Question 1

Employee involvement tends to have which of the following benefits in decision making?

Accepted Answer

A) Leads to a more accurate definition of the problem. 
B) Improves the number and quality of alternative solutions. 
C) Increases the likelihood of selecting the best alternative. 
D) Strengthens employee commitment to the solution. 
E) All of these statements are correct. 
A) Leads to a more accurate definition of the problem. 
B) Improves the number and quality of alternative solutions. 
C) Increases the likelihood of selecting the best alternative. 
D) Strengthens employee commitment to the solution. 
E) All of these statements are correct.

Question 2

_________ heuristic is a natural tendency to evaluate probabilities of events or objects by the degree to which they resemble other events or objects rather than on objective probability information.

Accepted Answer

A) Insufficient 
B) Anchoring and adjustment 
C) Informational 
D) Representativeness 
E) Resemblance 
A) Insufficient 
B) Anchoring and adjustment 
C) Informational 
D) Representativeness 
E) Resemblance

Question 3

Scenario planning improves decision making by encouraging:

Accepted Answer

A) employees to engage in satisficing. 
B) people to think about preferred solutions to problems long before they occur. 
C) people to focus on solutions during the process of identifying problems. 
D) bounded rationality. 
E) employees to use their implicit favouritE. 
A) employees to engage in satisficing. 
B) people to think about preferred solutions to problems long before they occur. 
C) people to focus on solutions during the process of identifying problems. 
D) bounded rationality. 
E) employees to use their implicit favouritE.

Question 4

A large financial institution is losing market share to savvy upstart companies,and it has asked its top marketing executive to identify the main reasons for the sliding fortunes.Describe three barriers that might cause the marketing executive to poorly identify the problem(s).An illustrative example in this context should be included for each barrier.

Accepted Answer

The textbook identifies five concerns wi

Question 5

Creative people tend to have a high need for social approval.

Accepted Answer

A) True 
 B)False

Question 6

During a meeting,senior executives of a consumer products company tackled the problem that they were late in detecting several consumer trends,such as the trend towards using see-through plastics in kitchenware.While trying to determine the source of this problem,one executive said: "The main problem here is that we need to find a better industrial design firm to design our products." Which of the following best describes the decision-making problem that this executive is exhibiting?

Accepted Answer

A) The executive is engaging in escalation of commitment. 
B) The executive is being too creative. 
C) The executive is acting as a devil's advocate when the situation calls for consensus. 
D) The executive is engaging in groupthink. 
E) The executive is defining the problem in terms of a solution. 
A) The executive is engaging in escalation of commitment. 
B) The executive is being too creative. 
C) The executive is acting as a devil's advocate when the situation calls for consensus. 
D) The executive is engaging in groupthink. 
E) The executive is defining the problem in terms of a solution.

Question 7

Subjective expected utility refers to how much the selected alternative benefits or satisfies the decision maker.

Accepted Answer

A) True 
 B)False

Question 8

Decision makers have a need to reduce uncertainty,so they tend to focus on solutions before fully understanding the problem.

Accepted Answer

A) True 
 B)False

Question 9

The benefits of employee involvement increase with:

Accepted Answer

A) the routineness and similarity of the problem or opportunity. 
B) management's knowledge of the situation. 
C) the standardization and repetitiveness of the problem or opportunity. 
D) the number and similarity of employees involved in the decision. 
E) the novelty and complexity of the problem or opportunity. 
A) the routineness and similarity of the problem or opportunity. 
B) management's knowledge of the situation. 
C) the standardization and repetitiveness of the problem or opportunity. 
D) the number and similarity of employees involved in the decision. 
E) the novelty and complexity of the problem or opportunity.

Question 10

Creativity should be used only in cases of nonprogrammed problems.

Accepted Answer

A) True 
 B)False

Question 11

Ill-defined problems require a nonprogrammed decision process.

Accepted Answer

A) True 
 B)False

Question 12

Employee involvement is LESS valuable or successful when:

Accepted Answer

A) decisions are programmed. 
B) employees are committed to decisions made by their bosses. 
C) employees have the same information as their bosses. 
D) employee norms conflict with organizational goals. 
E) all of these conditions exist. 
A) decisions are programmed. 
B) employees are committed to decisions made by their bosses. 
C) employees have the same information as their bosses. 
D) employee norms conflict with organizational goals. 
E) all of these conditions exist.

Question 13

The rational choice paradigm assumes that people rely on logic to evaluate and choose alternatives.

Accepted Answer

A) True 
 B)False

Question 14

The preferred level of employee involvement depends on:

Accepted Answer

A) Source of decision knowledge. 
B) Risk of conflict. 
C) Decision structure. 
D) Decision commitment. 
E) The preferred level of involvement depends on all of these factors. 
A) Source of decision knowledge. 
B) Risk of conflict. 
C) Decision structure. 
D) Decision commitment. 
E) The preferred level of involvement depends on all of these factors.

Question 15

Ensuring that the person who makes the decision is different from the person who evaluates that decision is recommended mainly to:

Accepted Answer

A) minimize escalation of commitment. 
B) avoid making decisions in the future. 
C) increase the incidence of an implicit favourite. 
D) minimize reliance on an implicit favourite. 
E) increase the incidence of satisficing. 
A) minimize escalation of commitment. 
B) avoid making decisions in the future. 
C) increase the incidence of an implicit favourite. 
D) minimize reliance on an implicit favourite. 
E) increase the incidence of satisficing.

Question 16

Senior management at Candoo Graphics has numerous administrative and client problems.In the past,the company assigned one person (typically a senior executive or department manager)to solve each problem alone.Although no one was prevented from discussing these issues with colleagues,the macho style of most managers was that they could overcome the challenging assignment without anyone's help.The results were usually adequate,but rarely exceptional.A few were disastrous.Senior management is now considering involving employees in these decisions,but it isn't sure how employee involvement makes a difference.Explain to Candoo's managers how employee involvement potentially results in more effective decisions.

Accepted Answer

The textbook describes three ways that e

Question 17

You have just been assigned the task of developing an innovative new product,using people from engineering,marketing,purchasing,and one or two other departments in the organization.To help the group to be as creative as possible,you would:

Accepted Answer

A) give the team a very tight deadline to come up with a creative ideA. 
B) threaten to fire any team member who suggests a silly idea that wastes time in the product-development process. 
C) encourage competition among team members as to who has the best job performance. 
D) move these employees out of their departments and into a common area where they can continuously communicate with each other. 
E) apply all of these activities. 
A) give the team a very tight deadline to come up with a creative ideA. 
B) threaten to fire any team member who suggests a silly idea that wastes time in the product-development process. 
C) encourage competition among team members as to who has the best job performance. 
D) move these employees out of their departments and into a common area where they can continuously communicate with each other. 
E) apply all of these activities.

Question 18

The contingencies of employee involvement include all of the following EXCEPT:

Accepted Answer

A) Source of decision knowledge. 
B) Decision quantity. 
C) Decision structure. 
D) Decision commitment. 
E) Risk of conflict. 
A) Source of decision knowledge. 
B) Decision quantity. 
C) Decision structure. 
D) Decision commitment. 
E) Risk of conflict.

Question 19

According to bounded rationality theory,people make better decisions when their perceptions are "bounded" or framed by past experience.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following best describes how we can improve our problem identification skills?

Accepted Answer

A) Emotions have no effect on how people identify problems. 
B) Becoming aware or the five common problems identification biases. 
C) Emotions mainly signal us to follow either a programmed or nonprogrammed decision process. 
D) If the rational brain center determines that the situation is a problem,it transmits this evaluation to the emotional center,which then energizes the decision maker to act without choosing alternatives. 
E) Emotions ensure that we rely on the rationality and avoid intuition in the decision-making process. 
A) Emotions have no effect on how people identify problems. 
B) Becoming aware or the five common problems identification biases. 
C) Emotions mainly signal us to follow either a programmed or nonprogrammed decision process. 
D) If the rational brain center determines that the situation is a problem,it transmits this evaluation to the emotional center,which then energizes the decision maker to act without choosing alternatives. 
E) Emotions ensure that we rely on the rationality and avoid intuition in the decision-making process.

Employee involvement tends to have which of the following benefits in decision making?

_________ heuristic is a natural tendency to evaluate probabilities of events or objects by the degree to which they resemble other events or objects rather than on objective probability information.

Scenario planning improves decision making by encouraging:

Creative people tend to have a high need for social approval.

Subjective expected utility refers to how much the selected alternative benefits or satisfies the decision maker.

Decision makers have a need to reduce uncertainty,so they tend to focus on solutions before fully understanding the problem.

The benefits of employee involvement increase with:

Creativity should be used only in cases of nonprogrammed problems.

Ill-defined problems require a nonprogrammed decision process.

Employee involvement is LESS valuable or successful when:

The rational choice paradigm assumes that people rely on logic to evaluate and choose alternatives.

The preferred level of employee involvement depends on:

Ensuring that the person who makes the decision is different from the person who evaluates that decision is recommended mainly to:

You have just been assigned the task of developing an innovative new product,using people from engineering,marketing,purchasing,and one or two other departments in the organization.To help the group to be as creative as possible,you would:

The contingencies of employee involvement include all of the following EXCEPT:

According to bounded rationality theory,people make better decisions when their perceptions are "bounded" or framed by past experience.

Which of the following best describes how we can improve our problem identification skills?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 7: Decision Making and Creativity

Employee involvement tends to have which of the following benefits in decision making?

_________ heuristic is a natural tendency to evaluate probabilities of events or objects by the degree to which they resemble other events or objects rather than on objective probability information.

Scenario planning improves decision making by encouraging:

Creative people tend to have a high need for social approval.

Subjective expected utility refers to how much the selected alternative benefits or satisfies the decision maker.

Decision makers have a need to reduce uncertainty,so they tend to focus on solutions before fully understanding the problem.

The benefits of employee involvement increase with:

Creativity should be used only in cases of nonprogrammed problems.

Ill-defined problems require a nonprogrammed decision process.

Employee involvement is LESS valuable or successful when:

The rational choice paradigm assumes that people rely on logic to evaluate and choose alternatives.

The preferred level of employee involvement depends on:

Ensuring that the person who makes the decision is different from the person who evaluates that decision is recommended mainly to:

You have just been assigned the task of developing an innovative new product,using people from engineering,marketing,purchasing,and one or two other departments in the organization.To help the group to be as creative as possible,you would:

The contingencies of employee involvement include all of the following EXCEPT:

According to bounded rationality theory,people make better decisions when their perceptions are "bounded" or framed by past experience.

Which of the following best describes how we can improve our problem identification skills?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Team Dynamics

Communicating in Organizations Revised

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace Revised

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters