Exam 11: Conflict and Negotiation in the Workplace

According to the literature on organizational conflict,constructive conflict:

Which conflict management style has low cooperativeness and low assertiveness?

According to some writers,women tend to adopt the _____________ style,whereas men are more likely to use the _____________ style.

Most people can avoid experiencing relationship conflict if they focus on constructive debate instead.

According to your text,compared to those with individualist cultures,employees in collectivist and high power distance cultures tend to be:

Initial,target,and resistance represent three elements in:

The current perspective on organizational conflict is that:

NewTel is a telephone company with a policy of filling positions through promotions rather than hiring from outside.Until recently,the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas.Consequently,almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions.There is increasing pressure on NewTel to become more marketing and service oriented,so four people were hired one year ago from consumer products and retail firms to fill new senior executive positions in marketing and service management.The external hires were necessary because employees were not sufficiently qualified.Now there are signs of tension among senior executives,particularly during budget deliberations where there is limited discretionary spending on new corporate activities.The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment.What conflict management strategies could be applied at NewTel to minimize dysfunctional conflict among these senior executives?

A logical strategy for minimizing conflict due to different values and beliefs is to have employees move through different departments,regions and occupations of the company throughout their careers.

Which of the following statements about the structural sources of conflict in organizations is FALSE?

The view that all conflict in organizations is bad is over simplistic and incorrect.

NewTel is a telephone company with a policy of filling positions through promotions rather than hiring from outside.Until recently,the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas.Consequently,almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions.There is increasing pressure on NewTel to become more marketing and service oriented,so four people were hired one year ago from consumer products and retail firms to fill new senior executive positions in marketing and service management.The external hires were necessary because employees were not sufficiently qualified.Now there are signs of tension among senior executives,particularly during budget deliberations where there is limited discretionary spending on new corporate activities.The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment.Explain why conflict has occurred among senior executives at NewTel.

Which of the following is a third-party conflict resolution strategy with low process control and low outcome control?

The preference for arbitration or mediation in work disputes partly depends on cross-cultural values.

The bargaining zone model of negotiations describes the best physical zone in which negotiations should occur.

Conflict begins whenever both parties realize that they have opposing interests.

Making concessions symbolizes a negotiator's motivation to bargain in good faith.

Conflict may occur because the conflicting parties lack the opportunity,ability and/or motivation to communicate with each other.

Managers should arbitrate decisions when employees cannot resolve their differences alone.

All of the following are ways that skilled negotiators can reap the benefits of value creation in negotiations EXCEPT by: