Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Sarah has agreed to be a team leader in her organization and wants to make sure that the team is ethically responsible.What advice would you give her?

In listening to nonnative speakers in the workplace, you should not show impatience, finish sentences, judge accented speech negatively, or

Bethany's team is experiencing considerable conflict and tension as they get used to working with one another.They are most likely in the storming phase of team development.

____________________ communication includes all unwritten and unspoken messages, both internal and unintentional.Examples include eye contact, facial expressions, body movements, space, time, distance, and appearance.

Which of the following is the most accurate statement about etiquette and civility in today's workplace?

Isabella has a habit of giving a thumbs-up sign every time she agrees with something.This functions as what type of nonverbal message?

Because e-mail is an informal communication tool, it's not necessary to check your messages for correct spelling, grammar, and punctuation.

Which of the following is an example of a soft skill?

Which of the following statements about meeting agendas is most accurate?

During a meeting Matthew and Jennifer get into an argument about how to prepare a proposal.What is the first step they should take to try to resolve this conflict?

During the ____________________ stage of team development, tension subsides, roles are clarified, and information begins to flow among members.

Miguel has been invited to attend his first sales meeting and wants to be an active and productive member from the very beginning.Which of the following should he do to make a good impression?

Most of us listen at only 25 percent efficiency.

Dario makes sure his office is neat and organized before he goes home at the end of the day.This nonverbal action helps to reinforce and accentuate Dario's professionalism.

Christina spends a lot of time listening to her colleagues during meetings.Because she must remember what they say, she is always careful to identify main ideas and recognize the purpose of their messages.Christina is engaging in

Which of the following statements about conflict is most accurate?

Jonathan was just hired as a human resources assistant and wants to make a good impression in his new position.What should he do when listening to his supervisor?

Teams are most effective when individual members are able to compete with one another.

Audioconferencing combines video, audio, and communications networking technologies for real-time interaction.

A team of top-level executives is rewriting the company's bylaws.Because this decision will have far-reaching and long-term effects, members want to have the most creative, high-quality discussion possible.What group decision-making method should they use?