Question 1

Which of the following actions does NOT reduce conflict between employees and work teams?

Accepted Answer

A) Reducing the amount of task interdependence. 
B) Increasing the resources available. 
C) Clarifying the responsibilities and authority of each employee. 
D) Encouraging employees to emphasize departmental rather than organizational goals. 
E) Requiring employees to learn more about each other in special sessions. 
A) Reducing the amount of task interdependence. 
B) Increasing the resources available. 
C) Clarifying the responsibilities and authority of each employee. 
D) Encouraging employees to emphasize departmental rather than organizational goals. 
E) Requiring employees to learn more about each other in special sessions.

Question 2

Which conflict management style is most appropriate when the parties do not have perfectly opposing interests and have enough trust to share information?

Accepted Answer

A) Forcing 
B) Yielding 
C) Avoiding 
D) Problem-solving 
E) Compromising 
A) Forcing 
B) Yielding 
C) Avoiding 
D) Problem-solving 
E) Compromising

Question 3

Gender has a weak influence on conflict management style.

Accepted Answer

A) True 
 B)False

Question 4

Conflict is more likely to occur when two people or departments share a resource that is strictly dictated by programmed decision rules.

Accepted Answer

A) True 
 B)False

Question 5

Which conflict management style may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies?

Accepted Answer

A) Forcing 
B) Passive-aggressive 
C) Avoiding 
D) Problem-solving 
E) Compromising 
A) Forcing 
B) Passive-aggressive 
C) Avoiding 
D) Problem-solving 
E) Compromising

Question 6

GlobalCo formed a task force consisting of eight employees from four culturally diverse countries who have not previously met.The task force must work closely together for a month to solve a troublesome customer problem.These employees have similar technical training,but they have different religious beliefs,different languages,and different standards of living.If these employees experience conflict,this conflict might be caused by:

Accepted Answer

A) task interdependence. 
B) differentiation. 
C) communication problems. 
D) all of these factors. 
E) differentiation and communication problems,but not task interdependence 
A) task interdependence. 
B) differentiation. 
C) communication problems. 
D) all of these factors. 
E) differentiation and communication problems,but not task interdependence

Question 7

The union and management teams are under a deadline to conclude negotiations.Discuss two effects that time will have on the negotiation process.

Accepted Answer

Time has two effects on negotiations.Tim

Question 8

According to the bargaining zone model,the target point is the team's realistic goal or expectation for a final agreement.

Accepted Answer

A) True 
 B)False

Question 9

The president of Creative Toys,Inc.read about cooperation in Japanese companies and has vowed to bring this same philosophy to the company.The goal is to avoid all conflict,so that employees would work cooperatively and be happier at Creative Toys.Discuss the merits and limitations of the president's policy.

Accepted Answer

This question addresses the idea that co

Question 10

In organizational conflict,scarce resources are typically identified as:

Accepted Answer

A) a source of conflict 
B) a form of task interdependence 
C) a third-party conflict resolution strategy 
D) a form of differentiation 
E) scarce resources are unrelated to any part of organizational conflict 
A) a source of conflict 
B) a form of task interdependence 
C) a third-party conflict resolution strategy 
D) a form of differentiation 
E) scarce resources are unrelated to any part of organizational conflict

Question 11

Some team norms encourage tactics that diffuse relationship conflict when it first appears.

Accepted Answer

A) True 
 B)False

Question 12

It is possible to agree on a common goal yet still experience conflict due to differentiation.

Accepted Answer

A) True 
 B)False

Question 13

The modern perspective on conflict is that an optimal level exist which is beneficial to the organization.

Accepted Answer

A) True 
 B)False

Question 14

Constructive conflict:

Accepted Answer

A) is the opposite of task-related conflict. 
B) encourages participants to re-examine their basic assumptions about a problem and its possible solution. 
C) is one of the dysfunctional outcomes of conflict. 
D) is the most common outcome of arbitration. 
E) sometimes replaces manifest conflict in the conflict process. 
A) is the opposite of task-related conflict. 
B) encourages participants to re-examine their basic assumptions about a problem and its possible solution. 
C) is one of the dysfunctional outcomes of conflict. 
D) is the most common outcome of arbitration. 
E) sometimes replaces manifest conflict in the conflict process.

Question 15

The problem-solving interpersonal style of conflict has:

Accepted Answer

A) high assertiveness and low cooperativeness 
B) high assertiveness and high cooperativeness 
C) low assertiveness and high cooperativeness 
D) low assertiveness and low cooperativeness 
E) medium assertiveness and medium cooperativeness 
A) high assertiveness and low cooperativeness 
B) high assertiveness and high cooperativeness 
C) low assertiveness and high cooperativeness 
D) low assertiveness and low cooperativeness 
E) medium assertiveness and medium cooperativeness

Question 16

Conflict perceptions and emotions lead to conflict sources.

Accepted Answer

A) True 
 B)False

Question 17

When negotiators get closer to their time deadline,they have a tendency to make fewer concessions.

Accepted Answer

A) True 
 B)False

Question 18

For everyday disputes between two employees,managers should use _____________ as a third-party intervention:

Accepted Answer

A) inquisition 
B) mediation 
C) arbitration 
D) retaliation 
E) negotiation 
A) inquisition 
B) mediation 
C) arbitration 
D) retaliation 
E) negotiation

Question 19

The problem-solving conflict management style involves a high degree of assertiveness and cooperativeness.

Accepted Answer

A) True 
 B)False

Question 20

Two employees from different departments who are evaluated on different performance criteria and receive different reward systems are likely to experience conflict due to goal incompatibility.

Accepted Answer

A) True 
 B)False

Which of the following actions does NOT reduce conflict between employees and work teams?

Which conflict management style is most appropriate when the parties do not have perfectly opposing interests and have enough trust to share information?

Gender has a weak influence on conflict management style.

Conflict is more likely to occur when two people or departments share a resource that is strictly dictated by programmed decision rules.

Which conflict management style may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies?

The union and management teams are under a deadline to conclude negotiations.Discuss two effects that time will have on the negotiation process.

According to the bargaining zone model,the target point is the team's realistic goal or expectation for a final agreement.

In organizational conflict,scarce resources are typically identified as:

Some team norms encourage tactics that diffuse relationship conflict when it first appears.

It is possible to agree on a common goal yet still experience conflict due to differentiation.

The modern perspective on conflict is that an optimal level exist which is beneficial to the organization.

Constructive conflict:

The problem-solving interpersonal style of conflict has:

Conflict perceptions and emotions lead to conflict sources.

When negotiators get closer to their time deadline,they have a tendency to make fewer concessions.

For everyday disputes between two employees,managers should use _____________ as a third-party intervention:

The problem-solving conflict management style involves a high degree of assertiveness and cooperativeness.

Two employees from different departments who are evaluated on different performance criteria and receive different reward systems are likely to experience conflict due to goal incompatibility.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace

Which of the following actions does NOT reduce conflict between employees and work teams?

Which conflict management style is most appropriate when the parties do not have perfectly opposing interests and have enough trust to share information?

Gender has a weak influence on conflict management style.

Conflict is more likely to occur when two people or departments share a resource that is strictly dictated by programmed decision rules.

Which conflict management style may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies?

The union and management teams are under a deadline to conclude negotiations.Discuss two effects that time will have on the negotiation process.

According to the bargaining zone model,the target point is the team's realistic goal or expectation for a final agreement.

In organizational conflict,scarce resources are typically identified as:

Some team norms encourage tactics that diffuse relationship conflict when it first appears.

It is possible to agree on a common goal yet still experience conflict due to differentiation.

The modern perspective on conflict is that an optimal level exist which is beneficial to the organization.

Constructive conflict:

The problem-solving interpersonal style of conflict has:

Conflict perceptions and emotions lead to conflict sources.

When negotiators get closer to their time deadline,they have a tendency to make fewer concessions.

For everyday disputes between two employees,managers should use _____________ as a third-party intervention:

The problem-solving conflict management style involves a high degree of assertiveness and cooperativeness.

Two employees from different departments who are evaluated on different performance criteria and receive different reward systems are likely to experience conflict due to goal incompatibility.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters