Exam 4: Planning Business Messages

Because jargon can be confusing, it should never be used in business writing.

How is business writing different from academic writing? What are the goals of each type of writing?

Instant messages, e-mail messages, business letters, memos, and reports are most effective when they use a formal tone.

Which of the following sentences uses conversational, middle-level diction?

Technical or specialized terms used by and familiar to professionals in a particular field such as insurance, law, or medicine are called ____________________.

During the analyzing part of the prewriting phase, you must first determine the ____________________ of your message.

List five communication channels and describe when each would be most appropriate.

The third phase of the writing process involves revising, proofreading, and evaluating your message.

The first phase of the 3-x-3 writing process includes ____________________, anticipating, and adapting.

Which of the following statements about business writing is least accurate?

Employee evaluations should contain

You have to deliver confidential information to a client.What is the best communication channel to use?

Nicole is putting together the results of a month-long study containing complex data on employee satisfaction.Which communication channel will she most likely use?

Team-written documents and presentations are standard in most organizations because collaboration produces a better product.

You need to make a decision by the end of the day is an example of sentence that uses a positive tone.