Question 1

Business writers are usually most focused on discussing their feelings and displaying their knowledge when writing most business messages.

Accepted Answer

A) True 
 B)False

Question 2

One of the most frustrating tasks for teams is writing shared documents.

Accepted Answer

A) True 
 B)False

Question 3

A face-to-face conversation is considered a richer medium than a written report or proposal.

Accepted Answer

A) True 
 B)False

Question 4

The primary purpose of messages that sell products, convince managers, motivate employees, and win over customers is to

Accepted Answer

A)  persuade. 
B)  inform. 
C)  promote goodwill. 
D)  educate. 
A)  persuade. 
B)  inform. 
C)  promote goodwill. 
D)  educate.

Question 5

Badmouth, ticked off, and rip off are examples of unprofessional or ____________________-level diction.

Accepted Answer

The answer of Badmouth, ticked off, and rip off are...

Question 6

Anthony is part of a virtual team collaborating on a written proposal.Which of the following collaboration tools can help his team work together on this shared document?

Accepted Answer

A)  Mailing lists and discussion boards 
B)  Blogs and wikis 
C)  Groupware and portals 
D)  All of these choices 
A)  Mailing lists and discussion boards 
B)  Blogs and wikis 
C)  Groupware and portals 
D)  All of these choices

Question 7

Deciding whether the receiver of your business message will be neutral, positive, or negative will help you to effectively organize the message.

Accepted Answer

A) True 
 B)False

Question 8

____________________-written documents and presentations are standard in most organizations because collaboration has many advantages.

Accepted Answer

The answer of ____________________-written documents and presentations are standard in...

Question 9

The "you" view emphasizes second-person pronouns instead of first-person pronouns.

Accepted Answer

A) True 
 B)False

Question 10

Business writing should do which of the following?

Accepted Answer

A)  Show your thought processes and prove that you internalized the subject matter. 
B)  Present information clearly and concisely. 
C)  Look at problems and situations from the writer's perspective. 
D)  Strive to impress the reader with your extensive knowledge, powerful vocabulary, and graceful phrasing. 
A)  Show your thought processes and prove that you internalized the subject matter. 
B)  Present information clearly and concisely. 
C)  Look at problems and situations from the writer's perspective. 
D)  Strive to impress the reader with your extensive knowledge, powerful vocabulary, and graceful phrasing.

Question 11

You can enhance the quality of your business writing by making it lengthy and by adding complex vocabulary words.

Accepted Answer

A) True 
 B)False

Question 12

In team writing projects, team members usually work most closely together during Phase 1, the prewriting phase.

Accepted Answer

A) True 
 B)False

Question 13

I have decided to allow you to take Friday off effectively applies the "you" view.

Accepted Answer

A) True 
 B)False

Question 14

What should you do to avoid copyright infringement?

Accepted Answer

A)  Assume that nearly everything created privately and originally after 1989 is copyrighted and protected. 
B)  Realize that Internet items are not in the public domain. 
C)  Ask for permission to use copyrighted materials. 
D)  All of these choices 
A)  Assume that nearly everything created privately and originally after 1989 is copyrighted and protected. 
B)  Realize that Internet items are not in the public domain. 
C)  Ask for permission to use copyrighted materials. 
D)  All of these choices

Question 15

You can start lowering your energy expenses immediately is an example of an audience-focused sentence.

Accepted Answer

A) True 
 B)False

Question 16

Software tools such as Google Docs can help student groups collaborate on assignments.

Accepted Answer

A) True 
 B)False

Question 17

The only thing that matters when choosing a channel to send a business message is the cost involved.

Accepted Answer

A) True 
 B)False

Question 18

You want to simplify your language and use short, familiar words that your audience will recognize.Which of the following sentences has the best wording?

Accepted Answer

A)  Your remuneration will be commensurate with your results. 
B)  Please substantiate that the new color scheme doesn't obfuscate the overall message. 
C)  Employees are invited to attend a special luncheon. 
D)  Your presence at Friday's meeting is compulsory. 
A)  Your remuneration will be commensurate with your results. 
B)  Please substantiate that the new color scheme doesn't obfuscate the overall message. 
C)  Employees are invited to attend a special luncheon. 
D)  Your presence at Friday's meeting is compulsory.

Question 19

Gerald is writing a sales letter about a new delivery service.In anticipating and profiling the audience, he should

Accepted Answer

A)  call or e-mail all members of his audience to learn more about them. 
B)  realize that he can't write a good letter unless he knows exactly who the readers will be. 
C)  try to get a general idea of who his audience is. 
D)  look in the files to see how previous sales letters were written. 
A)  call or e-mail all members of his audience to learn more about them. 
B)  realize that he can't write a good letter unless he knows exactly who the readers will be. 
C)  try to get a general idea of who his audience is. 
D)  look in the files to see how previous sales letters were written.

Question 20

Business communicators should anticipate both primary and ____________________ audiences.

Accepted Answer

The answer of Business communicators should anticipate both primary and...

Business writers are usually most focused on discussing their feelings and displaying their knowledge when writing most business messages.

One of the most frustrating tasks for teams is writing shared documents.

A face-to-face conversation is considered a richer medium than a written report or proposal.

The primary purpose of messages that sell products, convince managers, motivate employees, and win over customers is to

Badmouth, ticked off, and rip off are examples of unprofessional or ____________________-level diction.

Anthony is part of a virtual team collaborating on a written proposal.Which of the following collaboration tools can help his team work together on this shared document?

Deciding whether the receiver of your business message will be neutral, positive, or negative will help you to effectively organize the message.

____________________-written documents and presentations are standard in most organizations because collaboration has many advantages.

The "you" view emphasizes second-person pronouns instead of first-person pronouns.

Business writing should do which of the following?

You can enhance the quality of your business writing by making it lengthy and by adding complex vocabulary words.

In team writing projects, team members usually work most closely together during Phase 1, the prewriting phase.

I have decided to allow you to take Friday off effectively applies the "you" view.

What should you do to avoid copyright infringement?

You can start lowering your energy expenses immediately is an example of an audience-focused sentence.

Software tools such as Google Docs can help student groups collaborate on assignments.

The only thing that matters when choosing a channel to send a business message is the cost involved.

You want to simplify your language and use short, familiar words that your audience will recognize.Which of the following sentences has the best wording?

Gerald is writing a sales letter about a new delivery service.In anticipating and profiling the audience, he should

Business communicators should anticipate both primary and ____________________ audiences.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 4: Planning Business Messages

Business writers are usually most focused on discussing their feelings and displaying their knowledge when writing most business messages.

One of the most frustrating tasks for teams is writing shared documents.

A face-to-face conversation is considered a richer medium than a written report or proposal.

The primary purpose of messages that sell products, convince managers, motivate employees, and win over customers is to

Badmouth, ticked off, and rip off are examples of unprofessional or ____________________-level diction.

Anthony is part of a virtual team collaborating on a written proposal.Which of the following collaboration tools can help his team work together on this shared document?

Deciding whether the receiver of your business message will be neutral, positive, or negative will help you to effectively organize the message.

____________________-written documents and presentations are standard in most organizations because collaboration has many advantages.

The "you" view emphasizes second-person pronouns instead of first-person pronouns.

Business writing should do which of the following?

You can enhance the quality of your business writing by making it lengthy and by adding complex vocabulary words.

In team writing projects, team members usually work most closely together during Phase 1, the prewriting phase.

I have decided to allow you to take Friday off effectively applies the "you" view.

What should you do to avoid copyright infringement?

You can start lowering your energy expenses immediately is an example of an audience-focused sentence.

Software tools such as Google Docs can help student groups collaborate on assignments.

The only thing that matters when choosing a channel to send a business message is the cost involved.

You want to simplify your language and use short, familiar words that your audience will recognize.Which of the following sentences has the best wording?

Gerald is writing a sales letter about a new delivery service.In anticipating and profiling the audience, he should

Business communicators should anticipate both primary and ____________________ audiences.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters