Question 1

Business communicators generally spend the most time on the prewriting phase of the 3-x-3 writing process.

Accepted Answer

A) True 
 B)False

Question 2

The three phases of the 3-x-3 writing process include prewriting, ____________________, and revising.

Accepted Answer

The answer of The three phases of the 3-x-3 writing...

Question 3

You want to maintain a positive tone in an e-mail message you are writing to your colleagues about an upcoming event.What should you do?

Accepted Answer

A)  Spotlight audience benefits. 
B)  Cultivate the "you" view. 
C)  Sound conversational but professional. 
D)  All of these choices 
A)  Spotlight audience benefits. 
B)  Cultivate the "you" view. 
C)  Sound conversational but professional. 
D)  All of these choices

Question 4

Which of the following takes place during the third phase of the 3-x-3 writing process?

Accepted Answer

A)  Edit the message to make sure it is clear, conversational, concise, and readable. 
B)  Proofread the message for spelling, grammar, punctuation, names, numbers, and formatting errors. 
C)  Evaluate the message to decide whether it will achieve its purpose. 
D)  All of these choices 
A)  Edit the message to make sure it is clear, conversational, concise, and readable. 
B)  Proofread the message for spelling, grammar, punctuation, names, numbers, and formatting errors. 
C)  Evaluate the message to decide whether it will achieve its purpose. 
D)  All of these choices

Question 5

Which of the following occurs during the second phase of the 3-x-3 writing process?

Accepted Answer

A)  Decide on the purpose of your message. 
B)  Profile your audience. 
C)  Conduct research to gather the data you need to provide facts. 
D)  Evaluate whether your message will achieve its purpose. 
A)  Decide on the purpose of your message. 
B)  Profile your audience. 
C)  Conduct research to gather the data you need to provide facts. 
D)  Evaluate whether your message will achieve its purpose.

Question 6

Emma is writing a proposal to solicit business from a potential client.She should expect to spend the most time on

Accepted Answer

A)  analyzing the purpose of the message and anticipating the needs of the client. 
B)  revising, proofreading, and evaluating the proposal. 
C)  composing the first draft of the proposal at her computer. 
D)  researching the information to include in the proposal. 
A)  analyzing the purpose of the message and anticipating the needs of the client. 
B)  revising, proofreading, and evaluating the proposal. 
C)  composing the first draft of the proposal at her computer. 
D)  researching the information to include in the proposal.

Question 7

As a customer service rep, Joseph is responding to a customer's question sent to him via e-mail.What is the very first task Joseph should do?

Accepted Answer

A)  Hit the "Reply" button. 
B)  Determine the purpose of the message he will send as a response. 
C)  Start composing his reply. 
D)  Conduct any necessary research. 
A)  Hit the "Reply" button. 
B)  Determine the purpose of the message he will send as a response. 
C)  Start composing his reply. 
D)  Conduct any necessary research.

Question 8

Your virtual team is working on several shared documents.You want to use a communication channel that will allow all team members to add, remove, and edit digital content easily.Your best choice is

Accepted Answer

A)  a wiki. 
B)  a blog. 
C)  e-mail. 
D)  a text message. 
A)  a wiki. 
B)  a blog. 
C)  e-mail. 
D)  a text message.

Question 9

A company's annual report describes the company's efforts to give back to the community.The primary purpose of this report is to ____; the secondary purpose is to ____.

Accepted Answer

A)  inform; promote goodwill 
B)  persuade; inform 
C)  inform; persuade 
D)  promote goodwill; persuade 
A)  inform; promote goodwill 
B)  persuade; inform 
C)  inform; persuade 
D)  promote goodwill; persuade

Question 10

After identifying the purpose of your message, you need to select the most appropriate communication ____________________, such as sending an e-mail message or setting up a meeting.

Accepted Answer

The answer of After identifying the purpose of your message,...

Question 11

Which of the following statements about team writing is most accurate?

Accepted Answer

A)  In preparing big projects, teams will usually function together for each phase of the writing process. 
B)  Team members are more likely to work together during Phase 2 of the writing process than any other phase. 
C)  To save time, teams should go through the revision and evaluation phase just one time. 
D)  Team members will usually gather at the beginning of a project to brainstorm. 
A)  In preparing big projects, teams will usually function together for each phase of the writing process. 
B)  Team members are more likely to work together during Phase 2 of the writing process than any other phase. 
C)  To save time, teams should go through the revision and evaluation phase just one time. 
D)  Team members will usually gather at the beginning of a project to brainstorm.

Question 12

So that your needs can better be met in the future, please complete the online survey about your shopping experience is an example of

Accepted Answer

A)  identifying the purpose of your message. 
B)  emphasizing receiver benefits. 
C)  emphasizing sender benefits. 
D)  analyzing the task. 
A)  identifying the purpose of your message. 
B)  emphasizing receiver benefits. 
C)  emphasizing sender benefits. 
D)  analyzing the task.

Question 13

The first question to ask yourself when composing a business message is "What channel should I use to send the message?"

Accepted Answer

A) True 
 B)False

Question 14

Good attorneys always defend their clients demonstrates better business writing than A good attorney always defends his client.

Accepted Answer

A) True 
 B)False

Question 15

Online collaboration tools such as mailing lists, discussion boards, groupware, and wikis are useful when team members are not physically in the same location.

Accepted Answer

A) True 
 B)False

Question 16

____, which is conveyed largely by the words in a message, affects how a receiver feels upon reading or hearing a message.

Accepted Answer

A)  Attitude 
B)  Organization 
C)  Tone 
D)  Empathy 
A)  Attitude 
B)  Organization 
C)  Tone 
D)  Empathy

Question 17

You want your writing to sound positive and courteous.Which of the following sentences has the best choice of wording?

Accepted Answer

A)  Please give us your feedback about your online ordering experience. 
B)  You claim that your order arrived with two damaged items. 
C)  We cannot process your order until we receive your credit card number. 
D)  Turn in your sales figures by Monday. 
A)  Please give us your feedback about your online ordering experience. 
B)  You claim that your order arrived with two damaged items. 
C)  We cannot process your order until we receive your credit card number. 
D)  Turn in your sales figures by Monday.

Question 18

Robert is gathering data for a business proposal he is writing.Robert is in the first phase of the writing process.

Accepted Answer

A) True 
 B)False

Question 19

Chandra is writing an e-mail message to her colleagues to encourage them to attend a voluntary training program.Her primary purpose is to

Accepted Answer

A)  inform. 
B)  promote goodwill. 
C)  persuade. 
D)  intimidate. 
A)  inform. 
B)  promote goodwill. 
C)  persuade. 
D)  intimidate.

Question 20

Which of the following is the best wording to avoid racial, ethnic, age, and disability bias?

Accepted Answer

A)  Hsiao-Nan Yi, a Chinese American, was elected board president. 
B)  James O'Keefe, 56, will deliver the keynote address at the awards banquet. 
C)  AARP membership is open to anyone age 50 or over. 
D)  Our new receptionist is confined to a wheelchair. 
A)  Hsiao-Nan Yi, a Chinese American, was elected board president. 
B)  James O'Keefe, 56, will deliver the keynote address at the awards banquet. 
C)  AARP membership is open to anyone age 50 or over. 
D)  Our new receptionist is confined to a wheelchair.

Business communicators generally spend the most time on the prewriting phase of the 3-x-3 writing process.

The three phases of the 3-x-3 writing process include prewriting, ____________________, and revising.

You want to maintain a positive tone in an e-mail message you are writing to your colleagues about an upcoming event.What should you do?

Which of the following takes place during the third phase of the 3-x-3 writing process?

Which of the following occurs during the second phase of the 3-x-3 writing process?

Emma is writing a proposal to solicit business from a potential client.She should expect to spend the most time on

As a customer service rep, Joseph is responding to a customer's question sent to him via e-mail.What is the very first task Joseph should do?

Your virtual team is working on several shared documents.You want to use a communication channel that will allow all team members to add, remove, and edit digital content easily.Your best choice is

A company's annual report describes the company's efforts to give back to the community.The primary purpose of this report is to ; the secondary purpose is to .

After identifying the purpose of your message, you need to select the most appropriate communication ____________________, such as sending an e-mail message or setting up a meeting.

Which of the following statements about team writing is most accurate?

So that your needs can better be met in the future, please complete the online survey about your shopping experience is an example of

The first question to ask yourself when composing a business message is "What channel should I use to send the message?"

Good attorneys always defend their clients demonstrates better business writing than A good attorney always defends his client.

Online collaboration tools such as mailing lists, discussion boards, groupware, and wikis are useful when team members are not physically in the same location.

____, which is conveyed largely by the words in a message, affects how a receiver feels upon reading or hearing a message.

You want your writing to sound positive and courteous.Which of the following sentences has the best choice of wording?

Robert is gathering data for a business proposal he is writing.Robert is in the first phase of the writing process.

Chandra is writing an e-mail message to her colleagues to encourage them to attend a voluntary training program.Her primary purpose is to

Which of the following is the best wording to avoid racial, ethnic, age, and disability bias?

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 4: Planning Business Messages

Business communicators generally spend the most time on the prewriting phase of the 3-x-3 writing process.

The three phases of the 3-x-3 writing process include prewriting, ____________________, and revising.

You want to maintain a positive tone in an e-mail message you are writing to your colleagues about an upcoming event.What should you do?

Which of the following takes place during the third phase of the 3-x-3 writing process?

Which of the following occurs during the second phase of the 3-x-3 writing process?

Emma is writing a proposal to solicit business from a potential client.She should expect to spend the most time on

As a customer service rep, Joseph is responding to a customer's question sent to him via e-mail.What is the very first task Joseph should do?

Your virtual team is working on several shared documents.You want to use a communication channel that will allow all team members to add, remove, and edit digital content easily.Your best choice is

A company's annual report describes the company's efforts to give back to the community.The primary purpose of this report is to ____; the secondary purpose is to ____.

After identifying the purpose of your message, you need to select the most appropriate communication ____________________, such as sending an e-mail message or setting up a meeting.

Which of the following statements about team writing is most accurate?

So that your needs can better be met in the future, please complete the online survey about your shopping experience is an example of

The first question to ask yourself when composing a business message is "What channel should I use to send the message?"

Good attorneys always defend their clients demonstrates better business writing than A good attorney always defends his client.

Online collaboration tools such as mailing lists, discussion boards, groupware, and wikis are useful when team members are not physically in the same location.

____, which is conveyed largely by the words in a message, affects how a receiver feels upon reading or hearing a message.

You want your writing to sound positive and courteous.Which of the following sentences has the best choice of wording?

Robert is gathering data for a business proposal he is writing.Robert is in the first phase of the writing process.

Chandra is writing an e-mail message to her colleagues to encourage them to attend a voluntary training program.Her primary purpose is to

Which of the following is the best wording to avoid racial, ethnic, age, and disability bias?

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

A company's annual report describes the company's efforts to give back to the community.The primary purpose of this report is to ; the secondary purpose is to .