Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

A team must decide whether to adopt a new procedure for submitting expense claims.Team members have decided to continue their discussion until all team members have aired their opinions and, ultimately, agree.What method for reaching group decisions is this team using?

Listening on the job is more challenging than listening in a college classroom.

A major problem with virtual meetings is that words and tone can be easily misinterpreted.

Kelly is about to start her first full-time job after earning her degree and wants to appear as professional as possible.What advice would you give her?

Diverse teams can usually produce innovative solutions with broader applications than more homogeneous (similar)teams.

The real expense of a meeting is the lost productivity of all the people attending.

Oral and written communication skills, listening proficiency, nonverbal behavior, and etiquette expertise are all examples of hard skills.

Many companies are turning to teams to innovate, share knowledge, and solve problems.

Cameron is a customer service representative and has just gone through training to improve his listening skills.Which of the following skills was he most likely taught that will make him a better listener?

To stand out in the workplace, create an outgoing voice mail message that has music playing in the background or that includes a funny joke.

Generally, teams are able to respond more quickly when solving a problem.

Which of the following statements about listening is most accurate?

Sharon is listening to her colleague and must judge and evaluate what he is saying.She is listening to decide whether her colleague's message is fact, fiction, or opinion.Sharon is engaging in discriminative listening.

Good listening skills are needed for employees at every level.

Which of the following statements about listening to customers is least accurate?

You are chairing a meeting where two participants are in disagreement.The best method to resolve this conflict is to encourage each to make a complete case while group members give their full attention.

Soft skills aren't required in technical fields such as accounting and finance.

____________________ skills, such as the ability to use Microsoft Word or to prepare an income statement, refer to the technical skills in your field.

Describe three collaboration tools that can be used for meeting facilitation when distance or other factors prevent face-to-face gatherings.

Eric is part of a team developing a new product idea aimed at a specific target market.Because team members are located throughout the country, they don't meet in person.Instead, they use communication technology to collaborate on the project.Because members use technology to stay connected, Eric is part of a