Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

In Tuckman's team growth model, during the ____________________ stage of team development, individuals get to know each other and search for similarities as they attempt to bond.

Unlike in face-to-face meetings, ground rules are not needed in virtual meetings.

Antonia arrives 15 minutes late for the accounting department's monthly meeting.The nonverbal message Antonia is sending is positive.

List five characteristics of successful teams and explain why each characteristic leads to team success.

A good agenda includes any premeeting preparation expected of participants.

Conflict is a normal part of every workplace and every team.

Alexandra knows that her soft skills will be evaluated during her job interview.Which of the following skills should she practice to prepare for her interview?

Rephrasing and summarizing a speaker's message in your own words is called ____________________.

Jose is describing his new iPhone and uses his thumb and forefinger to demonstrate how thin it is.Jose's action functions to

Which of the following statements about ending a meeting is most accurate?

Eye contact has the same in meaning in all cultures.

Incivility in the workplace can lead to a drop in productivity and higher turnover.

Several factors may cause poor listening habits.Which of the following is not one of these factors?

Which of the following is the best advice for sending professional e-mails on the job?

Molly wants to become a better listener in the workplace.Which of the following is the best technique she can do to improve her listening skills?