which of the following statements about drives is FALSE?

People with a high need for achievement tend to avoid risks and prefer working in teams.

Combining goal setting with monetary incentives motivates many employees to set up difficult goals.

One problem with balanced scorecards is that they:

Goal setting is rated by experts as:

Explain why behaviour modelling is often more effective than direct reinforcement for helping employees to learn new behaviours.

Voice and the right to appeal are two important practices that influence:

In Maslow's needs hierarchy,the bottom four levels are collectively known as ___________ needs,whereas self-actualization is called a(n)______________ need.

In expectancy theory,valence refers to the:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

In Maslow's needs hierarchy,the bottom four levels are collectively known as _ needs,whereas self-actualization is called a(n)____ need.