Question 1

The sentence You neglected to provide your account information makes good use of positive language.

Accepted Answer

A) True 
 B)False

Question 2

Select the most accurate statement about team writing.

Accepted Answer

A)  Collaborative writing is especially important for short documents, such as memos, letters, and information briefs. 
B)  Because collaboration usually takes longer, collaborative writing is not useful for documents with short deadlines. 
C)  Members of effective teams are usually eager to implement their recommendations. 
D)  Team-written documents and presentations are not standard in most organizations because collaboration has many disadvantages. 
A)  Collaborative writing is especially important for short documents, such as memos, letters, and information briefs. 
B)  Because collaboration usually takes longer, collaborative writing is not useful for documents with short deadlines. 
C)  Members of effective teams are usually eager to implement their recommendations. 
D)  Team-written documents and presentations are not standard in most organizations because collaboration has many disadvantages.

Question 3

How can one become a better business writer?

Accepted Answer

A)  Follow a systematic process such as the 3-x-3 writing process. 
B)  Study models of successful business messages. 
C)  Practice writing a variety of business messages. 
D)  Do all of these choices. 
A)  Follow a systematic process such as the 3-x-3 writing process. 
B)  Study models of successful business messages. 
C)  Practice writing a variety of business messages. 
D)  Do all of these choices.

Question 4

Business communicators should be especially careful when their messages involve investments safety, ____________________, human resources, and copyright law.

Accepted Answer

The answer of Business communicators should be especially careful when...

Question 5

Anticipating and profiling the audience for a message helps a communicator determine what to emphasize, how to be convincing, and what words and tone to use.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements about the "you" view is most accurate?

Accepted Answer

A)  The "you" view emphasizes first-person pronouns such as I, we, and our. 
B)  Be careful because second-person pronouns such as you and your can be overused and misused. 
C)  The "you" view can be used effectively in all business messages. 
D)  First-person pronouns such as I, we, and our should be avoided in business messages because they take the focus off the reader. 
A)  The "you" view emphasizes first-person pronouns such as I, we, and our. 
B)  Be careful because second-person pronouns such as you and your can be overused and misused. 
C)  The "you" view can be used effectively in all business messages. 
D)  First-person pronouns such as I, we, and our should be avoided in business messages because they take the focus off the reader.

Question 7

Which of the following takes place during the first phase of the 3-x-3 writing process?

Accepted Answer

A)  Edit the message to make sure it is clear, conversational, concise, and readable. 
B)  Write the rough draft. 
C)  Gather any needed information through formal or informal research techniques. 
D)  Decide what techniques you will use to adapt your message to the audience. 
A)  Edit the message to make sure it is clear, conversational, concise, and readable. 
B)  Write the rough draft. 
C)  Gather any needed information through formal or informal research techniques. 
D)  Decide what techniques you will use to adapt your message to the audience.

Question 8

Sharon is trying to decide whether to call her boss or to send an e-mail message.Sharon is in the first phase of the writing process.

Accepted Answer

A) True 
 B)False

Question 9

You want to use strong verbs and concrete nouns to give your readers more information and keep them interested.Which of the following sentences has the best wording?

Accepted Answer

A)  Your order will ship next week. 
B)  Please contact me if you have any questions. 
C)  Our latest income statement shows a decrease in profits. 
D)  The January balance sheet reports a 10 percent decrease in liabilities. 
A)  Your order will ship next week. 
B)  Please contact me if you have any questions. 
C)  Our latest income statement shows a decrease in profits. 
D)  The January balance sheet reports a 10 percent decrease in liabilities.

Question 10

Meaghan must deliver confidential information to her boss.She should choose e-mail as her communication channel.

Accepted Answer

A) True 
 B)False

Question 11

Professional business messages should not include IM abbreviations such a BTW, slang, sentence fragments, or chitchat.

Accepted Answer

A) True 
 B)False

Question 12

In adapting your message to your audience, use ____________________ language and familiar words that you think audience members will recognize.

Accepted Answer

The answer of In adapting your message to your audience,...

Question 13

List the three steps of the 3-x-3 writing process and briefly describe what occurs during each phase.

Accepted Answer

Student answers will vary.
1)Phase 1 (Pr

Question 14

Putting yourself in your reader's shoes is called ____________________.

Accepted Answer

The answer of Putting yourself in your reader's shoes is...

Question 15

Business messages that inform explain procedures, announce meetings, answer questions, and transmit findings.

Accepted Answer

A) True 
 B)False

Question 16

When profiling your audience, what types of questions should you ask about your primary audience? What types of questions should you ask about your secondary audience? List three of each.

Accepted Answer

Student answers will vary but should inc

Question 17

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

Accepted Answer

A) True 
 B)False

Question 18

Good writers spend most of their time ____________________, which is the third phase of the writing process.

Accepted Answer

The answer of Good writers spend most of their time...

Question 19

Conveyed largely by the words in a message, ____________________ reflects how a receiver feels upon reading or hearing a message.

Accepted Answer

The answer of Conveyed largely by the words in a...

Question 20

Preparing a business message or presentation is easier and more efficient if you have a systematic process to follow.

Accepted Answer

A) True 
 B)False

The sentence You neglected to provide your account information makes good use of positive language.

Select the most accurate statement about team writing.

How can one become a better business writer?

Business communicators should be especially careful when their messages involve investments safety, ____________________, human resources, and copyright law.

Anticipating and profiling the audience for a message helps a communicator determine what to emphasize, how to be convincing, and what words and tone to use.

Which of the following statements about the "you" view is most accurate?

Which of the following takes place during the first phase of the 3-x-3 writing process?

Sharon is trying to decide whether to call her boss or to send an e-mail message.Sharon is in the first phase of the writing process.

You want to use strong verbs and concrete nouns to give your readers more information and keep them interested.Which of the following sentences has the best wording?

Meaghan must deliver confidential information to her boss.She should choose e-mail as her communication channel.

Professional business messages should not include IM abbreviations such a BTW, slang, sentence fragments, or chitchat.

In adapting your message to your audience, use ____________________ language and familiar words that you think audience members will recognize.

List the three steps of the 3-x-3 writing process and briefly describe what occurs during each phase.

Putting yourself in your reader's shoes is called ____________________.

Business messages that inform explain procedures, announce meetings, answer questions, and transmit findings.

When profiling your audience, what types of questions should you ask about your primary audience? What types of questions should you ask about your secondary audience? List three of each.

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

Good writers spend most of their time ____________________, which is the third phase of the writing process.

Conveyed largely by the words in a message, ____________________ reflects how a receiver feels upon reading or hearing a message.

Preparing a business message or presentation is easier and more efficient if you have a systematic process to follow.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 4: Planning Business Messages

The sentence You neglected to provide your account information makes good use of positive language.

Select the most accurate statement about team writing.

How can one become a better business writer?

Business communicators should be especially careful when their messages involve investments safety, ____________________, human resources, and copyright law.

Anticipating and profiling the audience for a message helps a communicator determine what to emphasize, how to be convincing, and what words and tone to use.

Which of the following statements about the "you" view is most accurate?

Which of the following takes place during the first phase of the 3-x-3 writing process?

Sharon is trying to decide whether to call her boss or to send an e-mail message.Sharon is in the first phase of the writing process.

You want to use strong verbs and concrete nouns to give your readers more information and keep them interested.Which of the following sentences has the best wording?

Meaghan must deliver confidential information to her boss.She should choose e-mail as her communication channel.

Professional business messages should not include IM abbreviations such a BTW, slang, sentence fragments, or chitchat.

In adapting your message to your audience, use ____________________ language and familiar words that you think audience members will recognize.

List the three steps of the 3-x-3 writing process and briefly describe what occurs during each phase.

Putting yourself in your reader's shoes is called ____________________.

Business messages that inform explain procedures, announce meetings, answer questions, and transmit findings.

When profiling your audience, what types of questions should you ask about your primary audience? What types of questions should you ask about your secondary audience? List three of each.

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

Good writers spend most of their time ____________________, which is the third phase of the writing process.

Conveyed largely by the words in a message, ____________________ reflects how a receiver feels upon reading or hearing a message.

Preparing a business message or presentation is easier and more efficient if you have a systematic process to follow.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters