Question 1

Words like denigrate, the undersigned, and expropriate should be used in business messages because they will make you sound more professional.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is an example of a message with a secondary purpose?

Accepted Answer

A)  An e-mail message inviting employees to attend a seminar about benefit options 
B)  A proposal listing important reasons to implement a telecommuting program for employees 
C)  A sales letter containing a bulleted list of key product features 
D)  A company's letterhead stationery that is printed on quality paper and includes a carefully designed logo representing the company 
A)  An e-mail message inviting employees to attend a seminar about benefit options 
B)  A proposal listing important reasons to implement a telecommuting program for employees 
C)  A sales letter containing a bulleted list of key product features 
D)  A company's letterhead stationery that is printed on quality paper and includes a carefully designed logo representing the company

Question 3

The steps in the 3-x-3 writing process must be followed in order.

Accepted Answer

A) True 
 B)False

Question 4

Jenny is an event planner and is responding to an e-mail request from a client.What should Jenny do during the second phase of the writing process?

Accepted Answer

A)  Check the format of the message. 
B)  Proofread for spelling and grammar errors in the message. 
C)  Determine the best organizational pattern for her reply message to the client. 
D)  Analyze the situation and anticipate how her client will respond to her message. 
A)  Check the format of the message. 
B)  Proofread for spelling and grammar errors in the message. 
C)  Determine the best organizational pattern for her reply message to the client. 
D)  Analyze the situation and anticipate how her client will respond to her message.

Question 5

____ is the process of creating a message that suits your audience.

Accepted Answer

A)  Anticipation 
B)  Adaptation 
C)  Researching 
D)  Analyzing 
A)  Anticipation 
B)  Adaptation 
C)  Researching 
D)  Analyzing

Question 6

What is the most accurate statement about copyrights?

Accepted Answer

A)  The Copyright Act of 1976 protects authors of published works only. 
B)  Under fair use, individuals must obtain permission to use any copyrighted material. 
C)  The Internet has made the concept of fair use even more vague. 
D)  The distinctions between fair use and copyright infringement are clearly defined. 
A)  The Copyright Act of 1976 protects authors of published works only. 
B)  Under fair use, individuals must obtain permission to use any copyrighted material. 
C)  The Internet has made the concept of fair use even more vague. 
D)  The distinctions between fair use and copyright infringement are clearly defined.

Question 7

Determining whether a message will be transmitted by e-mail or delivered in person is part of

Accepted Answer

A)  selecting the appropriate audience for the message. 
B)  using the correct tone for the message. 
C)  adapting a message to the audience. 
D)  selecting an appropriate form or channel for the message. 
A)  selecting the appropriate audience for the message. 
B)  using the correct tone for the message. 
C)  adapting a message to the audience. 
D)  selecting an appropriate form or channel for the message.

Question 8

Which of the following statements about anticipating and profiling your audience is most accurate?

Accepted Answer

A)  If you don't actually know your readers, it is impossible to picture what they are like. 
B)  Messages to management and decision makers may be the easiest to write. 
C)  You will adjust your tone, style, and content to accommodate the expectations and needs of your audience. 
D)  You should profile your primary audience only. 
A)  If you don't actually know your readers, it is impossible to picture what they are like. 
B)  Messages to management and decision makers may be the easiest to write. 
C)  You will adjust your tone, style, and content to accommodate the expectations and needs of your audience. 
D)  You should profile your primary audience only.

Question 9

Business writing should be purposeful, economical, ____________________, and audience oriented.

Accepted Answer

The answer of Business writing should be purposeful, economical, ____________________,...

Question 10

The best business writing is purposeful, persuasive, audience oriented, and

Accepted Answer

A)  technical. 
B)  economical. 
C)  aggressive. 
D)  feelings oriented. 
A)  technical. 
B)  economical. 
C)  aggressive. 
D)  feelings oriented.

Question 11

Under ____________________ use, individuals have limited use of copyrighted material without requiring permission.

Accepted Answer

The answer of Under ____________________ use, individuals have limited use...

Question 12

One primary responsibility of a business communicator in writing for an organization is to avoid language that could result in possible lawsuits, many of which center on the use and abuse of language.Business communicators must be especially careful when their messages involve any of five areas.List these five areas and give advice for communicating in each.

Accepted Answer

Student answers will vary.
1)Investments

Question 13

In the area of human resources, only written comments can trigger lawsuits.

Accepted Answer

A) True 
 B)False

Question 14

Which sentence best illustrates the "you" view?

Accepted Answer

A)  Our walking tours include free admission to all museums. 
B)  We are happy to send you our current calendar of walking tours. 
C)  We look forward to having you join us on one of our exciting walking tours. 
D)  You will receive your complete walking tour itinerary one month before your trip. 
A)  Our walking tours include free admission to all museums. 
B)  We are happy to send you our current calendar of walking tours. 
C)  We look forward to having you join us on one of our exciting walking tours. 
D)  You will receive your complete walking tour itinerary one month before your trip.

Question 15

Which of the following sentences contains the least dangerous wording?

Accepted Answer

A)  We would like to inspect your facilities next week. 
B)  We assure you that our stock prices will rise over the next year. 
C)  I plan to visit your department tomorrow. 
D)  Our site visit will determine whether the building meets fire codes. 
A)  We would like to inspect your facilities next week. 
B)  We assure you that our stock prices will rise over the next year. 
C)  I plan to visit your department tomorrow. 
D)  Our site visit will determine whether the building meets fire codes.

Question 16

Many of today's progressive organizations will employ teams in some capacity to achieve their objectives.

Accepted Answer

A) True 
 B)False

Question 17

Business writing should be purposeful, persuasive, economical, and audience oriented.

Accepted Answer

A) True 
 B)False

Question 18

Exhibiting sarcasm or anger in a business message can help you get your point across or meet your goals.

Accepted Answer

A) True 
 B)False

Question 19

Jorge is working on a sales brochure to promote a new product.Which of the following will Jorge do during the third phase of the writing process?

Accepted Answer

A)  Anticipate how customers will react to the message. 
B)  Proofread the brochure carefully for correct spelling, grammar, and punctuation errors. 
C)  Conduct all necessary research to make sure that the brochure will meet his customers' needs. 
D)  Decide how to organize the brochure to make it most persuasive to his customers. 
A)  Anticipate how customers will react to the message. 
B)  Proofread the brochure carefully for correct spelling, grammar, and punctuation errors. 
C)  Conduct all necessary research to make sure that the brochure will meet his customers' needs. 
D)  Decide how to organize the brochure to make it most persuasive to his customers.

Question 20

The ____________________ Act of 1976 protects authors of published and unpublished works.

Accepted Answer

The answer of The ____________________ Act of 1976 protects authors...

Words like denigrate, the undersigned, and expropriate should be used in business messages because they will make you sound more professional.

Which of the following is an example of a message with a secondary purpose?

The steps in the 3-x-3 writing process must be followed in order.

Jenny is an event planner and is responding to an e-mail request from a client.What should Jenny do during the second phase of the writing process?

____ is the process of creating a message that suits your audience.

What is the most accurate statement about copyrights?

Determining whether a message will be transmitted by e-mail or delivered in person is part of

Which of the following statements about anticipating and profiling your audience is most accurate?

Business writing should be purposeful, economical, ____________________, and audience oriented.

The best business writing is purposeful, persuasive, audience oriented, and

Under ____________________ use, individuals have limited use of copyrighted material without requiring permission.

In the area of human resources, only written comments can trigger lawsuits.

Which sentence best illustrates the "you" view?

Which of the following sentences contains the least dangerous wording?

Many of today's progressive organizations will employ teams in some capacity to achieve their objectives.

Business writing should be purposeful, persuasive, economical, and audience oriented.

Exhibiting sarcasm or anger in a business message can help you get your point across or meet your goals.

Jorge is working on a sales brochure to promote a new product.Which of the following will Jorge do during the third phase of the writing process?

The ____________________ Act of 1976 protects authors of published and unpublished works.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 4: Planning Business Messages

Words like denigrate, the undersigned, and expropriate should be used in business messages because they will make you sound more professional.

Which of the following is an example of a message with a secondary purpose?

The steps in the 3-x-3 writing process must be followed in order.

Jenny is an event planner and is responding to an e-mail request from a client.What should Jenny do during the second phase of the writing process?

____ is the process of creating a message that suits your audience.

What is the most accurate statement about copyrights?

Determining whether a message will be transmitted by e-mail or delivered in person is part of

Which of the following statements about anticipating and profiling your audience is most accurate?

Business writing should be purposeful, economical, ____________________, and audience oriented.

The best business writing is purposeful, persuasive, audience oriented, and

Under ____________________ use, individuals have limited use of copyrighted material without requiring permission.

In the area of human resources, only written comments can trigger lawsuits.

Which sentence best illustrates the "you" view?

Which of the following sentences contains the least dangerous wording?

Many of today's progressive organizations will employ teams in some capacity to achieve their objectives.

Business writing should be purposeful, persuasive, economical, and audience oriented.

Exhibiting sarcasm or anger in a business message can help you get your point across or meet your goals.

Jorge is working on a sales brochure to promote a new product.Which of the following will Jorge do during the third phase of the writing process?

The ____________________ Act of 1976 protects authors of published and unpublished works.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters