Question 1

Stephanie is working on a report and has reached Phase 2 of the 3-x-3 writing process.What should she do first in this second phase?

Accepted Answer

A)  Write the rough draft of her report. 
B)  Decide how to organize the report. 
C)  Analyze her purpose and audience. 
D)  Gather any necessary information. 
A)  Write the rough draft of her report. 
B)  Decide how to organize the report. 
C)  Analyze her purpose and audience. 
D)  Gather any necessary information. D

Question 2

What type of outline shows how every item at every level relates to the whole?

Accepted Answer

A)  Decimal outline 
B)  Alphanumeric outline 
C)  Scratch list 
D)  Web-based outline 
A)  Decimal outline 
B)  Alphanumeric outline 
C)  Scratch list 
D)  Web-based outline A

Question 3

Sentences that average 20 words are most effective for business writing.

Accepted Answer

A) True 
 B)False  True

Question 4

Leon has been asked to learn how many pedestrians walk by a specific location that his company is considering for a new coffee shop.Probably the most useful way to research this information would be by

Accepted Answer

A)  manually searching resources in his public library. 
B)  searching the Internet. 
C)  investigating primary sources. 
D)  conducting a scientific experiment with controlled variables. 
A)  manually searching resources in his public library. 
B)  searching the Internet. 
C)  investigating primary sources. 
D)  conducting a scientific experiment with controlled variables.

Question 5

If an audience will be unwilling, uninterested, displeased, disappointed, or hostile, the most effective organizational pattern is the

Accepted Answer

A)  indirect pattern. 
B)  geographical pattern. 
C)  chronological pattern. 
D)  direct pattern. 
A)  indirect pattern. 
B)  geographical pattern. 
C)  chronological pattern. 
D)  direct pattern.

Question 6

Which of the following is a run-on sentence?

Accepted Answer

A)  Many companies use Facebook to connect with customers; some even use Twitter. 
B)  Many companies use Facebook to connect with customers, and some even use Twitter. 
C)  Many companies use Facebook to connect with customers some even use Twitter. 
D)  None of these choices 
A)  Many companies use Facebook to connect with customers; some even use Twitter. 
B)  Many companies use Facebook to connect with customers, and some even use Twitter. 
C)  Many companies use Facebook to connect with customers some even use Twitter. 
D)  None of these choices

Question 7

The focus of a brainstorming session should be on the quality of ideas, not the quantity.

Accepted Answer

A) True 
 B)False

Question 8

Hard-working employees are rewarded for their efforts is an example of a(n)____________________ clause.

Accepted Answer

The answer of Hard-working employees are rewarded for their efforts...

Question 9

____________________ is used by small groups to help generate ideas for writing tasks.

Accepted Answer

The answer of ____________________ is used by small groups to...

Question 10

Looking in the files and talking with your boss are examples of ____________________ research methods.

Accepted Answer

The answer of Looking in the files and talking with...

Question 11

Which of the following is an example of using a formal research method?

Accepted Answer

A)  Hank talks with his boss to decide what items to include on the meeting agenda. 
B)  Amy conducts a Web search to find information about a competitor's products. 
C)  Galen looks in the company files for copies of minutes from previous meetings. 
D)  Emily calls a few of her colleagues to learn how they feel about carpooling. 
A)  Hank talks with his boss to decide what items to include on the meeting agenda. 
B)  Amy conducts a Web search to find information about a competitor's products. 
C)  Galen looks in the company files for copies of minutes from previous meetings. 
D)  Emily calls a few of her colleagues to learn how they feel about carpooling.

Question 12

Clauses that begin with words like if, when, because, and as are usually

Accepted Answer

A)  independent. 
B)  dependent. 
C)  direct. 
D)  indirect. 
A)  independent. 
B)  dependent. 
C)  direct. 
D)  indirect.

Question 13

Which of the following is an informal research method?

Accepted Answer

A)  Searching the Internet 
B)  Looking in the company files for information 
C)  Conducting a scientific experiment to gather information under controlled circumstances 
D)  Searching for information in public and college libraries 
A)  Searching the Internet 
B)  Looking in the company files for information 
C)  Conducting a scientific experiment to gather information under controlled circumstances 
D)  Searching for information in public and college libraries

Question 14

Monica wants to make sure that her sentences are easily understood.How long should she make them?

Accepted Answer

A)  An average of 20 words 
B)  At least 30 words 
C)  No more than 8 words 
D)  An average of 28 words 
A)  An average of 20 words 
B)  At least 30 words 
C)  No more than 8 words 
D)  An average of 28 words

Question 15

When should the passive voice be used?

Accepted Answer

A)  For most business writing 
B)  To de-emphasize bad news 
C)  To emphasize the doer of the action 
D)  Never 
A)  For most business writing 
B)  To de-emphasize bad news 
C)  To emphasize the doer of the action 
D)  Never

Question 16

Dependent clauses have subjects and verbs; independent clauses do not.

Accepted Answer

A) True 
 B)False

Question 17

The topic sentence of a paragraph must always appear first.

Accepted Answer

A) True 
 B)False

Question 18

Olga has just been hired as an executive assistant and will be doing a lot of writing on the job.What is the best advice you can give her about composing documents?

Accepted Answer

A)  Set aside a given time for writing during which you will have no visitors, phone calls, or interruptions. 
B)  Create an outline only for long, complex documents. 
C)  To save time, begin working immediately on the final draft. 
D)  Avoid freewriting because it results in sloppy documents. 
A)  Set aside a given time for writing during which you will have no visitors, phone calls, or interruptions. 
B)  Create an outline only for long, complex documents. 
C)  To save time, begin working immediately on the final draft. 
D)  Avoid freewriting because it results in sloppy documents.

Question 19

Terry is working on a business proposal for a prospective client.What is the primary question Terry should ask as he gathers information for his project?

Accepted Answer

A)  How much money does the client have? 
B)  What does the client need to know about this topic? 
C)  Does the client have a good reputation in the community? 
D)  How can I make myself look good in the eyes of my client? 
A)  How much money does the client have? 
B)  What does the client need to know about this topic? 
C)  Does the client have a good reputation in the community? 
D)  How can I make myself look good in the eyes of my client?

Question 20

Searching the Web, manually consulting library resources, investigating primary sources, and conducting scientific experiments are all examples of ____________________ research methods.

Accepted Answer

The answer of Searching the Web, manually consulting library resources,...

Stephanie is working on a report and has reached Phase 2 of the 3-x-3 writing process.What should she do first in this second phase?

What type of outline shows how every item at every level relates to the whole?

Sentences that average 20 words are most effective for business writing.

Leon has been asked to learn how many pedestrians walk by a specific location that his company is considering for a new coffee shop.Probably the most useful way to research this information would be by

If an audience will be unwilling, uninterested, displeased, disappointed, or hostile, the most effective organizational pattern is the

Which of the following is a run-on sentence?

The focus of a brainstorming session should be on the quality of ideas, not the quantity.

Hard-working employees are rewarded for their efforts is an example of a(n)____________________ clause.

____________________ is used by small groups to help generate ideas for writing tasks.

Looking in the files and talking with your boss are examples of ____________________ research methods.

Which of the following is an example of using a formal research method?

Clauses that begin with words like if, when, because, and as are usually

Which of the following is an informal research method?

Monica wants to make sure that her sentences are easily understood.How long should she make them?

When should the passive voice be used?

Dependent clauses have subjects and verbs; independent clauses do not.

The topic sentence of a paragraph must always appear first.

Olga has just been hired as an executive assistant and will be doing a lot of writing on the job.What is the best advice you can give her about composing documents?

Terry is working on a business proposal for a prospective client.What is the primary question Terry should ask as he gathers information for his project?

Searching the Web, manually consulting library resources, investigating primary sources, and conducting scientific experiments are all examples of ____________________ research methods.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 5: Organizing and Writing Business Messages

Stephanie is working on a report and has reached Phase 2 of the 3-x-3 writing process.What should she do first in this second phase?

What type of outline shows how every item at every level relates to the whole?

Sentences that average 20 words are most effective for business writing.

Leon has been asked to learn how many pedestrians walk by a specific location that his company is considering for a new coffee shop.Probably the most useful way to research this information would be by

If an audience will be unwilling, uninterested, displeased, disappointed, or hostile, the most effective organizational pattern is the

Which of the following is a run-on sentence?

The focus of a brainstorming session should be on the quality of ideas, not the quantity.

Hard-working employees are rewarded for their efforts is an example of a(n)____________________ clause.

____________________ is used by small groups to help generate ideas for writing tasks.

Looking in the files and talking with your boss are examples of ____________________ research methods.

Which of the following is an example of using a formal research method?

Clauses that begin with words like if, when, because, and as are usually

Which of the following is an informal research method?

Monica wants to make sure that her sentences are easily understood.How long should she make them?

When should the passive voice be used?

Dependent clauses have subjects and verbs; independent clauses do not.

The topic sentence of a paragraph must always appear first.

Olga has just been hired as an executive assistant and will be doing a lot of writing on the job.What is the best advice you can give her about composing documents?

Terry is working on a business proposal for a prospective client.What is the primary question Terry should ask as he gathers information for his project?

Searching the Web, manually consulting library resources, investigating primary sources, and conducting scientific experiments are all examples of ____________________ research methods.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters