Exam 12: Human Resource Management

Development activities tend to take place at the lower levels of management of the organization, while training activities tend to take place at the higher levels of the organization.

Instead of hiring an accountant, an organization decides to contract with a local accounting firm for its tax accounting needs. The process is known as _____.

Negotiation between labor unions and managers to resolve conflicts and disputes about important issues such as working hours, wages, working conditions, and job security is called _____.

What are reliability and validity in the context of selection tools?

Lateral moves refer to job changes that entail significant changes in job responsibility and authority.

To develop executives who will have an understanding of and expertise in a variety of functions, products and services, and markets, managers make sure that executives with high potential have different job proficiencies, some in line positions and some in staff positions. This is employee development through _____.

_____ refers to a manager's evaluation of a subordinate's job performance and her contributions to the organization.

_____ refers to the process by which managers decide the relative qualifications of job applicants and their potential for performing well in a particular job.

When managers estimate the qualifications and numbers of employees an organization will need given its goals and strategies, they are engaging in _____.

Managers at Wayfowler Inc. ensure that new recruits receive on-the-job coaching by experienced employees who serve as mentors and advisers to them. This is an example of which of the following components of the HRM system?

_____ refer(s) to job changes within an organization that entail no major changes in responsibility or authority levels.

An employee needs time off from work to care for a family member who is ailing from a terminal illness. Which of the following laws mandates that she be allowed to do this?

Performance appraisal is the evaluation of employees' job performance and contributions to the organization.

The behaviorally anchored rating scale (BARS) and the behavior observation scale (BOS) that measures performance as perceived by the manager are often used in _____.

Supply forecasts estimate the supply of qualified workers in the external labor market.

Human resource management (HRM) includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

In order to develop employees who can take on new responsibilities and more challenging positions, an organization provides a tuition reimbursement program to its employees. In this case, the organization is aiming to develop its employees through _____.

A neutral third party called a(n) _____ is usually called in to resolve any conflict that may arise over the interpretation of the contract that spells out the terms of the collective bargaining agreement.

In the context of selection tools, validity is the degree to which a test predicts performance on the tasks or job in question.

Labor relations are the activities managers engage in to ensure that they have effective working relationships with the workers' unions that represent their employees' interests.