Question 1

Experts say that we ignore, forget, distort, or misunderstand

Accepted Answer

A)  less than 10 percent of everything we hear. 
B)  25 percent of everything we hear. 
C)  50 percent of everything we hear. 
D)  75 percent of everything we hear. 
A)  less than 10 percent of everything we hear. 
B)  25 percent of everything we hear. 
C)  50 percent of everything we hear. 
D)  75 percent of everything we hear.

Question 2

Nadia is putting together a team to brainstorm product development ideas.Because she wants her team to be successful, the team should

Accepted Answer

A)  be as homogeneous as possible. 
B)  develop procedures to guide them. 
C)  avoid conflict. 
D)  be as large as possible, with at least ten members. 
A)  be as homogeneous as possible. 
B)  develop procedures to guide them. 
C)  avoid conflict. 
D)  be as large as possible, with at least ten members.

Question 3

Eye contact, facial expressions, body movements, space, time, distance, and appearance are all examples of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 4

____________________ listening enables you to judge and evaluate what you are hearing.

Accepted Answer

The answer of ____________________ listening enables you to judge and...

Question 5

When listening to nonnative speakers, always correct their grammar and pronunciation immediately to help them improve their language skills.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is an effective way to improve your nonverbal communication skills?

Accepted Answer

A)  Ignore facial expressions and body language; instead, focus only on the verbal message. 
B)  Ask friends and family members to give you feedback on your nonverbal behavior. 
C)  Try to avoid associating with people from diverse cultures since you might misunderstand their nonverbal messages. 
D)  All of these choices. 
A)  Ignore facial expressions and body language; instead, focus only on the verbal message. 
B)  Ask friends and family members to give you feedback on your nonverbal behavior. 
C)  Try to avoid associating with people from diverse cultures since you might misunderstand their nonverbal messages. 
D)  All of these choices.

Question 7

Select the most accurate statement about meetings.

Accepted Answer

A)  Most people look forward to meetings. 
B)  Meetings should be viewed as opportunities to demonstrate leadership, communication, and problem-solving skills. 
C)  Because of advances in technology, the number of face-to-face business meetings is declining rapidly. 
D)  Meetings are an excellent way to communicate information that does not require immediate feedback. 
A)  Most people look forward to meetings. 
B)  Meetings should be viewed as opportunities to demonstrate leadership, communication, and problem-solving skills. 
C)  Because of advances in technology, the number of face-to-face business meetings is declining rapidly. 
D)  Meetings are an excellent way to communicate information that does not require immediate feedback.

Question 8

____________________ conferencing allows attendees to use their computers to access an online, virtual meeting room where they can present PowerPoint slides, share spreadsheets and Word documents, demonstrate products, and interact with participants in real time.

Accepted Answer

The answer of ____________________ conferencing allows attendees to use their...

Question 9

Describe three forms of nonverbal communication and give a workplace example of each.

Accepted Answer

Students will choose three of the follow

Question 10

Deborah will be leading a committee meeting and wants to make sure it is effective and efficient.What should Deborah do to get the meeting started?

Accepted Answer

A)  Wait until all participants arrive before beginning the meeting. 
B)  Give a quick recap to anyone who arrives late. 
C)  Go over ground rules at the beginning of the meeting. 
D)  Deborah should do all of these. 
A)  Wait until all participants arrive before beginning the meeting. 
B)  Give a quick recap to anyone who arrives late. 
C)  Go over ground rules at the beginning of the meeting. 
D)  Deborah should do all of these.

Question 11

Negative team behaviors include actions such as putting down the ideas and suggestions of others, insulting or criticizing others, wasting time, making inappropriate comments, and withdrawing.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements about nonverbal communication is the least accurate?

Accepted Answer

A)  Very few people can control their facial expressions well enough to control the nonverbal messages they send. 
B)  Standing up straight can make a person look arrogant. 
C)  The way you organize your office tells others something about you and your objectives. 
D)  Arriving late repeatedly to meetings can communicate that you are self-centered or have little self-discipline. 
A)  Very few people can control their facial expressions well enough to control the nonverbal messages they send. 
B)  Standing up straight can make a person look arrogant. 
C)  The way you organize your office tells others something about you and your objectives. 
D)  Arriving late repeatedly to meetings can communicate that you are self-centered or have little self-discipline.

Question 13

Sandra is leading a meeting and wants to make sure that they stick to the agenda and end on time.What should she do to move the meeting along?

Accepted Answer

A)  As the leader, she should say as much as possible during the meeting. 
B)  Generate a list of important but divergent topics that should be discussed later. 
C)  Not worry so much about time; the most important thing is to make sure that all agenda items are discussed fully. 
D)  Kick anyone out who monopolizes the conversation. 
A)  As the leader, she should say as much as possible during the meeting. 
B)  Generate a list of important but divergent topics that should be discussed later. 
C)  Not worry so much about time; the most important thing is to make sure that all agenda items are discussed fully. 
D)  Kick anyone out who monopolizes the conversation.

Question 14

Angelina uses her computer to access an online meeting room where she takes part in meetings with her department members.In this meeting room, participants are able to present PowerPoint slides and Word documents, share spreadsheets, demonstrate products, visit Web pages, and use a white board.Angelina and her colleagues are using what type of collaboration technology?

Accepted Answer

A)  Audioconferencing 
B)  Web conferencing 
C)  Instant messaging 
D)  A blog 
A)  Audioconferencing 
B)  Web conferencing 
C)  Instant messaging 
D)  A blog

Question 15

Elizabeth will be taking charge of her first virtual meeting.What should she do to make sure all participants are collaborating successfully during the meeting?

Accepted Answer

A)  Use complex language to get her points across. 
B)  When presenting, she should project an upbeat, enthusiastic, strong voice. 
C)  Do most of the talking to reduce confusion. 
D)  Ask leading questions such as "Does everyone agree?" to keep the meeting moving along. 
A)  Use complex language to get her points across. 
B)  When presenting, she should project an upbeat, enthusiastic, strong voice. 
C)  Do most of the talking to reduce confusion. 
D)  Ask leading questions such as "Does everyone agree?" to keep the meeting moving along.

Question 16

Soft skills such as listening, writing, and speaking are most likely to determine hiring and career success.

Accepted Answer

A) True 
 B)False

Question 17

Raymond has been appointed team leader of a group that will develop his company's five-year strategic plan.He wants to ensure that his team avoids groupthink.What should he do?

Accepted Answer

A)  Choose team members with similar backgrounds. 
B)  Develop systematic procedures for the team to follow. 
C)  Demand that his team make decisions quickly. 
D)  Make sure his team knows what outcomes he favors. 
A)  Choose team members with similar backgrounds. 
B)  Develop systematic procedures for the team to follow. 
C)  Demand that his team make decisions quickly. 
D)  Make sure his team knows what outcomes he favors.

Question 18

Which of the following is the most accurate statement about casual apparel in the workplace?

Accepted Answer

A)  Casual dress has become the norm in today's workplace. 
B)  Casual dress policies have led to reduced productivity and lax behavior in some workplaces. 
C)  If you're competent, it doesn't matter what you wear. 
D)  When meeting customers, dress down to make them feel superior. 
A)  Casual dress has become the norm in today's workplace. 
B)  Casual dress policies have led to reduced productivity and lax behavior in some workplaces. 
C)  If you're competent, it doesn't matter what you wear. 
D)  When meeting customers, dress down to make them feel superior.

Question 19

Listening to customers usually results in increased sales and profitability, as well as improved customer retention.

Accepted Answer

A) True 
 B)False

Question 20

The ____________________ have been called the "windows to the soul" and are considered to be the most accurate predictor of a speaker's true feelings and attitudes.

Accepted Answer

The answer of The ____________________ have been called the "windows...

Experts say that we ignore, forget, distort, or misunderstand

Nadia is putting together a team to brainstorm product development ideas.Because she wants her team to be successful, the team should

Eye contact, facial expressions, body movements, space, time, distance, and appearance are all examples of nonverbal communication.

____________________ listening enables you to judge and evaluate what you are hearing.

When listening to nonnative speakers, always correct their grammar and pronunciation immediately to help them improve their language skills.

Which of the following is an effective way to improve your nonverbal communication skills?

Select the most accurate statement about meetings.

____________________ conferencing allows attendees to use their computers to access an online, virtual meeting room where they can present PowerPoint slides, share spreadsheets and Word documents, demonstrate products, and interact with participants in real time.

Describe three forms of nonverbal communication and give a workplace example of each.

Deborah will be leading a committee meeting and wants to make sure it is effective and efficient.What should Deborah do to get the meeting started?

Negative team behaviors include actions such as putting down the ideas and suggestions of others, insulting or criticizing others, wasting time, making inappropriate comments, and withdrawing.

Which of the following statements about nonverbal communication is the least accurate?

Sandra is leading a meeting and wants to make sure that they stick to the agenda and end on time.What should she do to move the meeting along?

Elizabeth will be taking charge of her first virtual meeting.What should she do to make sure all participants are collaborating successfully during the meeting?

Soft skills such as listening, writing, and speaking are most likely to determine hiring and career success.

Raymond has been appointed team leader of a group that will develop his company's five-year strategic plan.He wants to ensure that his team avoids groupthink.What should he do?

Which of the following is the most accurate statement about casual apparel in the workplace?

Listening to customers usually results in increased sales and profitability, as well as improved customer retention.

The ____________________ have been called the "windows to the soul" and are considered to be the most accurate predictor of a speaker's true feelings and attitudes.

Effective and Ethical Communication at Work

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Experts say that we ignore, forget, distort, or misunderstand

Nadia is putting together a team to brainstorm product development ideas.Because she wants her team to be successful, the team should

Eye contact, facial expressions, body movements, space, time, distance, and appearance are all examples of nonverbal communication.

____________________ listening enables you to judge and evaluate what you are hearing.

When listening to nonnative speakers, always correct their grammar and pronunciation immediately to help them improve their language skills.

Which of the following is an effective way to improve your nonverbal communication skills?

Select the most accurate statement about meetings.

____________________ conferencing allows attendees to use their computers to access an online, virtual meeting room where they can present PowerPoint slides, share spreadsheets and Word documents, demonstrate products, and interact with participants in real time.

Describe three forms of nonverbal communication and give a workplace example of each.

Deborah will be leading a committee meeting and wants to make sure it is effective and efficient.What should Deborah do to get the meeting started?

Negative team behaviors include actions such as putting down the ideas and suggestions of others, insulting or criticizing others, wasting time, making inappropriate comments, and withdrawing.

Which of the following statements about nonverbal communication is the least accurate?

Sandra is leading a meeting and wants to make sure that they stick to the agenda and end on time.What should she do to move the meeting along?

Elizabeth will be taking charge of her first virtual meeting.What should she do to make sure all participants are collaborating successfully during the meeting?

Soft skills such as listening, writing, and speaking are most likely to determine hiring and career success.

Raymond has been appointed team leader of a group that will develop his company's five-year strategic plan.He wants to ensure that his team avoids groupthink.What should he do?

Which of the following is the most accurate statement about casual apparel in the workplace?

Listening to customers usually results in increased sales and profitability, as well as improved customer retention.

The ____________________ have been called the "windows to the soul" and are considered to be the most accurate predictor of a speaker's true feelings and attitudes.

Effective and Ethical Communication at Work

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters