Question 1

Communication is a potential source of conflict because:

Accepted Answer

A) communication leads to misunderstanding. 
B) ineffective communication often leads to an escalation in the conflict cycle. 
C) perceptions of conflict reduce a person's motivation to communicate in the future. 
D) All of the above. 
E) 'B' and 'C' only. 
A) communication leads to misunderstanding. 
B) ineffective communication often leads to an escalation in the conflict cycle. 
C) perceptions of conflict reduce a person's motivation to communicate in the future. 
D) All of the above. 
E) 'B' and 'C' only.

Question 2

Increasing resources and creating more precise rules for the allocation of those resources represent two ways to increase conflict.

Accepted Answer

A) True 
 B)False

Question 3

Constructive conflict is less likely to turn into relationship conflict when team members:

Accepted Answer

A) learn how to argue more forcefully with each other. 
B) have higher emotional intelligence. 
C) have high differentiation. 
D) have competitive team norms. 
E) use a forcing style of conflict resolution. 
A) learn how to argue more forcefully with each other. 
B) have higher emotional intelligence. 
C) have high differentiation. 
D) have competitive team norms. 
E) use a forcing style of conflict resolution.

Question 4

Two departmental managers are most likely to experience conflict with each other when they _____________ communicate with each other and their two departments have _____________ interdependence.

Accepted Answer

A) frequently; high 
B) seldom; low 
C) seldom; high 
D) frequently; low 
E) Communication and interdependence do not affect conflict between departments. 
A) frequently; high 
B) seldom; low 
C) seldom; high 
D) frequently; low 
E) Communication and interdependence do not affect conflict between departments.

Question 5

Reducing conflict by reducing differentiation should occur only after communication and understanding have improved.

Accepted Answer

A) True 
 B)False

Question 6

Compared to those with an individualist value,employees with a strong collectivist values tend to manage disagreements through:

Accepted Answer

A) forcing. 
B) third-party conflict resolution. 
C) arbitration. 
D) avoidance or problem solving. 
E) compromising and forcing. 
A) forcing. 
B) third-party conflict resolution. 
C) arbitration. 
D) avoidance or problem solving. 
E) compromising and forcing.

Question 7

Which of the following sources of conflict is typically associated with mergers and acquisitions?

Accepted Answer

A) Task interdependence 
B) Differentiation 
C) Goal incompatibility 
D) Scarce resources 
E) Ambiguity 
A) Task interdependence 
B) Differentiation 
C) Goal incompatibility 
D) Scarce resources 
E) Ambiguity

Question 8

The conflict process is really a series of episodes that potentially cycle into conflict escalation.

Accepted Answer

A) True 
 B)False

Question 9

Managers tend to rely on which of the following types of third-party intervention?

Accepted Answer

A) Inquisitor 
B) Competitor 
C) Mediator 
D) Arbitrator 
E) Dictatorial 
A) Inquisitor 
B) Competitor 
C) Mediator 
D) Arbitrator 
E) Dictatorial

Question 10

Which of the following interpersonal conflict management styles has some degree of win-lose orientation?

Accepted Answer

A) Forcing 
B) Yielding 
C) Avoiding 
D) All of these have some degree of win-lose orientation. 
E) None of these has any degree of win-lose orientation. 
A) Forcing 
B) Yielding 
C) Avoiding 
D) All of these have some degree of win-lose orientation. 
E) None of these has any degree of win-lose orientation.

Question 11

Which of the following is NOT explicitly labeled in the conflict process model?

Accepted Answer

A) Manifest conflict 
B) Conflict perceptions 
C) Conflict emotions 
D) Conflict sources 
E) Conflict tolerance 
A) Manifest conflict 
B) Conflict perceptions 
C) Conflict emotions 
D) Conflict sources 
E) Conflict tolerance

Question 12

If conflict was eliminated,organizations would be more productive.

Accepted Answer

A) True 
 B)False

Question 13

Negotiators tend to avoid "hardline" behaviours when they know an audience is watching them.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is NOT a benefit of moderate conflict in organizations?

Accepted Answer

A) It prevents stagnation and nonresponsiveness to the external environment. 
B) It improves decision making. 
C) Conflict with people outside the team can potentially increase cohesion with the team. 
D) It energizes people to debate issues more thoroughly. 
E) It helps regenerate employee ranks,since those who cannot manage conflict effectively tend to leave the organization and are replaced with more effective staff. 
A) It prevents stagnation and nonresponsiveness to the external environment. 
B) It improves decision making. 
C) Conflict with people outside the team can potentially increase cohesion with the team. 
D) It energizes people to debate issues more thoroughly. 
E) It helps regenerate employee ranks,since those who cannot manage conflict effectively tend to leave the organization and are replaced with more effective staff.

Question 15

Negotiators tend to be more competitive and less willing to give concessions when their audience directly observes the negotiations.

Accepted Answer

A) True 
 B)False

Question 16

To be more effective,managers should:

Accepted Answer

A) try to increase the amount of conflict among employees. 
B) successfully remove conflict from the organization,because it saps productivity. 
C) remove manifest conflict as well as negative conflict outcomes even though the sources of conflict remain in place. 
D) convince employees that conflict should be avoided. 
E) encourage constructive conflict for better decision making and minimize relationship conflict. 
A) try to increase the amount of conflict among employees. 
B) successfully remove conflict from the organization,because it saps productivity. 
C) remove manifest conflict as well as negative conflict outcomes even though the sources of conflict remain in place. 
D) convince employees that conflict should be avoided. 
E) encourage constructive conflict for better decision making and minimize relationship conflict.

Question 17

Conflict is defined as:

Accepted Answer

A) any event where two parties demonstrate their dislike of each other. 
B) any occasion where both parties perceive each other as a threat to achieving the other party's goals. 
C) a process in which one party perceives that its interests are being opposed or negatively affected by another party. 
D) any event where one party acts in a way that prevents another party from achieving its goals. 
E) a process in which each party tries to learn the resistance point of the other party. 
A) any event where two parties demonstrate their dislike of each other. 
B) any occasion where both parties perceive each other as a threat to achieving the other party's goals. 
C) a process in which one party perceives that its interests are being opposed or negatively affected by another party. 
D) any event where one party acts in a way that prevents another party from achieving its goals. 
E) a process in which each party tries to learn the resistance point of the other party.

Question 18

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

Accepted Answer

A) politics 
B) conflict 
C) negotiation 
D) dialogue 
E) negative delusion 
A) politics 
B) conflict 
C) negotiation 
D) dialogue 
E) negative delusion

Question 19

A win-win orientation exists when a person or team believes that:

Accepted Answer

A) one party necessarily loses if the other gains,so a forcing style should be applied. 
B) a combination of all interpersonal styles of conflict management must be applied to reach a mutually beneficial solution. 
C) a mutually beneficial solution may be found if both parties apply a collaborative orientation. 
D) both parties must apply a yielding interpersonal style to resolve the conflict effectively. 
E) None of these statements apply to a win-win orientation. 
A) one party necessarily loses if the other gains,so a forcing style should be applied. 
B) a combination of all interpersonal styles of conflict management must be applied to reach a mutually beneficial solution. 
C) a mutually beneficial solution may be found if both parties apply a collaborative orientation. 
D) both parties must apply a yielding interpersonal style to resolve the conflict effectively. 
E) None of these statements apply to a win-win orientation.

Question 20

Direct communication minimizes conflict by:

Accepted Answer

A) reducing task interdependence. 
B) reducing reliance on stereotypes about the other party. 
C) improving understanding of the other party's circumstances. 
D) doing all of these things. 
E) reducing reliance on stereotypes AND improving understanding of the other party's circumstances. 
A) reducing task interdependence. 
B) reducing reliance on stereotypes about the other party. 
C) improving understanding of the other party's circumstances. 
D) doing all of these things. 
E) reducing reliance on stereotypes AND improving understanding of the other party's circumstances.

Communication is a potential source of conflict because:

Increasing resources and creating more precise rules for the allocation of those resources represent two ways to increase conflict.

Constructive conflict is less likely to turn into relationship conflict when team members:

Two departmental managers are most likely to experience conflict with each other when they _ communicate with each other and their two departments have _ interdependence.

Reducing conflict by reducing differentiation should occur only after communication and understanding have improved.

Compared to those with an individualist value,employees with a strong collectivist values tend to manage disagreements through:

Which of the following sources of conflict is typically associated with mergers and acquisitions?

The conflict process is really a series of episodes that potentially cycle into conflict escalation.

Managers tend to rely on which of the following types of third-party intervention?

Which of the following interpersonal conflict management styles has some degree of win-lose orientation?

Which of the following is NOT explicitly labeled in the conflict process model?

If conflict was eliminated,organizations would be more productive.

Negotiators tend to avoid "hardline" behaviours when they know an audience is watching them.

Which of the following is NOT a benefit of moderate conflict in organizations?

Negotiators tend to be more competitive and less willing to give concessions when their audience directly observes the negotiations.

To be more effective,managers should:

Conflict is defined as:

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

A win-win orientation exists when a person or team believes that:

Direct communication minimizes conflict by:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace

Communication is a potential source of conflict because:

Increasing resources and creating more precise rules for the allocation of those resources represent two ways to increase conflict.

Constructive conflict is less likely to turn into relationship conflict when team members:

Two departmental managers are most likely to experience conflict with each other when they _____________ communicate with each other and their two departments have _____________ interdependence.

Reducing conflict by reducing differentiation should occur only after communication and understanding have improved.

Compared to those with an individualist value,employees with a strong collectivist values tend to manage disagreements through:

Which of the following sources of conflict is typically associated with mergers and acquisitions?

The conflict process is really a series of episodes that potentially cycle into conflict escalation.

Managers tend to rely on which of the following types of third-party intervention?

Which of the following interpersonal conflict management styles has some degree of win-lose orientation?

Which of the following is NOT explicitly labeled in the conflict process model?

If conflict was eliminated,organizations would be more productive.

Negotiators tend to avoid "hardline" behaviours when they know an audience is watching them.

Which of the following is NOT a benefit of moderate conflict in organizations?

Negotiators tend to be more competitive and less willing to give concessions when their audience directly observes the negotiations.

To be more effective,managers should:

Conflict is defined as:

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

A win-win orientation exists when a person or team believes that:

Direct communication minimizes conflict by:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Two departmental managers are most likely to experience conflict with each other when they _ communicate with each other and their two departments have _ interdependence.