Question 1

Which of the following statements about manners and business etiquette is most accurate?

Accepted Answer

A)  Good manners and professional demeanor are hard skills that employers value in employees. 
B)  Because you aren't born with the ability to be courteous, civil, and professional, learning these skills is difficult. 
C)  Employers are more likely to hire and promote someone who is courteous and professional. 
D)  All of these choices are accurate statements. 
A)  Good manners and professional demeanor are hard skills that employers value in employees. 
B)  Because you aren't born with the ability to be courteous, civil, and professional, learning these skills is difficult. 
C)  Employers are more likely to hire and promote someone who is courteous and professional. 
D)  All of these choices are accurate statements.

Question 2

The most effective groups and teams have members who are willing to

Accepted Answer

A)  establish rules and abide by those rules. 
B)  do everything necessary to avoid conflict. 
C)  use e-mail and other technology to communicate. 
D)  let the group leader make all decisions. 
A)  establish rules and abide by those rules. 
B)  do everything necessary to avoid conflict. 
C)  use e-mail and other technology to communicate. 
D)  let the group leader make all decisions.

Question 3

As meeting leader, Orhan should wait until all participants arrive before starting the meeting.

Accepted Answer

A) True 
 B)False

Question 4

Your department has hired a new employee from Indonesia who is just learning to speak English.List and describe five techniques you will use to listen more effectively to your new colleague.

Accepted Answer

Student answers will vary.
1)Avoid negat

Question 5

____________________ describes faulty decision-making processes by team members who are overly eager to agree with one another.

Accepted Answer

The answer of ____________________ describes faulty decision-making processes by team...

Question 6

Avoid taking notes during a presentation or lecture because doing so can cause you to miss something.

Accepted Answer

A) True 
 B)False

Question 7

Use ____________________ time, the extra time you have between the speaker's ideas, to review what the speaker is saying.

Accepted Answer

The answer of Use ____________________ time, the extra time you...

Question 8

Allan manages the Human Resources Department for his company.The due dates for payroll reports will be changing slightly, and he needs to communicate this information to all company managers.Allan should

Accepted Answer

A)  send an e-mail or text message to inform the management staff. 
B)  prepare an agenda and call a meeting. 
C)  consult key people to help him decide whether to call a meeting. 
D)  use the grapevine to convey the message. 
A)  send an e-mail or text message to inform the management staff. 
B)  prepare an agenda and call a meeting. 
C)  consult key people to help him decide whether to call a meeting. 
D)  use the grapevine to convey the message.

Question 9

Select the most accurate statement about eye contact.

Accepted Answer

A)  Communicators consider the eyes to be the most accurate predictor of a speaker's true feelings and attitudes. 
B)  Nonverbal cues, including eye contact, have identical meanings in most cultures. 
C)  Sustained eye contact signifies fear or stress. 
D)  Eye contact cannot be learned; it's an innate trait. 
A)  Communicators consider the eyes to be the most accurate predictor of a speaker's true feelings and attitudes. 
B)  Nonverbal cues, including eye contact, have identical meanings in most cultures. 
C)  Sustained eye contact signifies fear or stress. 
D)  Eye contact cannot be learned; it's an innate trait.

Question 10

____________________ is more about attitude than about formal rules of behavior and can give you a competitive edge in today's workplace.

Accepted Answer

The answer of ____________________ is more about attitude than about...

Question 11

A task force charged with reducing overhead costs meets to define their roles and responsibilities and ways to reach the group's goals.Tension is fairly high among group members.The team is in the ____ phase of team development.

Accepted Answer

A)  forming 
B)  storming 
C)  norming 
D)  performing 
A)  forming 
B)  storming 
C)  norming 
D)  performing

Question 12

____________________ consist of three or more individuals who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems.

Accepted Answer

The answer of ____________________ consist of three or more individuals...

Question 13

Which of the following statements about virtual meetings is most accurate?

Accepted Answer

A)  Virtual meetings are rare in today's workplace. 
B)  It is almost impossible to exchange ideas, brainstorm, build consensus, or develop personal relationships virtually. 
C)  Two of the most significant reasons for the shift to virtual meetings are saving travel costs and reducing employee fatigue. 
D)  Virtual meetings are generally held to coordinate team activities but not for any other purposes. 
A)  Virtual meetings are rare in today's workplace. 
B)  It is almost impossible to exchange ideas, brainstorm, build consensus, or develop personal relationships virtually. 
C)  Two of the most significant reasons for the shift to virtual meetings are saving travel costs and reducing employee fatigue. 
D)  Virtual meetings are generally held to coordinate team activities but not for any other purposes.

Question 14

Today's communication technologies allow employees to exchange ideas, brainstorm, build consensus, and develop personal relationships virtually.

Accepted Answer

A) True 
 B)False

Question 15

Employees can sound more professional in the workplace by avoiding ____________________, which is making declarative sentences sound like questions.

Accepted Answer

The answer of Employees can sound more professional in the...

Question 16

We all maintain territory zones of ____________________ in which we feel comfortable.Anthropologist Edward T.Hall identified four of these zones of social interaction among Americans.

Accepted Answer

The answer of We all maintain territory zones of ____________________...

Question 17

Which of the following sends the least positive nonverbal message?

Accepted Answer

A)  An employee wears clothing to work that covers her tattoos. 
B)  A job candidate arrives for an interview dressed in a conservative charcoal gray business suit. 
C)  An employee sends an e-mail message to her colleagues that contains several misspellings and grammatical errors. 
D)  A job candidate uses a high-quality printer to make copies of her résumé and cover letter. 
A)  An employee wears clothing to work that covers her tattoos. 
B)  A job candidate arrives for an interview dressed in a conservative charcoal gray business suit. 
C)  An employee sends an e-mail message to her colleagues that contains several misspellings and grammatical errors. 
D)  A job candidate uses a high-quality printer to make copies of her résumé and cover letter.

Question 18

Daniel will be starting a new job soon and wants to exhibit proper business etiquette in his new workplace.What is the best advice you can give him?

Accepted Answer

A)  Agree with everyone with whom he interacts. 
B)  Talk about his personal relationships and finances as a way to appear human and to establish relationships with other employees. 
C)  Send written thank-you notes to express sincere appreciation and praise. 
D)  Tell as many jokes as possible to put his colleagues at ease. 
A)  Agree with everyone with whom he interacts. 
B)  Talk about his personal relationships and finances as a way to appear human and to establish relationships with other employees. 
C)  Send written thank-you notes to express sincere appreciation and praise. 
D)  Tell as many jokes as possible to put his colleagues at ease.

Question 19

____________________ calendars such as Google Calendar and Yahoo Calendar make scheduling meetings faster and more efficient.

Accepted Answer

The answer of ____________________ calendars such as Google Calendar and...

Question 20

Many organizations are creating ____________________ teams, which are groups of people who use technology to work interdependently with a shared purpose across space, time, and organization boundaries.

Accepted Answer

The answer of Many organizations are creating ____________________ teams, which...

Which of the following statements about manners and business etiquette is most accurate?

The most effective groups and teams have members who are willing to

As meeting leader, Orhan should wait until all participants arrive before starting the meeting.

Your department has hired a new employee from Indonesia who is just learning to speak English.List and describe five techniques you will use to listen more effectively to your new colleague.

____________________ describes faulty decision-making processes by team members who are overly eager to agree with one another.

Avoid taking notes during a presentation or lecture because doing so can cause you to miss something.

Use ____________________ time, the extra time you have between the speaker's ideas, to review what the speaker is saying.

Allan manages the Human Resources Department for his company.The due dates for payroll reports will be changing slightly, and he needs to communicate this information to all company managers.Allan should

Select the most accurate statement about eye contact.

____________________ is more about attitude than about formal rules of behavior and can give you a competitive edge in today's workplace.

A task force charged with reducing overhead costs meets to define their roles and responsibilities and ways to reach the group's goals.Tension is fairly high among group members.The team is in the ____ phase of team development.

____________________ consist of three or more individuals who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems.

Which of the following statements about virtual meetings is most accurate?

Today's communication technologies allow employees to exchange ideas, brainstorm, build consensus, and develop personal relationships virtually.

Employees can sound more professional in the workplace by avoiding ____________________, which is making declarative sentences sound like questions.

We all maintain territory zones of ____________________ in which we feel comfortable.Anthropologist Edward T.Hall identified four of these zones of social interaction among Americans.

Which of the following sends the least positive nonverbal message?

Daniel will be starting a new job soon and wants to exhibit proper business etiquette in his new workplace.What is the best advice you can give him?

____________________ calendars such as Google Calendar and Yahoo Calendar make scheduling meetings faster and more efficient.

Many organizations are creating ____________________ teams, which are groups of people who use technology to work interdependently with a shared purpose across space, time, and organization boundaries.

Effective and Ethical Communication at Work

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Which of the following statements about manners and business etiquette is most accurate?

The most effective groups and teams have members who are willing to

As meeting leader, Orhan should wait until all participants arrive before starting the meeting.

Your department has hired a new employee from Indonesia who is just learning to speak English.List and describe five techniques you will use to listen more effectively to your new colleague.

____________________ describes faulty decision-making processes by team members who are overly eager to agree with one another.

Avoid taking notes during a presentation or lecture because doing so can cause you to miss something.

Use ____________________ time, the extra time you have between the speaker's ideas, to review what the speaker is saying.

Allan manages the Human Resources Department for his company.The due dates for payroll reports will be changing slightly, and he needs to communicate this information to all company managers.Allan should

Select the most accurate statement about eye contact.

____________________ is more about attitude than about formal rules of behavior and can give you a competitive edge in today's workplace.

A task force charged with reducing overhead costs meets to define their roles and responsibilities and ways to reach the group's goals.Tension is fairly high among group members.The team is in the ____ phase of team development.

____________________ consist of three or more individuals who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems.

Which of the following statements about virtual meetings is most accurate?

Today's communication technologies allow employees to exchange ideas, brainstorm, build consensus, and develop personal relationships virtually.

Employees can sound more professional in the workplace by avoiding ____________________, which is making declarative sentences sound like questions.

We all maintain territory zones of ____________________ in which we feel comfortable.Anthropologist Edward T.Hall identified four of these zones of social interaction among Americans.

Which of the following sends the least positive nonverbal message?

Daniel will be starting a new job soon and wants to exhibit proper business etiquette in his new workplace.What is the best advice you can give him?

____________________ calendars such as Google Calendar and Yahoo Calendar make scheduling meetings faster and more efficient.

Many organizations are creating ____________________ teams, which are groups of people who use technology to work interdependently with a shared purpose across space, time, and organization boundaries.

Effective and Ethical Communication at Work

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters